I am disgusted with Ann Taylor’s customer service. FIrst they sent the wrong item. It wasn’t even from Ann Taylor, but from Ann Taylor loft. Then it’s taken a ridiculous amount of time to get refunded... See more
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Review summary
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I have been trying to return my international items for 2 weeks. I emailed and asked to raise the return request several times but no one responded. I called their call centre (USA number) 2 times... See more
I ordered a $1000 suede coat on Oct 9th that was never submitted to UPS for shipping. I waited until 1pm days after the label was created and have contacted customer service every 2-3 days since then... See more
I currently have three orders that have been "processing" for the past two weeks! Tried texting them and got someone with the absolute worst grammar tell me one has shipped, although I have not receiv... See more
Their customer service is terrible
Their customer service is terrible. I ordered a skirt and a shirt, the skirt arrived first separately. I emailed them asking where's my shirt and why I wasn't notified of the order being shipped separately. Got no response, then saw the money for the shirt refunded. Again no notification about the refund and no explanation why. Emailed them about this once again, waited 3 days (while they claim to respond in 24 hours). Checked the website, the shirt seems to be in stock in my size and color of choice. Email them for the third time (both email and the form on the website), asking for the explanation of the whole situation and asking if the item is in stock. 2 days past, no response. Checked my junk boxes and all, still nothing from Ann Taylor. Today I got an email not from Ann Taylor but from Borderfree that my shirt has shipped. They just silently withdrew the money back from my account, without even checking with me if I still want the shirt.
Will never buy from them again.
30 May 2019
Unprompted review
I love Ann Taylor and The Loft
I love Ann Taylor and The Loft. I have noticed the quality and styles last a long time and prices are reasonable.
My only complaint is I wish there was a closer store to me so I can shop there more often! ;)
18 May 2019
Unprompted review
I have loved everything I have gotten…
I have loved everything I have gotten from them. Timely shipping easy returns and the quality is excellent.
3 May 2018
Unprompted review
Can't recommend Ann Taylor highly enough
I have shopped at Ann Taylor stores and online for years. I find wonderful clothing for my 3 daughters as well as for myself. Their styles are classic with a modern twist. The quality is always superior and the selection is great. I get emails informing me of their frequent sales and special offers. Their sizing is consistent so I can be confident that my purchases will fit my daughters. Literally 90% of my clothing is from Ann Taylor and Ann Taylor Loft. My girls joke that Ann Taylor is my best friend. I think she just might be!
22 April 2017
Unprompted review
Quality, Fast shipping and great sales.
I love each item I have ordered from AT and Loft. They have quality clothing and wonderful sales. The shipping turnaround is extremely fast.
I would suggest these stores to anyone who ask.
6 November 2015
Unprompted review
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