I have had no notification from A Post to inform me of the whereabouts of my parcel - I have had hassle free experience with A Post but this situation has put a stain on this experience. My last up... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The team as been so great over the years,but am not just impressed with temu order delivery by an post how can a delivery status written no answer by the door when have been at home all day Pls imp... See more
Company replied
If I’m being honest, this is one of the worst delivery service ever. They said my parcel is out for delivery, the post man came to drop it at a nearest collection point without alerting me or even say... See more
Company replied
Great service if package was delivered, if it's lost it's a nightmare even if package was insured. Customer service needs 60 days to investigate, which is unaceptable, even if they confirm that packag... See more
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Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.1
Poor
3K reviews
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Horrendous service and rude customer…
Horrendous service and rude customer service the pat two weeks I've had a parcel updated as being processed for delivery 3 separate times and still not out for delivery and another item has been out for delivery the past 3 days some how an post basically just blame the other company and take no responsibility for the lacklustre service they supposedly provide
16 April 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your experience.
We’re very sorry to hear about the ongoing delays you’ve described and understand how frustrating it is to see items repeatedly marked as processing or out for delivery without resolution. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention.
To allow us to review both deliveries properly and understand what’s causing the delays, we have requested further information to allow us to assist further. Once we have the relevant tracking details, we can look into the status of your items and determine the next steps.
Thank you again for taking the time to raise your concerns. We’d like the opportunity to review this fully and assist you directly.
They returned the parcel to the UK
They returned the parcel to the UK, because of missing some documentation.
TWICE!!! They would not contact me if I didn't contact them after two days of stuck in customs on track and trace, throughout WhatsApp. Awful service and try to rip off the customers!
15 April 2026
Unprompted review
Reply from An Post
Hi,
Thank you for your review. We’re sorry to hear about your experience and understand how frustrating it is when an item is returned due to customs documentation issues, particularly when this has happened more than once.
Where required customs information is missing or incomplete, items can be returned to the sender, as they cannot be released for onward delivery. We appreciate how disappointing it is when delays occur at this stage and when updates are not as timely or clear as expected.
We also acknowledge your feedback regarding the need to proactively contact us for updates. This has been noted, as we recognise how important clear communication is when an item is held or returned in customs.
If you would like us to review what happened in your specific case, we would ask that you contact us directly with the tracking number and any supporting details so we can look into this further.
Very rude agent and no sign of my parcel!
My parcel seems to have gone missing. I have contacted An Post via their Whatsapp 3 times now and keep getting a generic response from each member of their customer service team saying to wait another few days. Yesterday I was told they would contact the Mail Centre and I would get an email, of course I didn't receive it. Today a Customer Service member called Sean actually closed the conversation midstream with an automated response! I have to say that was what prompted me to write this, I can't believe the rudenesss. All I want to know is where my parcel is or if it is lost, if it is, own up!
Update: Having replied below, I have still heard nothing and Customer Service told me this morning to contact Marks and Spencer who would have a more direct tracking system to my order!! UNBELIEVABLE. I actually can't believe it, it is back on the retailer now.
13 April 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to share your feedback, we’re very sorry to hear about your experience and understand how frustrating it is when you’re waiting for a parcel and don’t receive clear updates.
We’re particularly disappointed to read your comments regarding the interaction you described, as the level of service you experienced is not what we aim to provide. Your feedback has been noted and will be reviewed internally.
To allow us to look into the status of your parcel and assist you further, we have requested additional information directly from you.
Thank you for bringing this to our attention.
Dishonest tracking and massive delays
My package has been sitting in the same sorting center since April 9th. To make matters worse, An Post has provided false information to the retailer claiming the item was delivered, while their own tracking and support staff admit it is actually "delayed." This dishonesty has made it impossible to get a refund or a replacement from the seller. Absolute lack of integrity and incompetence at the sorting level.
15 April 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to share your concerns. We’re sorry to hear about the delay you’ve experienced and understand how frustrating it is when a parcel remains in the same location for an extended period.
We appreciate how concerning it is to receive differing information, particularly where delivery status is involved. Tracking updates are generated automatically based on scans at various points in the network, and in some cases these may not immediately reflect exceptions such as delays or internal investigations. We recognise how this lack of clarity can impact communication with the sender and delay resolution.
To allow us to review the scans in question and clarify the current status of your item, we would ask that you provide your tracking number directly. This will enable us to examine the delivery records in more detail and confirm what next steps can be taken.
