Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
Company replied
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
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We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
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Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Reply from Animal Friends Insurance
Good Afternoon Ken,
Thank you for your positive review.
I am pleased to see that you have received great service from the team.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Brilliant
Brilliant. Never been so surprised to have all our dogs needs covered. Just wish I had paid for a higher value policy, 4K is not even close to what we need.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Oliver,
Thank you for your positive review.
It is great to see that we have been able to support you and your beloved dog when you have needed us.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
I have a lifetime policy for my…
I have a lifetime policy for my epileptic boy, so am claiming regularly for medication. The process is very straightforward and is dealt with very efficiently.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Louise,
Thank you for your positive review.
I am so pleased that we are able to support you and your beloved boy!
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Claim refused and very unhelpful
We claimed for allergies, they declined our claim after saying his mite issue (which he came to us with at 8 weeks old from the breeder) now made his allergies pre diagnosed. Which is not the case and they were totally unrelated to his allergies which he started to investigate at a later date. So now we have been referred to a dermatologist to help our boy and we will have to pay out our own pocket because of this companies unfair refusal to pay out what we are owed. Do not bother to insure with them.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Lauren,
Thank you for your review.
I am sorry that you are unhappy with the outcome of your claim.
All claims are assessed in line with the Terms & Conditions of your chosen policy.
With all claims we receive the full clinical history, invoices and we sometimes require an onset date so we know when that condition was first noticed.
Based on the information we received the Allergies were present prior to the policy inception making it a pre-existing condition which we do not provide cover for on any of our policies.
If you would like to discuss your claim further with the claims team, please do contact us by phone on 0344 557 0300, or via live chat on our website. We are available Monday-Friday, 9am-5pm and will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
I had no problem with the person I…
I had no problem with the person I spoke with who was very helpful.
13 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I am pleased that you received great customer service when you called us!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Lynn,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Helpful and prompt in dealing directly…
Helpful and prompt in dealing directly with the vets
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Sophie,
Thank you for your positive review.
It is great to see that we were able to support you when you needed us.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Fast claim payout direct to the vets
Fast claim payout direct to the vets, with no issues. Fantastic service
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Johns,
Thank you for your positive review.
It is great to see that we were able to deal with your vets directly so you could focus on your beloved pet.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Your company keeps loki's vet claims…
Your company keeps loki's vet claims quickly dealt with.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Clarkson,
Thank you for your positive review.
I am pleased to see that we are able to finalise Loki's claims quickly for you.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Paul,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
I have been with Animal Friends for…
I have been with Animal Friends for about 7 years now and since joining one of my dogs developed diabetes. Animal friends have been fantastic and claims for the ongoing condition are processed and paid very fast. I would highly recommend animal friends to anyone.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Kevin,
Thank you for your positive review.
It is great to see that your beloved dogs claims have been assessed and finalised promptly.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Claim was submitted and within 48hours…
Claim was submitted and within 48hours it was accepted and payment made. One less worry when you have a sick cat.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Gary,
Thank you for your positive review.
I am pleased to see that your claim was dealt with swiftly.
I do hope your beloved cat is okay and on the mend.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
They take the stress out of what is a…
They take the stress out of what is a very stressful time
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Lyn,
Thank you for your positive review.
I am pleased that we were able to support you and your beloved pet during a difficult time.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Unfortunately I've had to make a claim …
Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and paying the vet so quickly. I can't fault them for their service and very reasonable cover price. I highly recommend them, especially if you have multiple pets like I do. Thank you so much for being there when we needed you.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Nicole,
Thank you for your positive review.
I am sorry that your beloved Ronnie had to go through this, I do hope he is on the mend.
It is great to see that we were able to support you and Ronnie when you needed us the most.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Claim acknowledged and payment made in…
Claim acknowledged and payment made in less than a week. I wouldn’t go with any other insurance company.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Nadine,
Thank you for your positive review.
It is great to see that your claim was finalised so promptly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
worst pet insurers
Make sure you read and ask questions as don’t pay out for everything. Very disappointing and worst insurers I have used for a pet.
19 August 2026
Reply from Animal Friends Insurance
Good Afternoon Dawn,
Thank you for your review.
I am sorry that you are unhappy.
All claims are assessed in line with the Terms & Conditions of your chosen policy.
I can confirm we do have capped fees on certain claimable items. These are listed in the “Important Information on Vet Fee Claims Limits” document which is sent to you at point of purchase and each year after at renewal.
If you would like to discuss your claim further with the claims team, please do contact us by phone on 0344 557 0300, or via live chat on our website. We are available Monday-Friday, 9am-5pm and will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Throughly recommend
Throughly recommend. They sorted my claim instantly and clearly. When it’s a stressful enough experience with our pets Animal Friends really deliver. Thank you ☺️
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I am so pleased that we were able to support you and your beloved pet when you needed to claim.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Kevin,
Thank you for your positive review.
Great to see that your claim was finalised quickly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Poor phone service
Although the insurance is good I eventually hung up after waiting too long on the phone for an agent to speak to me so therefore my query was unresolved.
19 August 2026
Reply from Animal Friends Insurance
Good Afternoon John,
Thank you for your review.
I am sorry that you are unhappy.
If we are experiencing high call volumes, I can confirm you can contact the team by email on info@animalfriends.co.uk or via live chat on our website. The team are available Monday-Friday, 9am-5pm.
Alternatively, you can complete a contact me form on our website, and we will get back to you.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very helpful highly recommended 👍👍👌
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is great to see that you would recommend us!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
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