APH Reviews 

11,218
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that booking online is quick and straightforward, and they appreciate the efficient shuttle transfers that take passengers directly to the airport without long waiting times. Travelers consistently praise the welcoming and helpful attitude of the team, along with secure car storage that ensures peace of mind throughout the trip. However, some people mentioned that a few staff members were occasionally less welcoming or approachable during interactions. A few reviewers also noted that finding the correct entrance could be slightly challenging due to confusing instructions or signage upon arrival.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient parking processes, competitive pricing,... See more

Location

Users describe ambiguous interactions with location, noting that while the facilities are situated not far... See more

User experience

Reviewers highlight positive aspects of user experience, noting that booking, parking, and key retrieval are... See more

Booking process

Consumers find booking process to be positive, highlighting an easy, straightforward, and quick online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yet another warm welcome from the team at Manchester - " a nice to see you again " goes along way. Once again a great service with minimal waiting around on outbound and return transfers. Highly rec... See more

Rated 5 out of 5 stars

Have used APH to park our car before holiday for years . Can't beat the service,ease of booking,process when you go and arrive back.Wouldnt use another service as you can't beat the efficiency of APH... See more

Company replied

Rated 5 out of 5 stars

We have used APH for our parking at Stansted Airport for a few years and this time booked a flight from Gatwick. We were pleasantly surprised at the extensive storage and efficient service, friendly s... See more

Rated 5 out of 5 stars

The company provided exactly the service they offered, seamless and efficient. We called the number from just outside the airport and a representative was waiting at the drop off point, on our return... See more


Company details

  1. Parking Lot
  2. also in
  3. Airport Hotel
  4. Park and Ride
  5. Price Comparison Site
  6. Travel Aggregator

Written by the company

Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(11,218)

616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Met promptly for collection and…

Met promptly for collection and delivery. Price was reasonable.

Lost one star as we paid £40 for a valet clean and were not very impressed with the effort put into this nor the finish.

11 October 2026
Unprompted review
Rated 5 out of 5 stars

Great trusted parking company..

I used APH back in July for airport parking & i definitely will use them again. The car was all still in good condition and the bus ride to the airport and back was seamless and smooth drivers were very helpful and polite and friendly and staff in the reception really good as well seamless check in. This was the Gatwick Airport one in Crawley and I found it all good..

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Good prompt attention

Good no fuss attention, polite and attentive. Buses prompt and timely, safely driven too. I've been using APH for many years now and will continue to do so. Next trip already booked! A+

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Love using APH they are so efficient…

Love using APH they are so efficient and easy and so far I have had no damage to my car or any mystery miles added to it so even I am happy snd to be fair I can’t be a pain lol

20 September 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Drove in, parked up and was on the way to the airport in less than 10 minutes.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

The actual parking setup at APH Gatwick…


The actual parking setup at APH Gatwick is excellent. The site is highly secure with plenty of CCTV, check-in was smooth, and the staff at the desk were very pleasant. Leaving the keys gives you peace of mind knowing the car is looked after The shuttle bus transfers were quick and didn’t have to wait to long. Great value and very secure, but make sure you leave plenty of extra time for the

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Trusted company

As an established company with a purpose built compound you can trust APH with your vehicle. I have used them many times over the years and find their rates very competitive too. Yes, they are off airport, so you have to take the courtesy bus, but these run frequently so it's not a problem - certainly preferable to choosing a 'meet and greet' from an unknown provider. Drop off and pick up has always been fast and efficient.
I believe that for an extra fee you can even park yourself and keep your keys, but I've never felt the need to do that.

22 August 2026
Unprompted review

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