Angara Inc. Reviews 

3,000
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company, often becoming repeat customers due to the exceptional quality and value of the jewelry. Customers consistently praise the detailed website, which offers a wide assortment of choices and allows for customization of gemstone quality and metal karat weight. The customer service is frequently highlighted as outstanding, with many appreciating the prompt, helpful, and personalized support received, even during unusual hours or for complex requests. Reviewers are delighted with the beautiful craftsmanship, presentation, and packaging of their orders, often finding the pieces even more stunning than expected upon arrival. However, some customers experienced issues with order delivery, communication between departments, or receiving items with manufacturing defects like scratches or poor finishes. A few reviewers also noted concerns about the durability of some jewelry pieces, with stones falling out or clasps breaking shortly after purchase, and found the website's sizing images to be misleading.

What people talk about most

Product

Consumers generally express high satisfaction with the products, often highlighting their beauty, uniqueness,... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are prompt,... See more

Quality

Customers had positive experiences with quality, often describing the jewelry as exquisite, stunning, and... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Website

Users describe positive interactions with the website, finding it easy to use and navigate, with many options... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a repeat customer and have purchased several pieces from Angara over the years for special occasions. They’ve consistently delivered exceptional quality and great value. If you’re looking for jewe... See more

Company replied

Rated 5 out of 5 stars

I was initially impressed with the detailed website, the assortment and the many excellent reviews. I was amazed by their customer service which answered my emails in the middle of the night. I will b... See more

Company replied

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

After looking at literally hundreds of rings, I found exactly what I was looking for at Angara. When it arrived it was even more beautiful than expected. Their jewelers do incredible work, and custome... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(3,000)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The earrings were exactly as shown in…

The earrings were exactly as shown in the picture. Delivery was on time and the packaging was great 😃.

15 April 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Tony, thank you for the feedback! We're glad the earrings matched what you saw online and that everything arrived on time and beautifully packaged. That's the experience we always strive for. We hope to see you again soon!

Rated 5 out of 5 stars

Fabulous service beautiful quality…

Fabulous service beautiful quality packaging lovely

4 June 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Sara, thank you so much! We're thrilled you loved the service, quality, and packaging — we put a lot of care into every detail and it means a lot to hear that it showed. We can't wait to delight you again!

Rated 5 out of 5 stars

Easy to use website

Great buying experience.

2 June 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Mark, thank you! So glad to hear it was a great experience. We look forward to your next visit!

Rated 3 out of 5 stars

Everything was fine until I received…

Everything was fine until I received the ring.
Wonderful customer service but . . .
There are 3 pearls which have some metal support but are probably glued. This was mentioned in another review and had I read it I wouldn't have bought this ring.
It seems that everything that's more than 10 years - in general) old is "vintage"- or pre-owned. It's very shiny and looks new I don't know whether this ring is or isn't. It could be from the 80's.

29 May 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Carolyn, thank you for taking the time to share your feedback. We're pleased to hear you had a wonderful experience with our customer service, and we sincerely apologize that the ring did not meet your expectations.

We want to assure you that every piece we create is made entirely from scratch upon order. Your ring was crafted by our master jeweler, with each stone individually handset by hand. From start to finish, every detail is made exclusively for you. It is a one of a kind piece made with great care and craftsmanship.

Please share your order number (we have requested it on a separate email) so we can look into this for you. Give us a little time to review everything carefully. We stand fully behind the quality of our work and are committed to making sure you are completely satisfied with your piece.

We look forward to hearing from you.

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Necklace purchased was exactly as shown. Beautiful piece. Only drawback was shipping time (from out of country)

29 May 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Elaine, Thank you so much for your kind words! We are so happy to hear that your necklace was everything you hoped for and that the ordering experience was smooth and easy.

Each piece we create is crafted with great care, so it means a lot to know it arrived just as beautiful as you expected.

We hear you on the shipping time and we truly appreciate your patience. We always strive to get your piece to you as quickly as possible.

We hope you enjoy wearing it and we look forward to creating something special for you again!

Rated 5 out of 5 stars

A gift that keeps on giving

I normally don't post reviews but I am extremely satisfied with the exceptional quality, packaging and secure delivery.
This was a gift for Mother's Day and it's the best gift that I have received in 16 years,
Glad that it was the 1.5 carat, the quality of the gold and stone is exceptional, I love the engraving inside also. 🥰
The way the ring was packaged it honestly blew me away. I removed the first layer in the box a month later and I was so surprised.

