From online order to delivery everything went smoothly! The Samsung series 9 smart fridge freezer was a lot cheaper than other companies and then an online discount was offered too which made it ev... See more
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Great experience. Put together a multi-buy quote and they replied the next day with a roughly 10% discount. They were already on-par, price wise, with everywhere else, so the 10% was a massive bonus.... See more
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I ordered a Miele dishwasher on a Sunday afternoon and it arrived on Tuesday morning! Miele is a name that I trust as my previous dishwasher from Miele was about 18 years old and had been no trouble... See more
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We viewed a fridge freezer at a leading high street retailer, but they had no stock (display model was scratched). We sourced the exact same model from Appliance City online and from order to delivery... See more
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Company details
About Appliance City
Written by the company
Appliance Experts!
Appliance City are one of the UK's largest independent appliance retailers. Based in Nottingham, Appliance City have almost 40 years’ experience in the white goods industry. Shop a wide range of appliances including American style fridge freezers, range cookers, washing machines, dishwashers and much more! Browse the biggest and best brands from LG and Samsung, to Miele, Bosch and AEG.
You'll also find a great selection of the latest TV's and soundbars at Appliance City to elevate your home entertainment. Plus a wide range of small appliances and floorcare including robot vacuum cleaners.
Looking for multiple appliances? You can make great savings on package deals using their bespoke multi buy service. From delivery through to installation, Appliance City offer a range of services to ensure your order runs smoothly.
Visit the showroom in Nottingham to view over 30 range cookers and a whole host of the latest laundry and refrigeration appliances. You can also click and collect your order from the Bunny showroom. Not local to Nottingham? Speak to one of their appliance experts over the phone for help and advice six days a week.
Rated as 'Excellent' on Trustpilot with over 40,000 reviews, you can shop with confidence at Appliance City.
Reasons to Shop at Appliance City
Written by the company
- FREE Standard Delivery
- We offer FREE standard delivery to the majority of mainland UK postcodes. *Please note that due to external carrier fees, some postcodes will incur a small fee which is calculated at checkout.
- Great Promotions
- At Appliance City we always have fantastic promotions available! From cashback offers to gifts with purchase, you can always find added value on our promotions page.
- Installation Services
- Need a new appliance and also want it installing? The good news is we have a range of installation services on offer if DIY isn't your thing.
- Over 35 Years of Expertise
- Our sales team have a wealth of knowledge and expertise to help you find the right appliances for your new kitchen.
- Visit Our Showroom
- Our Nottingham showroom showcases a wide selection of range cookers, American style fridge freezers, washing machines and boiling water taps, plus much more!
Contact info
Units 1&2 Bunny Trading Estate, Gotham Lane, Bunny, Nottingham, NG11 6QJ, Bunny, Nottingham, United Kingdom
- 0115 9651937
- sales@appliancecity.co.uk
- www.appliancecity.co.uk
Multi Buy Savings
4.7
Excellent
47K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Competitive prices and good service
Competitive prices with good promotions. Good range and good warranty options. Shipping was fast and removal of previous appliance was not expensive. Shipping crew were on time, competent and courteous.
9 April 2026
Reply from Appliance City
Thank you so much for your 5 Star review and we're delighted you are pleased with our service. We will pass your comments onto the Delivery team.
Customer Experience Team - Appliance City
Everything as it should be
Ordered a fridge freezer over a week ago, instant email confirmation. Arranged delivery for today, came on time two ulta polite guys. Faultless.
1 August 2026
Unprompted review
Reply from Appliance City
Thank you so much for your 5 Star review.
We are very grateful to you for taking the time to give us your valued opinion, and for your positive feedback.
Customer Experience Team - Appliance City
The whole experience was excellant …
The whole experience was excellant from ordering to delivery. The delivery drivers were friendly and efficient and kept me informed. Would have no hesitation in recommending this company
30 July 2026
Unprompted review
Reply from Appliance City
Thank you so much for your 5 Star review.
We are very grateful to you for taking the time to give us your valued opinion, and for your positive feedback.
Customer Experience Team - Appliance City
worst experience ever
I had a very disappointing experience with Appliance City due to their poor customer service.
The appliance I received was defective straight out of the box. I reported the issue immediately by email and had to repeatedly chase them with multiple phone calls. Despite all my efforts, I never received a single proactive call from their team to update me, nor did I receive even a simple apology for the inconvenience.
