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ao.com Reviews 

1,071,521
•
TrustScore 5 out of 5

4.9

Appliance Store
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Review summary

Created with AI, based on recent reviews

Considering 214,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that drivers are extremely polite, respectful, and handle appliances with great care. Reviewers also note the smooth ordering process and the very useful tracking system that keeps everyone fully informed throughout every single step. Furthermore, many people appreciate the professional installation services, mentioning that old units are efficiently removed and everything is left tidy. However, some people mentioned experiencing frustrating delivery delays, scheduling mix-ups, or unexpected problems with product installation tasks. A few consumers additionally noted communication gaps and difficulties when trying to resolve these troublesome issues with customer support.

What people talk about most

Delivery service

Users describe positive interactions with the delivery service, frequently highlighting exceptional... See more

Staff

Reviewers mention positive feedback about staff, consistently describing delivery and installation teams as... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery times, helpful... See more

Product

People report positive experiences with product, highlighting goods arriving in perfect condition and good... See more

Order

Clients share satisfaction on order, frequently praising the simple website and straightforward purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery time from ordering & the delivery guys were absolutely fantastic, took due care & attention to ensure our new American style fridge freezer was brought into the house the safest way wit... See more

Rated 5 out of 5 stars

Easy online ordering. Delivery guys were suppurb... just the right mix of friendly vs business. As paid for, they unpacked and brought new fridge inside for me... and removed the old one to take it aw... See more

Rated 5 out of 5 stars

Great service on the delivery day so rated with a high score. I did find it a little challenging placing my order as I wasn’t sure if the products I picked would all match and at the last minute save... See more

Rated 5 out of 5 stars

Very easy website to maneuver around immediate/next day delivery which was essential as it was a fridge/freezer that was being delivered. Found the tracking system was very useful was able to follow... See more

Company details

  1. Appliance Store
  2. also in
  3. Electronic Spare Parts and Components Store
  4. Electronics Store
  5. Hi-fi shop
  6. Kitchen Supply Store
  7. TV store

ao.com

Written by the company

Price Match Promise
We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
Delivery 7 days a week
Choose a day – and even a time slot – that suits you. It’s just how we roll.
1000s of electricals
From washers to wine coolers and hobs to headphones, we’ve got what you need.
The AO Way
Delivery. Recycling. Installation. We go the extra mile to make you smile.
Delivery to any room
Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
Choose a 4 hour timeslot
Don’t wait in all day. Our short delivery windows suit every schedule.
30-day Returns
Changed your mind? No probs. Returns are easy- peasy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1M reviews

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4.9

All reviews

(1,071,521)

198,440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Product delivery.

I was kept upto date regularly by text and email regarding delivery and it was delivered efficiently.
The delivery guys were pleasant and efficient and were very careful delivering product through house.

5 October 2026
Rated 5 out of 5 stars

Delivered as predicted

Delivered as predicted. The two delivery guys were outstanding, helpful, polite. Strong enough to move the machine with ease which was really helpful.

3 October 2026

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