ANTONIOLI. Reviews 

First time I have purchased from Antonioni .stone island sweatshirt my experience was very good. excellent service and very fast delivery 👏👏👏👏

My first ever purchase with Antonioli was a pair of Saint Laurent pumps. I had been looking for my size everywhere and it was sold out. I found it by chance on Lyst and bought it online at Antonioli. I was very stressed in the begining as I had never purchased from them before but they offer paypal as a payment method so I was a bit reassured. Everything went smoothly. I live in the UK and my order came within 48h. The Ysl pumps were absolutely amazing, very good packaging, super fast shipping so I would recommend them 100%!!

Recently, I had a non-satisfactory buying experience with one of the major online retailers that sells for high-end Italian boutiques. Unfortunately, they couldn't replace the faulty item I received, due to size unavailability. Luckily for me, I found the same item at Antonioni, at an even better price. And what in incredible buying experience this has been!
You be the judge! I placed my order on Thursday, Dec. 1, 2022. Three days later, on Sunday, Dec. 4, my Burberry Men's Birch Brown Vintage Check High-Top Sneakers were delivered, across the Atlantic, in the New York City Metro Area. The item was perfectly packaged and it was all I had just expected it to be.
Just for the record, this was my 4th order with Antonioli and they have all been positive experiences. Thank you, Antonioli!

Great,fast shipping,nice prices,good products

Due to their own technical issues, they canceled my order two days ago, which is very uncreditable.

Worst experience! Daylight robbery! I paid DHL £35 to return the FAKE Balenciaga trainers Antonioli sent me and they charged me an extra £22 after receiving the package which makes no sense. Order at your own risk. I will never order from than again, waste of time and money.

Worst customer service.
Order was cancelled because they claimed listed product price was wrong instead of honouring it.

The “incorrect” price is still reflecting on their live product page at the time of this writing.

Worst customer service ever.haven’t responded to any emails/WhatsApp’s or Twitter dm’s.avoid this company

Bought a pair of Nike Sacai LDWaffle Bright Citron. Fast shipping and free shipping. The shoes are in mint condition. So I’m happy.
The only little minus is that you don’t get any info to when your items are shipped, only when you can pick your package up. Otherwise everything was perfect. Thanks. 👍

Price trickery happening here!
I see one price when I look at the product then it increases significantly when I check out! Shipping says 25 eur within the EU but when you check out it becomes 50.
Customer service is not interested and says this is normal, offer no fixes and clearly just don’t care. It’s like dealing with children!
Safer to buy elsewhere

I had a terrible experience with this company.

They have a shady “free returns” policy where they deduct the return shipping costs.

Also, they have another hidden policy where they charge 50 euros to return the item if it was on sale.

Really, absolutely disgusting policy designed only to steal from customers. I have never dealt with a more shady fashion company before.

Btw, the sneakers I got were dusty/lightly dirty and looked like it had been worn before.

A bit slow to respond to queries but exchange of item done with no extra delivery or import charges.

Will use them again, but only when sure of the item to buy, otherwise refunds are only part given.

Bought a Stone Island coat from Antonioli and everything was absolutely perfect. Really fast delivery. Just two days from Italy to Ireland. Would recommend, no problem.

This is the second time we've ordered from antonioli and the delivery has been very fast with no problems whatsoever. Always a great site to grab a real bargain. Would definitely recommended

Quick delivery, excellent sale price item. Happy customer

I was charged 300 AUD tax and duties for the boot being imported to Australia. Apart from that, the product is not brand new and obviously tried before. The boot should have included a complimentary pair of shoe sole. I did not receive it which means it will incur more money to get one before wearing them!!!

The shipping was free&fast, very well packed. Price was great 50% sale from original price. The shopping was flawlessly.

Everything has going allways well. Good customer service.

This business is illegal and should be shut down.
I have sent numerous e-mails to return an online order, and they fail to reply to anything whatsoever.
Their returns process requires a returns number requested in advance, so by refusing to reply to your return e-mails they don't have to refund.
If I just send the order back I run the risk of losing the goods too.
I am considering reporting them to the European authorities.
Avoid at all costs.

According to EU law, a seller must at all times reimburse the original shipping costs to the buyer in the event of a refund.
The company Antonioli does not adhere to this and refers to their return policy. This is not clearly described here either.
Therefore, be careful when ordering from this company; they do not only include the shipping costs of the refund, but also the return costs. In total this joke costs no less than €40 for a shipment from the Netherlands.
Fraud.