Anglian Home Improvements - Windows, Doors & More Reviews 

I would give zero star if I could, absolutely terrible customer service. I contacted them to replace a few windows in my house and I was given an appointment for Sunday. Come Friday I was contacted to be informed that no one works on Sunday so an appointment was fixed for Wednesday. Today on Wednesday another phone call came and he started asking me the same questions that two people had asked me already. I said why am I having to answer the same questions repeatedly, only to be told that no one is coming today either! It’s absolutely dreadful service, not only are the same questions being repeated but the appointments are not kept either, extremely disappointing and unprofessional, I will not be using them for sure.

Absolute bunch of cowboys I had three windows fitted by these clowns one window had glass that was severely scratched and an upstairs window was fitted not in the centre of the brickwork the frame was covered in mastic and wouldn't open more than an inch because it was hitting the facia board.
They sent out an Engineer who agreed with me that the downstairs window needed a new window and the upstairs window needed replace ing completely.
That was 5 months ago and I haven't heard from them since I've wrote to them tried to phone them at least 20 times they never answer the phone.
Be warned don't use Anglia Windows also trading as Safestyle UK they're an absolute bunch of fraudsters
Be warned once they have your money you'll never here from them again avoid them like the plague
I am in the process of taking them to court to get my money back.
Do yourself a favour and stay well clear of these charlatans and use a local installer and save yourself a lot of stress

I can’t praise this company enough. 7 windows and 2 doors fitted professionally and proficiently over a two day period with scaffolding removed same day. Lost some tiles from window ledge but this was repaired at same time with good humoured team of 2.
My house looks new after 40 years of original wooden frames and doors.
Thank you Team in Hertfordshire.

⭐ 1 Star – Very Poor Service

Very disappointed with Anglian. When the fitter arrived to start the installation, I was informed that the entire top structure of my conservatory had been incorrectly designed and needs to be reordered with the correct dimensions.

This is an Anglian design issue and has now resulted in an expected 3–4 week delay to the installation. The problem was only identified when installation had already started, which is extremely frustrating.

The delay is also affecting other work I had arranged, including laminate fitting and radiator booking.

I was not expecting such a significant design error from a company like Anglian, especially at this stage. I would expect Anglian to take responsibility, escalate the issue, provide the correct materials urgently and minimise the delay.

Overall, a very poor and disappointing experience.

Excellent service from Marcus R. Kept in contact to let me know his eta. Repair completed , site left near & tidy -a job well done.

Everything was done so well all the people helpful very pleased

Fantastic service from team - kitchen door wouldn’t lock. All sorted today. Marcus Ramsay sorted the door quickly - great server all round.

I needed the glass replaced as had been installed initially with scratches and the engineer Tomasz who rectified the issue was very friendly, professional and efficient and kept me updated on his arrival on both occasions when visiting my property. He also rectified a few other issues from the initial installation and so I am now a very satisfied customer

Professional service with great attention to detail. The work was inspected throughout, and I was given a full breakdown of how the mechanism works. Guarantee amd call out service included, so worth the extra costs.

Excellent service from start to finish. No complaints,

Up until my door was fitted on the 25th June 2026 I cannot complain with the service I received from this company. communication was good and the person who installed the door was friendly and pointed out some damaged to bricks he did which were reported on the installation document. soon after the installation I had an issue with the door sticking. after some communication someone came out to sort this. a date was agreed to come and repair the bricks on the 10th of August but I had to cancel due to going into hospital. since then I have sent several emails about the brick repairs and that the door is sticking again and have had no response other than we have received your email and It has been passed on to the installation team. I wanted to give this company a positive review but as they are not communicating to resolve these issues I have had to resort to giving them this review which is a shame.

We had a visit from a sales rep,we explained what we required and he took some measurements, after a while he came up with a price which was in the correct ball park, he kept asking for a deposit,I explaind we were waiting for other quotes and would give an answer next week .. The next day the area manager called to tell us the quote we received was incorrect and was now almost 50% more .. how can a long established company get it all so wrong?? it feels like they were trying to take us for a ride ..

They did not rush installing the trimmings. However I got bombarded by emails asking me to take photographs and post them on your portal. I did not agree to this.

Excellent from start to finish. Our optios were well-presented so we could make an informed choice.
The manufacturing of our windows was completed earlier than we expected.
The fitter-team were excellent and installed quickly and efficiantly.
Highly recommended!

Our fitter ,Simon Thomas,was excellent.Any problems we had, he was the one that sorted them out.We eventually ended up with a good product that operated perfectly.

4.5 stars, actually!
But.....I did ask for a left hand handle, but did not get it.
And 2 keys would be better to have.
Thanks to Nathan for his expertise
Elnett..

Good pre installation service to confirm dates. Installation was perfect.

From start to finish it was excellent, a visit from the sales Person was very good helping us to choose the type of door we would like and helping us to choose the way the door was constructed.
the finished product was completed very quick within a few weeks, and giving us a day of fitting,
on the day of fitting the fitter was very helpful in explaining what he had to do, within a few hrs it was done and we had a quick lesson in how to operate the locking system, really pleased with the design and quality of the door, so one Happy customer.

Terrible experience with the customer service team.
We had three windows replaced by Anglian Home Improvements, and unfortunately, the experience after installation has been extremely disappointing.
During the installation, the installer damaged our windowsill. When we raised the issue, the customer care manager told us that if anything was damaged, it was not their responsibility. However, as a “gesture of goodwill”, they agreed to repair it.
Unfortunately, the repair was not carried out properly and came off again after just a few months. It felt like the repair was done simply for the sake of closing the complaint rather than actually resolving the problem.
I have tried contacting the customer care team several times since, but have received no response.
What is most disappointing is the complete lack of after-sales support and respect towards customers. The friendly attitude and helpful manner seem to disappear once you have paid and the installation is completed.
Based on our experience, I would strongly question the level of customer service and aftercare provided by Anglian Home Improvements. A company should stand by the quality of its work and take responsibility when something goes wrong.