Thank you Angara, so much joy and happiness I cannot recommend Angara enough. I will be singing their praises to all my friends and family as it is by far the best piece of jewelry I have received in a long time.
Quality over quantity
I love the fact that you can personalize and choose the quality of gold, the setting, the stone, a piece of jewelry that is so unique, tailored and personalized, I am absolutely over the moon.

My next milestone anniversary, I know exactly where I'm heading to, it will be Angara for another piece.

Hubby absolutely loves the fact that it comes with a certificate of authenticity specifies the gold, the carat and the quality of the Stone.
ohhh and the free gift with purchase was also a wonderful surprise that I was able to share with my daughter. A gift that keeps on giving in every way❤️
Thank you so much

28 April 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Renata,

Reading your feedback really made our day.

We’re so happy to hear that your Mother’s Day gift was so meaningful and that it became something you’ll always cherish. Knowing that the ring, from the design to the engraving to the unboxing experience, brought you that much joy is exactly what we hope for every piece we create.

It also means a lot to hear your appreciation for the quality, customization, and certification details. We put a great deal of care into every step, so it’s wonderful to know those details stood out to both you and your husband.

Thank you as well for sharing the experience with your daughter—that’s incredibly special.

We’re genuinely grateful for your words and your trust in us. We’ll be here whenever you’re ready for your next milestone piece.

Rated 5 out of 5 stars

Great experience and great quality ring…

Great experience and great quality ring its beautiful!
Gemstone Quality: H, SI2
Metal Type: 14K Yellow Gold
Total Carat Weight: 1/2 Carat

28 April 2026
Angara Inc. logo

Reply from Angara Inc.

Thank you so much, Rebecca! We're absolutely thrilled to hear you're loving your new ring it truly is a beautiful piece! Your 1/2 carat diamond in 14K Yellow Gold with H, SI2 gemstone quality is a wonderful choice, and we're so glad it met your expectations. We hope you enjoy wearing it for many years to come!

Rated 5 out of 5 stars

Love the box presentation of the ring

Love the box presentation of the ring, inside several boxes and finally the ring box with a LED light. Very impressive. It showed the emarald ring off quite well.

My wife loved it.

27 May 2026
Angara Inc. logo

Reply from Angara Inc.

Thank you so much for your wonderful review, John! We're delighted to hear that the unboxing experience made such a great impression. We put a lot of thought into our packaging to make every reveal feel truly special. That LED-lit ring box is one of our favorite touches, and we're so glad it showcased your emerald ring beautifully! We hope you enjoy it for years to come.

Rated 5 out of 5 stars

Everything better than expected

Everything better than expected, and extremely fast delivery. Thank you!

28 April 2026
Angara Inc. logo

Reply from Angara Inc.

That's so great to hear, James! We're really glad everything arrived quickly and went beyond what you expected. Thank you for taking the time to share this, it truly means a lot to us!

Rated 5 out of 5 stars

Engagement ring used differently

I had experience many years ago with the purchase from Angara USA of a ring for my wife to celebrate 50 years of marriage. So now at 60 years I used Angara in Australia. The ring featured 6 diamonds and a birthstone so it was easy for each diamond to be one decade and the birthstone made it personal.
I have found Angara to be totally accurate in the catalogue words and illustrations. Delivery is sent with correct tracking and for me arrived 3 days prior to prediction. I have NO hesitation in recommending Angara as reliable, responsible and a pleasure to purchase from.

14 May 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Murray,
This genuinely made our day! 60 years of marriage is such a wonderful milestone, and what a beautiful way to celebrate it. The idea of each diamond representing a decade with a personal birthstone touch is just lovely. We're so glad we could be part of such a special moment, and that everything arrived ahead of time. Thank you for your trust in us, both in the US and now here in Australia. Congratulations to you and your wife!

Rated 5 out of 5 stars

Trish the manager was particularly…

Trish the manager was particularly helpful getting me engagement ring out on time. Customer service from start to finish brilliant. Leaving another 5* if arrives on time as sent out now!

27 May 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Matt,
Thank you so much for the kind words! Really glad Trish was able to help get your ring out on time we'll pass that on to her! Hope it arrives safely and she loves it. Wishing you both a very happy engagement! 💍

Rated 5 out of 5 stars

I've bought several rings from Angara…

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and color of the gold. This gave me so many more options, helped me stay in budget, and allowed me to see exactly what I was getting for my money. Angara lists and guarantees the options you've chosen with each piece. I've never dealt with customer service since every piece I have purchased has been exquisite.

