Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
Company replied
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
Company replied
We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
Company replied
Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Our claim was dealt with quickly and…
Our claim was dealt with quickly and efficiently.
20 August 2026
Reply from Animal Friends Insurance
Hi Raymond,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
The process works but can't help with…
The process works but can't help with exorbitant charges and costs from Vet. Medications mark up. Hopefully government review will make a difference.
20 August 2026
Reply from Animal Friends Insurance
Hi Lee,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Steve,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Very happy with the cover
I was referred by a friend for this pet insurance. Quoting and signing up for a plan was super easy. Everything was well explained.
Very happy so far. My furry friend is well protected.
I like how much cover is provided, and how easily this can be amended.
20 August 2026
Reply from Animal Friends Insurance
Good Morning,
We are so pleased to hear this, thank you for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Rebecca,
We are delighted to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Julie,
We are so pleased to hear that you are happy with the service provided, thank you for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
Always prompt with payment
Always prompt with payment , never any quibble since the direct claim was started for my dogs diabetes medication . Customer service is friendly and helpful .
20 August 2026
Reply from Animal Friends Insurance
Good Morning,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Great insurance can’t fault the service
Have been insured with Animal friends for several years this is now my 3rd dog i have insured
Can’t fault the service I received
I had to claim for all 3 dogs and it was settled quickly paid direct to my vet which takes the pressure off when your pet is ill
I can only speak as I find and the service I had was first class and the cost is affordable
20 August 2026
Reply from Animal Friends Insurance
Hi Helen,
We are so pleased to hear that we have been able to help, thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Liz,
Thank you for your positive review.
It is great to see that we were able to assess and finalise your claim quickly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
As usual a speedy and very satisfying…
As usual a speedy and very satisfying service. Thank you
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Jean,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Excellent service
Excellent service, staff are so friendly ,welcoming and very professional.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Nixon,
Thank you for your positive review.
It is so lovely to see that you have received great service from the team when you have needed to contact us.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Excellent service claims paid quickly…
Excellent service claims paid quickly I can't fault them.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Christine,
Thank you for your review.
It is fantastic to see that your experience has been a positive one!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Regular insurance claims paid quickly
Regular insurance claims paid quickly. Great that we can do this through our vet.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is brilliant to see that we can deal with your vets directly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
The Company have paid claims with out…
The Company have paid claims with out any hassle or problems, very good service
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I am pleased to see that your claims have been assessed promptly.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Always there to help and support
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Susan,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Fantastic service.
Fantastic service.. paid my claim straight away .. thank you so much .. took away the worry about my puppy Frank .. once again .. thank you
20 August 2026
Reply from Animal Friends Insurance
Hi Nicola,
We are so pleased to hear that we have been able to help you and Frank, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Friendly support
Always had a speedy settlement of claims and friendly support over the years.
20 August 2026
Reply from Animal Friends Insurance
Hi Janet,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Absolutely efficient and superb quality…
Absolutely efficient and superb quality customer service
20 August 2026
Reply from Animal Friends Insurance
Hi Katie,
Thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Tracy,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Jane,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
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