Thank you for raising this matter. We would like the opportunity to look into it further and assist where possible.
Guy arrived with a damaged order from…
A Guy arrived with a damaged order from amzon and told my partner not to take it. It was obviously chucked into a bin with no regard for the customer. No return or response from amazon either. Trying to fnd the proper chanell on either site is like an endless maze. Cozy cartel springs to mind. Never again will I use an post.
19 March 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to leave this review. We’re sorry to hear about the condition of the item when it arrived and the frustration this has caused for you and your partner.
As the item was sent by Amazon, any refund or replacement would need to be arranged directly with the sender. However, we would still be happy to review the handling and delivery of the item on our side if you can provide the tracking number and relevant details.
Thank you for raising your concerns. We appreciate your feedback and would like the opportunity to look into this further where possible.
Useless
If I could give minus number then I would. Tracking info unreliable and as far as attempted delivery comment, that is a total lie as I've been at home all day and witnessed the postal van drive straight past my property. This is becoming a weekly occurrence and totally unacceptable. All avenues of contacting An Post give a different reason to why item not delivered including high volume of packages in my area so item recalled. That was excuse given on watsapp. Online chat gave different reasons. The untruths continue. Finally they ask if you'll participate in a survey concerning the service. You couldn't make it up 🙄. Not fit for purpose
14 April 2026
Unprompted review
Reply from An Post
Hi,
Thank you for taking the time to leave this review. We’re sorry to hear about your ongoing experience and understand how frustrating it is when tracking information does not match what you have seen yourself, particularly when this is happening repeatedly.
We recognise that conflicting explanations across different contact channels can add to that frustration, and this is not the experience we aim to provide. Your feedback regarding the accuracy of tracking updates and the consistency of information given by our teams has been noted and will be reviewed.
To allow us to look into the delivery scans and the specific issues you’ve raised in more detail, we would ask that you provide your tracking number and address details directly. This will enable us to check the delivery records and follow up with the relevant delivery office where appropriate.
We appreciate you raising these concerns and would like the opportunity to review them further and assist where possible.
Do not use An Post for Registered post
I had to send a time-sensitive travel document to Tipperary and chose to use An Post registered post, specifically to ensure tracking and confirmation of delivery. Unfortunately, despite paying for this service, my parcel was sent to Germany instead.
As a result, I missed the submission deadline for my document. It has now been over a month, and I still have no clear information on when, or if, my document will be returned to me. This has been an extremely stressful and frustrating experience.
In hindsight, I very much wish I had used a courier service such as DHL or UPS. Based on this experience, I would strongly advise others to consider alternative providers.
13 March 2026
Unprompted review
Reply from An Post
Hi,
Thank you for sharing your experience. We’re very sorry to hear about the distress caused, particularly given that this was a time‑sensitive travel document. We understand how worrying it is not to have clarity in situations like this.
While Registered Post is designed to provide added security and tracking, we appreciate how concerning it is to learn that your item appears to have been misrouted. We regret the impact this has had on you and fully understand your frustration at the lack of clear updates to date.
To allow us to investigate this further and establish the current status of your document, we have requested additional information directly from you.
Thank you for bringing this to our attention. We do appreciate your patience and would like the opportunity to assist you further.
I am very happy with An Post
I am very happy with An Post. I found it very easy to return an item.
14 April 2026
Unprompted review
Reply from An Post
Hi,
Thank you very much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience and found the return process easy to use!
We really appreciate you choosing An Post and your kind comments!
The team as been so great over the…
The team as been so great over the years,but am not just impressed with temu order delivery by an post how can a delivery status written no answer by the door when have been at home all day Pls improve on this .
13 April 2026
Unprompted review
Reply from An Post
Hi there, thank you for your kind comments about our team. We’re glad to hear you’ve had positive experiences with us over the years.
We’re sorry to hear about the issue with the delivery status on your recent Temu order. We understand how frustrating it is to see a “no answer at the door” notification when you were at home, and we appreciate you highlighting this for us.
If you haven’t already done so, we’d encourage you to contact our Customer Service team so they can review the delivery in more detail or reply to our request for further information so that we can do the same.
Thanks again.
Reply from An Post
Hi there!
Thank you for your feedback. We’re delighted to hear you found the service easy and fast. We’ll be sure to pass on your comments to the team.
Can’t even deliver Priority Post
An Post have failed to deliver my car insurance disk twice this year already, both the original postal and the “Priority Post” replacement. Utterly useless company.
