Delivery went wrong! My billing address was correct but they chose to use DPD for delivery. DPD went to incorrect address and owners refused to accept. AO phoned to say why did I refuse delivery!... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My disabled mother's cooker stopped working but she is insured by AO care. A week after phoning a very young man came who had to call someone else because he didn't know what he was doing. The next... See more
Absoultely shocking company! Paid extra for our washing machine to be connected but the incompetence of their delivery driver meant there was a serious leakage for a number of weeks. When bought to... See more
I cannot believe that this happens in 2022. Was tracking my order all morning, till I was next up for delivery. While waiting, suddenly, my delivery tracking said that it cannot be delivered. I could... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Interior Designer
- Leather Goods Store
- Living Room Furniture Store
- Wellness Center
Information provided by various external sources
AO Home is the ultimate destination for your online shopping, with unique and specialised products, personalised gifts and household must-haves. Bringing to you a select and diverse collection of innovative entrepreneurs with fantastic products you won’t find on the high street.
Contact info
223 Regents Street, W1B 2QD, London, United Kingdom
- info@aohome.co.uk
- www.aohome.co.uk
1.9
Poor
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No shipping information or estimated…
No shipping information or estimated date, in fact no communication at all since talking my order and money
8 March 2020
Unprompted review
Reply from AO Home
Dear Customer,
Sorry to hear you had a negative experience with us at aohome.co.uk. Here at aohome.co.uk we take our review seriously and would like to resolve this problem so our future customers do not receive the same experience.
Would you be willing to inform us of our order number and product information so we can investigate this problem further?
Kind Regards,
AO Home
I still haven't had any indication of…
I still haven't had any indication of when the ordered goods will be delivered.
3 January 2020
Unprompted review
Reply from AO Home
Dear Customer,
Sorry to hear you had a negative experience with us at aohome.co.uk. Here at aohome.co.uk we take your review seriously and would like to resolve this problem so our future customers do not receive the same experience.
Would you be willing to inform us of our order number and product information so we can investigate this problem further?
Kind Regards,
AO Home
Excellent
I needed an item that wasn't exactly as per the web site. Customer services were amazing in contacting the supplier, sorting out prcies etc. for what I wanted and arranging a very prompt delivery. Can't thank them enough, I managed to get exactly what I wanted without any hassle and the item is absolutely perfect. Couldn't rate everything more highly
24 August 2019
Unprompted review
Great service
Great service, best prices and reliable business
Very happy customer
12 June 2019
Unprompted review
Best Electrical Retailer
My generator iron just gave up I was devastated as its hard to go back to ordinary steam iron However researched on line found best price with free next day delivery Communication was excellent They offered delivery any day chosen Would definitely recommend and buy again
2 March 2019
Unprompted review
Reply from AO Home
Dear Christine,
Lovely to hear such an amazing review for AO.com. Unfortunately, we are not AO.com we are aohome.co.uk which is a different site.
Would you be willing to remove this review and post it to the right companies Trust Pilot instead?
Kind regard,
AO Home
Great service from this company with…
Great service from this company with lots of communication regarding delivery times etc
Would definitely recommend and will use again!
5 February 2019
Unprompted review
Safety razor should have come with…
Safety razor should have come with blades but didn’t. A little too safe!
26 December 2018
Unprompted review
Reply from AO Home
Hi,
Thanks for letting us know - We apologise your razors weren't included in your order. Please can you send me your order details to info@aohome.co.uk and can get the razors sent out.
Thanks
AO Home
Great products
Great products, fast delivery. competitive prices, excellent customer services. Would recommend.
23 December 2018
Unprompted review
I still won't be back!
Thanks for your response Katie, and for the £20 delivery refund though it still wouldn't tempt me back. I'm still out of pocket - I had frozen food ordered which was no good to me and I spent most of the abortive delivery day, and the evening on the phone trying to sort out the situation so I'm a day of work down, and an I've wasted an evening that could have been better spent. It was only when I dealt with Adam that the situation was dealt with - other staff made promises that they obviously had no intention of keeping. I work in customer services and I wouldn't do that.
I've told my friend that recommended you and he won't be back either. I don't expect another response - I appreciate that you're not that interested, like the majority of your staff it seems.
24 November 2018
Unprompted review
AO.com
Fast Delivery, brilliant tracking & low prices. What more could you ask for?
7 April 2018
Unprompted review
Amazing service
Amazing service, they delivered my washing machine the day after I ordered it, it was installed quickly, and I received a follow up call to check that I was happy.
28 March 2018
Unprompted review
Reply from AO Home
Hello Yvonne,
It is lovely to hear such a great review, unfortunately your review is for AO not AO Home.
Would you please be willing to delete this review please and reasign it to the right account?
Thank you,
Tyler
Great service
Great service. Ordered the new TV, informed all the way until it arrived at my door. Brill.
5 March 2018
Unprompted review
would definitely recommend !!!
we have purchased a few items from AO and always found them to be competitively priced with very quick and efficient delivery
3 March 2018
Unprompted review
WOW!
WOW!! What great service. I ordered an item that I needed for a certain date and it stated that it was 'In Stock' on the website. In fairness it was in stock but the delivery date was later than I expected. The team at AO Home went above and beyond to make sure that my expectations were met and ensured the delivery happened. I am a fan and will use them again.....and the product was great!
25 February 2018
Unprompted review
Reply from AO Home
Thanks for the wonderful review Richard. Nothing makes us happier than when our customers are happy! We look forward to seeing you again soon...
comunication exceptional
comunication exceptional
item exceptional
thank you all involved
8 February 2018
Unprompted review
Reply from AO Home
Hi Jillian, Thank you very much! We are so pleased you liked your drawers (they have a special place in our hearts too!)
Look forward to seeing you again soon.
NICELY BOXED AND QUICK EFFICIENT …
NICELY BOXED AND QUICK EFFICIENT SERVICE.
26 December 2017
Unprompted review
Reply from AO Home
Hi Bhav! Thank you, we hope you had a lovely Festive break and wishing you and yours a Happy New Year!
Sawmill Beard Oil 10/10!
Ordered the Sawmill Beard Oil for myself as a little present. Not only am I totally happy with the product, my partner loves its effects. The difference in my beard is amazing. The delivery time was perfect and the customer service from AO Home was even better. Will be ordering again!
23 November 2017
Unprompted review
Reply from AO Home
Thanks Stefan! Glad your partner appreciates your softer beard too...
Mary rose tv stand
Very competitive prices, delivered on time and very helpful when rang up, will recommend and use again. Thank you.
21 November 2017
Unprompted review
Reply from AO Home
Thank you Jonathan! We love the Mary Rose range too - so unique and quirky. See you soon...
Brilliant site with loads of unique …
Brilliant site with loads of unique gifts. The blogs are really helpful for style and recipes. Fast delivery. I would definitely recommend.
20 November 2017
Unprompted review
Reply from AO Home
Thank you Sophie! So pleased you enjoy our blogs - we love writing them too! Keep posted, we've got some great ones coming out soon...
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.