Appliance City Reviews 

I bought several appliances, and overall the service was prompt and professional, and the price was better than other online shops. The only downside is that delivery was not taken upstairs, although I was told this beforehand. It wasn’t ideal, as carrying them up would have made things much easier. But communication and timing were very good.

Easy and fast
Great value

Great item and delivered safely and on time. Would recommend

Easy website to order on, great price, delivery was on day stated at checkout, friendly driver - would happily use again

All very good other than problems with PayPal credit which PayPal completely messed up. Just ended up paying in full and excellent service from Appliance Direct.

Very happy with Becko fridge/freezer. Arrived well packaged and delivery staff were very good.

Could not deliver fridge/freezer due to sickness and one man working.
Hob damaged, no reclaim due to being noticed beyond 2nd day of delivery, although kept in box.

The fitter was very knowledgable and friendly fix and removed our old fridge carefully with no issues
Love the item

Great electrical supplier very efficient and trustworthy also the staff who come and fit product excellent and do a great job of installing our new washing machine. recommend

Great customer service with multibuy offers. Good communication and delivery of goods, even though the van broke, delivery reorganised for the next convenient day for us.

Rude, difficult delivery staff

I found they are very helpful when ordering they gave me a date that was great for me and it was delivered on time

I am disappointed by the clear unwillingness of Appliance City to support customers whose appliances develop faults after six months.

My Samsung oven, used only infrequently, experienced a thermostat failure within the first year, causing extreme overheating and fan blades glowing orange. Samsung repaired this under the standard manufacturer warranty. Three years later, the oven has now developed a second fault, emitting a strong burning smell from internal plastic/electrical components. The appliance has been switched off and isolated for safety.

Large domestic appliances such as built‑in ovens are generally expected to last 6–10 years. Many industry and regulatory sources consider ten years a reasonable lifespan, particularly in light of Ecodesign Regulations. Under the Consumer Rights Act 2015, consumers may challenge faults for up to six years after purchase if the failure is due to an inherent defect.

Although the burden of proof shifts to the customer after six months, the first failure occurred within the first year and was repaired under warranty. That repair is itself evidence of an inherent defect present from the date of purchase. The second failure is clearly related, as prolonged exposure to extreme heat can damage internal components over time. This establishes a straightforward chain of causation.

The response I received from Appliance City appeared to be a generic template sent to any customer seeking support after six months. Extracts included statements such as:

“Goods cannot always be expected to work fault‑free… They can break down through normal use.”

“We must provide one of the four stages of remedy… but this does not mean we are obliged to offer a free repair or exchange if an appliance is out of warranty.”

“As the appliance hasn’t been written off or deemed beyond economic repair by an engineer, we are unable to accept it back.”

In short, despite clear evidence of an inherent defect and a repeat failure, Appliance City has declined to offer any meaningful support. It appears the only way forward is to obtain an independent engineer’s report and pursue the matter through small claims.

First time using Appliance City. Really impressed. Best price on the American fridge freeze I wanted. Delivery within 48 hrs. When I called the delivery dept to confirm all was good they picked up after a couple of rings and were very helpful indeed even providing my slot time ahead of the scheduled text message. Delivery team were excellent - polite, efficient and clearly knew exactly what they were doing despite the sizes of the outgoing old fridge and new fridge. Recommended.

Awful experience, waited an age for my new hob to get delivered.
Received a phone call on day of delivery from the driver, as a normal person does I'm in work so asked him to leave the delivery in the porch in front of ring door bell, he asked me to text that so I did.
Turns up at mine, doesn't leave the hob and that's the last I've heard.. have emailed and called the firm, complete blank..
So they've took my money and left me with out a cooker... Rubbish would definitely not recommend or use again

Reply to this clown of an outfit....

Customer Ref: Web Order 109835

Have no problems adding screen shots of calls and emails being ignored.. stop wasting my time, give me my order or my money back ya con merchants

Another update from this absolute useless company...

It took a review to finally get some form of communication which isn't great, they cancelled the order which I'm happy about as I have to be home for the delivery, doesn't actually mention it anywhere before you pay, but you need to have a job to afford to buy the appliance then take a day off to take delivery... I may awsell go to the frigging shop! Anyway cancelled order FIVE days ago still no sign of my money... So they had my money for weeks and weeks gaining interest.. scandalous this firm, save your sanity shop elsewere

Excellent service. Kept to delivery time. Quick delivery

I purchased the Samsung fridge freezer and Siemens dishwasher from this company. I had a couple questions and spoke to Richard who was able to answer my questions. I was able to choose my day of delivery and the day before I left a mesage asking Richard for a rough time of delivery. He returned my call with the time. The 2 delivery chaps were an absolute delight. They were very professional and took away all the packaging and my old fridge and freezer. As for the products, absolutely fantastic quality. I cannot recommend this company highly enough.

Kitchen refit - all new appliances and we had questions on styles and colours and delivery. Mark was quick to answer phone call, great, no nonsense advice and customer service, brilliant! Appliances City were great value, offered quick delivery if we wanted it, but they were happy to delay until we needed it. Good info on delivery service. Thanks.

When problems occur, that is the true test of customer service. I received my new Bosch Dishwasher on Tuesday 28th July 2026, I did not open it until Thursday 30th July 2026 where I notice there was a large dent on the left hand side panel and rear left corner. Although this was an integrated appliance and so would not be seen , there is always the chance that internals have been damaged for example the advanced Zeolith drying system. I sent photos to my sales contact who promptly forwarded them to Appliance City Customer Care. Here we go I thought, long drawn out saga ahead of me. I followed up my email with one direct to Customer Care requesting that a replacement is provided. I did not follow up with a phone call ( I don't want to be "that person" ) and thought if I did nbot get a response the next day I would phone on the Monday with my 'angry I am not getting good service' hat on.
Around lunchtime on Friday 31st July 2026 I received an apologetic email from Customer Care advising that on Tuesday 4th August 2026 a replacement Dishwasher would be delivered and the damaged one collected.
The delivery arrived and I performed a full inspection before the delivery staff left ( they were more than happy to wait and accommodate me).

So overall good service from placing order to delivery. Once it was apparent that there was a problem with the delivery they acted very well.

Would definitely recommend Appliance City