Anthropologie Reviews 

11,590
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,712 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful design, lovely aesthetic, and overall quality of the items, ranging from stunning special occasion dresses to carefully crafted glassware. Many people also mention that their online purchases arrive quite quickly and are securely packaged to prevent any potential damage during transit. Some reviewers were not happy with customer service, noting long delays in receiving support and unhelpful automated chatbot responses when issues arise. However, some customers also noted frustrating problems with sizing inconsistencies, unexpected shipping delays, and the extra financial hassle of paying for returns on faulty items.

What people talk about most

Product

Consumers find product quality to be deeply ambiguous, with experiences varying widely. While many reviewers... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying greatly depending on... See more

Quality

Customers had ambiguous experiences with quality, revealing a wide split in satisfaction. Many reviewers... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions on the online purchasing process are sharply... See more

Customer service

People report negative experiences with customer_service, noting widespread dissatisfaction and frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated. Delivery was shocking, I received a dispatch note on the Friday, from you, aft... See more

Company replied

Rated 3 out of 5 stars

The experience to but at the website and the product was very good and I’m satisfied . However the only delivery option to France (Lyon) which is colis privé it almost ruined everything. Colis price i... See more

Company replied

Rated 3 out of 5 stars

This is not at all for the individual items I received. I love the items themselves. However, I find while using the app and using the German website, there are many items that I would purchase but ca... See more

Company replied

Rated 3 out of 5 stars

I bought a dress for a wedding, and while I like the dress itself, I was very disappointed with the packaging. For a dress that costs almost €200, I expected much more care and attention. It arri... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store

About Anthropologie

Written by the company

Thank you for taking the time to leave us a review (it really helps!).

A destination for the creative, worldly woman, our mission has always been to surprise and delight with unexpected, distinctive finds for your wardrobe and home.

Offering an expansive, carefully curated collection of clothing, accessories, homeware and furniture, we aim to inspire to live and dress beautifully.



Customer Service

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AnthroPerks - Loyalty Program

What is AnthroPerks exactly? In a word: exclusive. You'll be the first to know about new arrivals, product exclusives, only-at-Anthro artist collabs, special promotions, events, birthday treats and so much more.

Find out more!

Stories

From sweet bakes to gift guides, collaborator interviews to styling 101s - our blog has it all.

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A Greater Good

Our mission? To utilise planet-friendlier practices, share our resources, and foster a sense of community…

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Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

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3.5

All reviews

(11,590)

2,934 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I recently ordered an item for my…

I recently ordered an item for my daughter's birthday.
It has been dispatched and out for delivery for over 10 days, and then the order was cancelled without any notice or apology.
Really disappointing service and customer care.

17 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear! As your order was lost with the carrier, customer care went ahead with a refund. We do apologise for this experience. The Anthropologie team 💗

Rated 1 out of 5 stars

Poor customer service

The jeans I’d seen images of were cropped with a deep turn up (which I assumed would be stitched). The jeans that arrived were really long and didn’t have a turn up, I folded them to create a turn up but as the jeans were quite wide it didn’t stay in place. I made the turn up quite big, bigger than the image showed but even then the jeans were still full length (and I’m 5ft 5”). I followed the link to return but it didn’t work, I rang customer services but when they input the order ref it wouldn’t work for them either - they thought it was because the order had only just arrived and it was too soon for the system to process. I left it for a week then tried again but got the same message, I emailed customer services on Thursday to ask for help returning and haven’t heard back yet.

22 July 2026
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Reply from Anthropologie

Hello - sorry to hear! We're pleased to see customer care have issued you with a return label. The Anthropologie team 💗

Rated 5 out of 5 stars

Excellent quality and customer service

Ordered online. Kept informed throughout the entire process about delivery. Very happy with purchase and high quality items

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 1 out of 5 stars

I'm still waiting to receive it and at…

I'm still waiting to receive it and at this rate may not have it in time for my holiday.

17 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we're so sorry to hear of the delay with the carrier. We're pleased to see your delivery is due today. The Anthropologie team 💗

Rated 1 out of 5 stars

They split my order in two parts

They split my order in two parts, both orders where shipped only one arrived. Contacted both anthropologie and inpost, and both are blaming each other. Used anthropolgies online chat and their rep said they couldn't do anything until Monday the order was placed the week before and their tracking said processed and shipped, but obviously not. Neither anthropolgie or inpost seemed interested in trying to find out where the package is, it has a tracking number which both companies could see on their screen with only the same information that I had by tracking it. They didn't give me any proper explanation. I've also sent an email through their website, but it takes 48 hours for a response. Will update when ever there is a resolution to this situation.

