ao.com Reviews 

1,059,563
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 215,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that teams are polite, courteous, and keep buyers well informed of arrival times. People also highlight the exceptional and friendly support provided by staff members who handle questions with great professionalism. Shoppers consistently mention that ordering online is simple, prices are competitive, and products arrive exactly as described. However, some people noted occasional scheduling adjustments or minor differences in appliance specifications compared to their previous models. A few reviewers also experienced minor coordination challenges regarding delivery dates or extra installation services.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt arrival times and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during deliveries and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, quick installations,... See more

Product

People report high satisfaction with the product range and quality. Consumers highlight that items arrive... See more

Order

Users describe positive interactions with order, highlighting a consistently smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering online. Swift delivery and kept well informed of delivery times. Due to illness the original delivery driver had to be replaced. This was not a problem as the gentlemen that delivered... See more

Rated 5 out of 5 stars

I ordered a microwave from AO to replace a 16 year -old fitted microwave which kept fusing the circuit breaker. This was delivered within a few days. The fitter discovered that the power had shorted... See more

Rated 5 out of 5 stars

I've always used AO for all my appliances, since 2014 when I moved into my first home. The guys waited for me to pick up guys. That one great service turned into a life long customer. The prices are a... See more

Rated 5 out of 5 stars

Very good service giving good advance notice of arrival time. Polite team. Took away all the packaging. Ability to have a Sunday delivery was useful. Showed the machine working with water and no le... See more


Company details

  1. Appliance Store
  2. Electronic Spare Parts and Components Store
  3. Electronics Store
  4. Hi-fi shop
  5. Kitchen Supply Store
  6. TV store

ao.com

Written by the company

Price Match Promise
We won’t be beaten on price. If you find your product cheaper, we’ll refund the difference.
Delivery 7 days a week
Choose a day – and even a time slot – that suits you. It’s just how we roll.
1000s of electricals
From washers to wine coolers and hobs to headphones, we’ve got what you need.
The AO Way
Delivery. Recycling. Installation. We go the extra mile to make you smile.
Delivery to any room
Big electricals are no good on the doorstep. It’s why we deliver the bulky stuff to any room you like.
Choose a 4 hour timeslot
Don’t wait in all day. Our short delivery windows suit every schedule.
30-day Returns
Changed your mind? No probs. Returns are easy- peasy.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1M reviews

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4.9

All reviews

(1,059,563)

205,843 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks ao..great job 👍

Great product, great price, delivered quickly following well communicated timeline and delivery team were excellent. Highly recommend ao to others. This is the third time we've purchased from them and, on all occasions, we've been very happy.

15 September 2026
Rated 5 out of 5 stars

Old fridge freezer removed and new one installed and levelled in 25 minutes Excellent service e

AO delivery van arrived within the specified time slot removed my old fridge freezer and installed and levelled the new fridge freezer into our specified place. They informed me to not to turn it on for 4 hours to allow the refrigerant to settle. Removal and installation completed in 25 mins. Now its in use its extremely quiet and very pleased with it.

11 September 2026
Rated 5 out of 5 stars

On time delivery

Delivered within the time slot quoted straight off the wagon into the garage with no messing from the delivery team who were pleasant to deal with.

11 September 2026
Rated 5 out of 5 stars

I will most certainly recommend so to…

I will most certainly recommend so to anyone.A special mention to Elyas whom I spoke to on the phone,I made a big mistake on my order and he sorted everything out for me,a very charming,helpful man.
My delivery and installation of the fridge/freezer went swimmingly,the 2 guys were most pleasant.
Thank you.

15 September 2026

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