13 April 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear that your Priority Post item has not arrived, especially after a replacement was already issued. We understand how important your car insurance disk is, and we sincerely apologise for the inconvenience and frustration this has caused.
To allow us to look into this properly and track what has happened with both items, we have requested further information to allow us to assist further. Once we have those details, our team will investigate and follow up directly.
Great Service
The return(s) pick up from our An Post Black Box is very convenient. I like the easiness of sending returns.
13 April 2026
Unprompted review
Reply from An Post
Hi there,
Thank you so much for your lovely feedback , we’re delighted to hear that using the An Post service made your returns quick, great, and easy.
We really appreciate you taking the time to share your experience.
Great and easy
11 April 2026
Unprompted review
Reply from An Post
Hi there,
Thank you so much for your positive review — we’re really glad to hear you found the experience great and easy.
Thanks again for taking the time to share your feedback.
Excellent
Excellent, to the point, appears that An Post know how to deal with people in an honest and forthright manner.
10 April 2026
Unprompted review
Reply from An Post
Hi there,
Thank you so much for your kind feedback. We’re delighted to hear that your experience was positive and that our approach came across as clear, honest, and to the point.
We really appreciate you taking the time to share your thoughts — it means a lot to us.
Constant delays and parcels lost but…
Constant delays and parcels lost but what gets me is that every time I contact the customer service, the agents are beyond rude and careless. Puzzled at how they are allowed to be that brash — is there no quality programme / checks at An Post to see how they speak with customers?
8 April 2026
Unprompted review
Reply from An Post
Hi there,
We're very sorry to hear about the delays you’ve experienced and the concerns you’ve raised about your interactions with our customer service team. This is absolutely not the standard of service we aim to deliver.
To help us look into what happened, both with your parcels and the service you received when you contacted us, we have requested further information to allow us to assist further. Once received, our team will review your case in detail.
Please be assured that we do have quality monitoring processes in place, and feedback like yours is taken extremely seriously so we can address any training or performance issues directly.
Thank you for taking the time to share your experience. We hope to resolve this for you as soon as possible.
I received a notification of parcel arrival.
I received a notification: 'Go to post office; package available for collection.' I drove the 30 minutes one way, only to find out no parcel is there; it was scanned as delivered, but it is not hers. Come back in a few days; it will be here by then! What nonsense is that? I do not have the time to spare to be driving around all day. Very poor experience.
2 April 2026
Unprompted review
Reply from An Post
Hi there,
Thank you for sharing your experience, and we’re very sorry to hear about the inconvenience caused. We completely understand how frustrating it is to make a long trip only to find the parcel is not available for collection.
We have reached out and requested further information from you so that we can look into this urgently and assist you as quickly as possible. Once we receive the details, we’ll investigate what happened and work to resolve this for you.
Thank you for your patience, and we hope to get this sorted for you soon.
An post just going to do Amazon harm in…
An post just going to do Amazon harm in the long run. Item didn't come as scheduled today. Clearly people in an post not doing there jobs which isn't a new thing.
2 April 2026
Unprompted review
Reply from An Post
Hi there,
We’re sorry to hear about the issues you’ve experienced with your delivery — we understand how frustrating it is when items don’t arrive as scheduled. We have requested further information to allow us to assist further and to look into what happened with this delivery.
Thank you for bringing it to our attention.
Another parcel lost...
1 April 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear that another parcel has gone missing — we completely understand how frustrating this is. We have requested further information to allow us to assist further and to investigate this issue with urgency.
Thank you for bringing it to our attention.
it used to be much better
it used to be much better, no matter what time of the year you always get the same script reply " due to a large volume ......" I received a text yesterday stating my item will be delivered today but nothing was delivered. The service has been going down year after year.
1 April 2026
Unprompted review
Reply from An Post
Hi there,
We’re sorry to hear about your recent experience and understand how disappointing it is when delivery updates don’t match what happens on the day. We have requested further information to allow us to assist further and to look into the delays and recurring messages you’ve received.
Thank you for bringing this to our attention.
18 days and no progress
The package was given to you for transport on March 12, 2026 and today, March 30, 2026, your tracking shows that nothing has happened during those 18 days!? So the package has not progressed at all from you that time! incredibly poor service to your paying customers! CL701804825IE
30 March 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear about the delay with your package — we understand how frustrating this must be. We have requested further information to allow us to assist further and to investigate why there has been no tracking movement for 18 days.
Thank you for bringing this to our attention.
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