30 July 2026
Unprompted review
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Reply from Anthropologie

Hello - sorry to hear! Please do share your order number so we can help look into this for you, The Anthropologie team 💗

Rated 5 out of 5 stars

Ordered sideboard which was delivered…

Ordered sideboard which was delivered within days.
Exceeded my expectations and have had lots of lovely comments regarding the sideboard
Advised of delivery date and time and was kept informed when delivery was put back by two hours.
Two fantastic men brought the furniture into the room and could not have been more helpful
Fantastic experience

17 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love your new purchase! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 1 out of 5 stars

Appalling customer service my refund…

Appalling customer service my refund issue still remains unresolved and the last email told ME to contact Paypal and dont pay £6.50 next day postage you wait nearly 4 days whats the point !

17 July 2026
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Reply from Anthropologie

Hello - sorry to hear! We've taken a look and can confirm the full refund was issued. You were asked to contact your payment provider as from our end all funds were sent, The Anthropologie team 💗

Rated 3 out of 5 stars

Misisng item from order

I still didn't receive one cup from my order. considering the price, this shouldn't happen.

17 July 2026
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Reply from Anthropologie

Hello - sorry to hear! Taking a look at your order, can see the mug is on backorder and due to ship later this month. If you'd rather cancel, please do let the team know who will be happy to assist. The Anthropologie team 💗

Rated 1 out of 5 stars

I never received my parcels

I never received my parcels.
I was surprised to receive a request to leave a review for items I have not received. I am also disappointed by your choice of delivery company. My experience with Evri has been very poor, and unfortunately it reflects badly in your business. You could have the most beautiful items for sale , but they are of no value to your customers if you cannot get them delivered to the people who have bought them

15 July 2026
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Reply from Anthropologie

Hello - we're sorry to hear this. We're pleased to see that customer care issued you a full refund. Our apologies for the trouble, The Anthropologie team 💗

Rated 5 out of 5 stars
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 1 out of 5 stars

So far you have been tops re…

So far you have been tops re delivery.my last order has still not arrived which was due last Monday !

16 July 2026
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Reply from Anthropologie

Hello - sorry to hear! It appears your order is lost with EVRi. Please head to "My Account" and raise a claim for the order number. Our apologies for the trouble. The Anthropologie team 💗

Rated 5 out of 5 stars

Super styles in fashion & home wears

Easy to order , great brand names .super deliveries. Easy to return . Thank you

16 July 2026
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Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love our range! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 1 out of 5 stars

Wrong attachments to lamp

Wrong attachments to lamp, slow response to enquiries.

16 July 2026
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Reply from Anthropologie

Hello - we've had a look and can see the furniture team assisted you with a refund. All replies were within 24 hours - please ensure to check junk folder incase emails are ending up there. The Anthropologie team 💗

Rated 5 out of 5 stars

I love the creative and curated…

I love the creative and curated selection of clothing and homeware. Always find something unique. Ordering and returning seem straight forward.

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love our range! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 5 out of 5 stars

Beautiful dress

Eventually ordered this dress after waiting for my size to come back in stock and even better it was in the sale. Wasn’t sure the colour or style would suit me but so glad I bought it as it’s beautiful and fits true to size

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear of your shopping experience with us and that you love your new dress! Thank you for your feedback and review, we really appreciate it. The Anthropologie team 💗

Rated 5 out of 5 stars

Lovely cotton and super comfortable.

Lovely cotton and super comfortable.
They size on the big side , so went down a size and perfect fit .Great price and arrived quickly .

16 July 2026
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Reply from Anthropologie

Hello - we love to hear this! Many thanks for your review, we really appreciate it. The Anthropologie team 💗

Rated 5 out of 5 stars

Fantastic dress perfect for colour just…

Fantastic dress perfect for colour just as shown in pic and the best part it is adjustable

16 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear that you love your new dress and that the color and adjustability are perfect! Thank you for your feedback and review, we really appreciate it.

The Anthropologie team 💗

Rated 2 out of 5 stars

not good as had to return shoes as…

not good as had to return shoes as sizing was small reordered larger size and got charged another 3.95 postage and 2.00 return fee for sending small ones back I reached out to webchat/cust service and they refused to refund my postage fee even though I had reordered exactly the same thing I think they could have met me halfway as clearly there is a manufacturing issue in shoes made OR 2 sizes too small

30 July 2026
Unprompted review
Anthropologie logo

Reply from Anthropologie

Hello - sorry to hear the sizing wasn't quite right for you. We do offer an exchange service if it's a case of change in colour/size. The Anthropologie team 💗

Rated 5 out of 5 stars

Lovely bag my necklace came in and…

Lovely bag my necklace came in and lovely necklace in the sale

15 July 2026
Anthropologie logo

Reply from Anthropologie

Hello - we are so pleased to hear that you love your new necklace and the lovely bag it came in! Thank you for your feedback and review, we really appreciate it.

The Anthropologie team 💗

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