APH Reviews 10,673

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, friendliness, and efficiency. Many people appreciate the smooth and stress-free booking process, as well as the convenient locations and competitive pricing. The overall consensus is that the company provides a reliable and well-organized experience, with many consumers expressing their intention to use the service again. However, some customers also noted issues with finding car parks, particularly at certain airports, which led to frustration and additional costs. A few other people also felt that the company's role as a booking agent for third-party services at some locations resulted in a less satisfactory experience, especially concerning "meet and greet" services.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the helpful and efficient staff, quick bus... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Location

Clients share positive opinions on location, often highlighting the ease of parking and the convenience of... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease and efficiency. Many... See more

Price

Customers had positive experiences with price, often finding competitive and affordable rates. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from APH's Tony Moss at Manchester Airport yesterday afternoon. Very busy T2 and lots of returning holidaymakers wanting to get back to their cars. Not only did Tony get everyone saf... See more

Company replied

Rated 5 out of 5 stars

Extremely easy! Obvious sign posting to car parking, also email ahead of time has clear directions. Dropped right outside reception, checked car in and straight onto bus to terminals. Both bus dr... See more

Rated 5 out of 5 stars

APH staff are so welcoming & appear very well organised. Everything is done speedily & efficiently before departure & back on arrival. Have used APH many times, have often recommended them & would nev... See more


Company details

  1. Parking Lot
  2. Airport Hotel
  3. Park and Ride
  4. Price Comparison Site
  5. Travel Aggregator

Written by the company

Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Me and my family recently went on…

Me and my family recently went on holiday and we used APH for parking our car for the week. This is the first time we have used them and we couldn’t be happier with the service they provided. We felt that the car would be very secure and safe whilst we were away and the process was very organised and simple to use. One staff member in particular named Steve who picked us up on return, was extremely helpful! He was also cheery which was pleasant considering the weather was rubbish. It was raining when we returned and having two young children, he helped us with our luggage bags to our car. Service like this needs to be recognised and we will definitely be using APH again in the near future.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Just got home tonight from a family holiday. We booked 2 cars in APH Gatwick for 9&11 nights. Its our 4th time and we always use Tesco Clubcard vouchers to pay.
As always ( thats why we keep going back) we have no negatives.
From arriving at 2.30 AM in the morning we were completely looked after.
It all runs smoothly and all staff are so lovely, helpful & professional.
They help you on & off the bus with cases
The bus stop drop off/pick up is only afew mins walk away from departures.
Our cars were all ready for us on arrival. Would not go anywhere else now.
Thank you again to all staff. We will be booking for next April& Sept.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

APH transfer

Have always used APH, smooth operation, not far to travel, no hassle, best price with a returning customer discount.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Tony at the Drop and Go was very…

Tony at the Drop and Go was very helpful when we missed our flight and had to rebook our flight tomorrow. We therfore had to take out our car and check in tomorrow. Tony facilitated this process
It is great to have such customer oriented team members at the frontline. Many thanks Toni. You are just superb 👌♥️

27 May 2025
Unprompted review
Rated 5 out of 5 stars

APH-Lon

Have been using APH for many years now. Check in is easy and staff are helpful. Drivers to & from airport are friendly & cheerful even with the early starts.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company to use…

Good communication from aph from booking. The price was great and staff were really friendly and helpful I would definetly use them again

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Disabled assistance?.....Not if it's raining.

We've used APH Manchester for years, they're excellent in all respects and this is the level of service we've come to expect from them.
This review, however, relates to the first time we've flown from Birmingham Airport using APH parking.
We found the APH Birmingham arrivals procedure to be equally as good as Manchester - very straight forward with helpful, pleasant staff to guide us along.
The return from the airport was, frankly, a completely different story.
I'm disabled and in a wheelchair so sometimes we may need a bit of assistance - we don't play on it and try to be as independent as we can but occasionally help is necessary and a little bit of it is very welcome.
When the APH bus arrived at the airport to collect us and a sizeable queue, the rain was really pouring down - a proper deluge!
Being in a wheelchair, I am unable to assist my wife handling the luggage and it was clearly obvious that she was struggling to load our suitcases aboard a now crowded bus by herself.
So what did the driver do?....absolutely nothing!
He sat in his drivers seat and watched as my wife hauled the bags onto the bus as I sat outside in my wheel chair getting completely drenched - It was patently obvious he didn't want to assist and get wet so we continued to struggle to load my chair across the 9" gap from the kerb to the bus door until he finally got the message, got out of his nice warm seat and unfolded the ramp to allow my wheelchair and myself to get aboard.
I was seething (and soaking) at this point and on arrival at the APH car park I think the driver realised my mood and that he could, and should, have previously done more.
Belatedly, he now gave my wife some assistance getting the baggage to the car.

A sour and deeply unpleasant experience to end a long tiring journey back.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Very slick operation.

We have used APH Gatwick many times over the years and it has always run very smoothly. There's never been any problems at all. It's a very slick operation that's just got better and better.

18 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look