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Andrews Water Treatment Reviews 1,153

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TrustScore 4.5 out of 5

4.6

Kitchen Supply Store
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Rated 5 out of 5 stars

Just brought and had swiftly delivered, the British Berkefeld SS2 Table Top Water Filter system, and i couldn’t be happier. Andrews Water Treatment price was the cheapest i found on the web at the t... See more

Rated 5 out of 5 stars

I found the part I was looking for (copper to plastic adaptor and isolator valve for US style fridge) easily on their website and in a few clicks had it ordered. Good comms on progress (emails to tel... See more

Rated 5 out of 5 stars

I needed advice about changing my water filter system. There were always staff available to answer my questions either on the phone or on the website and they were always willing and helpful. In the... See more

Rated 5 out of 5 stars

Andrews sent the replacement filter head very quickly, but FedEx decided to keep trying to deliver it when I wasn't in so Jack at Andrews helped me to chase it up. Then when I couldn't quite work out... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

Specialists In Domestic Water Filtration Andrew's Water Treatment are a leading distributor of quality water filtration products. From under sink water filters to sophisticated reverse osmosis systems, UV sterilisers, water softeners and the latest in new technology - water conditioners, Andrew's is dedicated to supplying products to meet your demands. We supply products from most of the leading manufacturers in the industry such as Everpure, Doulton, 3M, Swift Green Fridge Filters and many more besides. Andrew's also lead the way supplying the dental profession with our range of equipment designed to purify water for use in their autoclaves. See our Rhombus Reverse Osmosis System. Many of our stocked products may not be listed on the website so if you cannot find what you need, please call our dedicated sales team on 01704 531556. We pride ourselves on customer service and a commitment to providing complete client satisfaction. Opening Hours Monday - Thursday: 9am-7pm Friday: 8.30am-5.00pm Saturday - Sunday: Closed

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I ordered a part for my Berkefeld unit over the phone after asking for information on a replacement part. I was assured that a confirmation email would follow. In spite of contacting them repeatedly, and being promised that the email was on the way, there has been no confirmation email forthcoming.
They have taken my payment, but there is no evidence of my order.

20 March 2025
Unprompted review
Rated 3 out of 5 stars

Poor customer after care

Sometimes the water flows through the tap, sometimes it doesn't (yes, the bottom section is full of water). I wrote to the company and they suggested I take everything apart and put it back together. I did that, no improvement. Wrote again, and again. Never heard back from them. So it's become a tedious kitchen feature rather than a treasured filter.
Other than that the filter works well and delivery was smooth.

19 September 2023
Rated 1 out of 5 stars

Posted cheaper alternative without contacting

Hi, so i have brought the filter replacement from Andrew's Water Treatment Ltd, they posted , i have received. Opened the order and found completely different filter replacement, contacted the seller, and they told me that this item is the same, just different design, but i noticed that it is different part number. Searched by the part number and found out that this part is £30 cheaper than what I have ordered. Contacted the seller again, and they confirmed that they posted cheaper alternative, because they out of stock. I wanted to return it and get the full refund, but they refused to provide the returnt label, because they haven't done anything wrong, it is me who wants to return it. Reported to the customer helpline, and they confirmed that is was breach of contract. Never going to use them again, not recommend to anyone else.

8 February 2024
Rated 5 out of 5 stars

Reccomended.

Very attentive. Sends reminders when you need replacements. Sorted an issue immediately. Nothing to complain about with these guys.

3 January 2024

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