1 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Tony,
Thank you so much for your wonderful review and for being a valued part of the Angara family over the past three years.

We’re delighted to hear that you’ve enjoyed the flexibility of customizing your jewelry while finding the perfect balance of quality, style, and budget. It means a lot to know that every piece has met your expectations.

Thank you again for your trust and continued support. We look forward to creating many more beautiful pieces for you in the future.

Rated 5 out of 5 stars

happy with purchase

Easy of purchase

17 May 2026
Angara Inc. logo

Reply from Angara Inc.

Hello Richard,

Thank you for your review! We’re glad to hear your purchase experience was easy and smooth.

Thank you for choosing Angara!

Rated 1 out of 5 stars

They offered a discount but wouldn’t…

They offered a discount but wouldn’t give it to me in the payment screen. I entered a chat and they continually asked me questions about the ring that is on their website, as if they had no clue what I was talking about. They told me they wouldn’t give me the discount until I placed the order. Who would place an order for a ring over $2000 without knowing the bottom line price? They treated me like I was stupid. I will never, ever, ever go on this website again and I recommend that you do not either. In my opinion, they are crooks and they may screw you at every turn.

14 May 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Barbara,

Thank you for sharing your feedback. We are sorry to hear that your experience with us left you feeling this way. We completely understand wanting to know the final price before placing an order for a purchase like this.

We reviewed the interaction further and wanted to share that our promotional offers are usually applied either through a discount code or directly through the promotional email link. In order to share the final discounted price, our team may ask additional questions to confirm the exact jewelry specifications, as pricing can vary depending on the selected options.

However, we also understand that the process should have felt much clearer and easier. Most importantly, we regret that your interaction with us did not leave you with the level of confidence and service we strive to provide at Angara.

We would appreciate the opportunity to speak with you directly and help resolve this. We have requested your contact details through Trustpilot so one of our Customer Experience Managers can personally assist you, review the pricing clearly with you, and help with the process. You may also reach us directly at +1-844-527-4367 or customer.service@angara.com if you prefer.

We appreciate you taking the time to share your experience and would value the opportunity to make this right.

Rated 5 out of 5 stars

Beautiful products, outstanding customer service

Angara sells lovely products, and even more notably, every time I have a question or need anything, their customer service is outstanding, in that their representatives are prompt, proactive, helpful, and thorough. This is why I keep coming back.

1 May 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Susan,
Thank you so much for this wonderful review! It truly made our day. Knowing that our team has made such a positive impression means everything to us, we work hard to make sure every interaction feels personal and helpful, not just transactional. Your loyalty means the world to us, and we can't wait to serve you again soon!

Rated 5 out of 5 stars

Customer Service to the Rescue

Product was as described. Wife was happy.

I had a little bump in the road, nothing dramatic, but the customer service group responded promptly, kept on top of it, and everything was ship shape. Trish from their customer service gets a shout out from me.

25 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Thank you for your wonderful review, Matthew! We’re so happy to hear that the product met your expectations and that your wife loved it.

We also appreciate your patience with the small issue along the way, and we’re glad our customer care team was able to assist and keep everything on track. We’ll be sure to share your feedback with Trish as well.

Thank you again for choosing Angara!

Rated 1 out of 5 stars

Don't trust this company, you'll regret it

Don't trust this site with your most important moments. They will disregard their own timelines and verbal guarantees and not even bother to let you know.

They will change the timelines from what was promised and not send an update.

I ordered a Mother's Day present that was within their own "countdown to Mother's Day" window and got confirmations - both online and verbally via my sales rep that it would be delivered on time.

When I heard no updates on my order, Nathan nonchalantly tells me it'll be delivered 1-2 days late. No explanation given, no regard for the fallout. Had I not contacted them I wouldn't have even known or been updated. Barbara Stein is a wonderful person but apologies only go so far - ultimately I'm left out to dry with no time to find a solution. This business is not to be trusted with your most important moments.

***asking for more detail when I literally mentioned Barbara by name shows how unserious you are. Ask her.

4 May 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Sean,
We’re sorry to read about your experience.
We already have the order details now and are looking into this thoroughly to understand better and address it.

Rated 4 out of 5 stars

Nice website and affordable range

Nice website and affordable range. User experienced can get a little better.

30 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi there,
Thank you so much for your kind words and for taking the time to leave us a review! We are glad you are enjoying our website and finding our range affordable.

We truly appreciate your feedback on the user experience, we are always looking for ways to improve and make things even smoother for our customers. If you have any specific suggestions, we would love to hear them!

We hope to see you again soon! 😊

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