Although the appliance was eventually exchanged, the entire process was frustrating and exhausting. I constantly felt ignored and had to do all the chasing myself just to get the issue resolved.
Mistakes can happen, and I understand that defective products are sometimes unavoidable. However, it’s how a company handles those situations that matters. Unfortunately, Appliance City’s lack of communication, poor customer service, and complete absence of empathy left me with a very negative impression.
I would never buy from them again
30 July 2026
Reply from Appliance City
Thank you for your review.
We are sorry that you are unhappy with the service you received. A member of our Customer Care team will be in contact with you and we will resolve the issue as soon as possible.
Customer Experience Team - Appliance City
Delivery was faultless
Delivery was faultless, went above and beyond. Product perfect.We will be using the company again. Thank you
8 June 2026
Reply from Appliance City
Thank you so much for your 5 Star review and we're delighted you are pleased with our service. We will pass your comments onto the Delivery team.
Customer Experience Team - Appliance City
I have asked for a VAT invoice and my…
I have asked for a VAT invoice and my request has been ignored
1 June 2026
Reply from Appliance City
Apologies Paul - we had not received your request. We have now emailed your VAT invoice to you. Many thanks
Customer Experience - Appliance City
Good Experience.
Delivered on time and very well packaged.
One of the letters of the logo on the fridge has slipped. Hopefully it’s easy to find another.
On the whole, a good experience and I would recommend Appliance City to anyone.
6 April 2026
Reply from Appliance City
Thank you so much for your review. We are grateful to you for taking the time to give us your valued opinion, and for your positive feedback.
Customer Experience Team - Appliance City
Easy to deal with.
Easy to deal with, helpful, very competitive prices.
Delivery was excellent.
25 May 2026
Reply from Appliance City
Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
Reply from Appliance City
Thank you Alan for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
Reply from Appliance City
Thank you Donna for your 5-Star Review!
We really appreciate your positive feedback.
Reply from Appliance City
Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
Delivery with out fuss
3 June 2026
Reply from Appliance City
Thank you for your Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
1 STAR - Guaranteed delivery date missed
1 star – Guaranteed delivery date missed with no warning
Really disappointing experience with Appliance City, particularly given how smoothly everything started.
We’re currently renovating our new home and initially ordered two fridge-freezers and a dishwasher through their Multi Buy service, with the intention of purchasing the rest of our kitchen appliances from them once our kitchen design was finalised. The quote process was straightforward and the service initially seemed very good.
The one thing I made clear was that we needed the fridge-freezers by a specific date. I was told that Appliance City could guarantee delivery on that date, which was an important reason for placing the order with them.
The day before delivery, I received confirmation giving me an 8–10am delivery window. We therefore planned around this and waited for the appliances to arrive. 10am came and went with no delivery and, more importantly, no communication from Appliance City.
I eventually had to call them myself, only to be told that they couldn’t fulfil the delivery because they only had one of the two fridge-freezers in stock and were still waiting for the other one to arrive.
What makes this particularly frustrating is that nobody contacted me beforehand to explain there was a stock issue, despite having confirmed the delivery window the previous day. When I asked them to simply deliver the one fridge-freezer they did have, along with the dishwasher, I was then told the earliest they could do this was five days later.
For a company selling large household appliances, a guaranteed delivery date should mean something – especially for essential appliances such as a fridge. If there was a stock problem, I should have been told before the promised delivery date rather than having to chase them after the delivery window had already passed.
We had intended to purchase several more appliances from Appliance City as part of our renovation, but this experience has seriously undermined my confidence in doing so.
25 July 2026
Unprompted review
Reply from Appliance City
Thank you for your review Asfar. We spoke on Saturday about the delivery. I will be in touch shortly to discuss again in more detail. Thanks
Jo - Customer Experience - Appliance City
Reply from Appliance City
Thank you Mrs Pye for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
Reply from Appliance City
Thank you Anita for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
really good service changing defective…
really good service changing defective fridge freezer
23 June 2026
Reply from Appliance City
Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
Great product great delivery service…
Great product great delivery service excellent price very very happy with all the experience
18 June 2026
Reply from Appliance City
Thank you Stephen for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
Reply from Appliance City
Thank you Gary for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
All done very well
18 May 2026
Reply from Appliance City
Thank you for your 5-Star Review!
We really appreciate your positive feedback and thank you for taking the time to share your valued opinion.
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