Good service. I had some issues with my order. Felix from the customer service team helped solve the issue fast and warmly followed it up. Thanks Felix!
Company replied
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See what reviewers are saying
I purchased a Ferm Living Kona Bookcase from AndLight for over £500. Within a week of placing a dry plant pot on the surface, a permanent dark stain appeared on the veneer — suggesting the surfa... See more
Company replied
Great prices, great service and fast shipping! I received a lamp from &Tradition which was bent, probably something stood on it during transport or it got jammed between some heavy packages. I ma... See more
I Bought a pair of shelves and they were packaged nicely and arrived quickly. But sadly despite the good packaging, one arrived a bit damaged and it was in a place difficult to fix. I reached to the c... See more
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Company details
Written by the company
ANDLIGHT - Your Home Should Feel Like Home. Hos AndLight forener vi æstetik, kvalitet og funktionalitet i et kurateret udvalg af belysning, møbler og boligtilbehør fra nogle af verdens mest anerkendte designbrands. Vi er stolte af at være en autoriseret forhandler af både klassiske og moderne designikoner - med fokus på både private kunder og professionelle indretningsprojekter. Vores mission er at inspirere og rådgive vores kunder med faglig ekspertise, personlig service og god kvalitet. Med base i København stræber vi efter at levere en gennemført oplevelse fra første klik til færdigt indrettet hjem.
Contact info
Nelson Mandelas Allé 16, 2450, København SV, Denmark
- 44 44 62 44
- info@andlight.dk
- www.andlight.dk
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Products arrived very quickly
Products arrived very quickly. A good range to choose from.
1 September 2019
Unprompted review
Quick and effective service.
Quick and effective service.. I love my new lamp
30 August 2019
Unprompted review
great high end lighting at competitive prices!
I have ordered from Andlight a couple of times now and I have found them to be excellent. Vast selection, all original products, great courier delivery service and returns options. I called once to discuss my order and the lady was professional and courteous. I am perplexed by people who have issue with them...they are a European company so of course your light will come with an eu plug where applicable! People can be so unreasonable! I for one will be ordering from them again.
31 May 2019
Unprompted review
UK customers, shop closer to home
Delivered to UK with an EU plug and no adapter. No mention of this on their product page and was told that's entirely normal and their policy is that customers cover costs of returns to Denmark. First time I've bought something from Europe that I can't use once it arrived, so not that normal really.
Poor experience. Now have a light I can't plug in without cutting the moulded plug off, or using a permanent adapter. That, or a UPS bill to send something they can't be bothered to describe properly back across the sea.
Polite customer service but hardly makes up for the fact. Won't be returning to AndLight and suggest UK customers stick to stores with a little more empathy for our plug sockets.
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Edit (10/05/19), pasted email thread so readers have full context of AndLight's reply to this review. I didn't chop the plug off, so I'm not sure what the return part is about.
On 10 May 2019, at 15:11, Andlight.com wrote:
Dear Christopher,
I am very sorry that this is the way you see our way of assisting you.
We have tried to accommodate your concern of costs as due to return.
We hope that you will be happy about your new lamp, but I must point out, that any change of the lamp and design withdraws the opportunity for claim and return.
We wish you a pleasant weekend.
On 10 May 2019, at 15:06, Christopher wrote:
That’s not entirely the case, you were given an opportunity to find a fit solution to my case from my first email, customers shouldn’t have to negotiate for service. You chose to link me to your standard return policy and tell me it was normal to not inform people of a crucial detail.
My rating was fully considered, I believe I’ve had an unacceptable experience, you sent me something I couldn’t use and told me it was ok, it’s not. My rating won’t change now you’ve taken a moment to realise your policy and original stance was frankly rubbish, potential customers (from the UK in particular) should be aware before doing business with you.
It should’ve been your immediate reply to offer a return label, as not describing the product was entirely within your control and responsibility as a business. Failing a return, offering an adapter would’ve also been fine.
I’ve since purchased a fixed adapter and won’t be returning the product. By all means process a refund of £4.79 should you feel a need to cover the cost.
On 10 May 2019, at 11:54, Andlight.com wrote:
Dear Christopher,
We fully understand your frustration when you have ordered a product that wasn't as expected.
I see that you have already placed a review on Truspilot, despite we didn't have the possibility or time to find a fit solution for your case.
However we still wish to close this case best way possible.
I have attached a return label for your order. This way you won't have any cost due to the return.
We kindly ask you to pack the lamp as when you received it, without damaging the packaging.
Of course we also wish you to have a second thought of your review, as we think it is a bit harsh to review us as an "Bad – unacceptable experience, unreasonable and rude conduct.", as this were never our intention.
As soon as we have received your return, we will make the refund of your order.
10 May 2019
Unprompted review
Reply from AndLight
Dear Cristopher,
We always appreciate constructive criticism – that’s the way we better ourselves, so thank you for your review.
Unfortunately the ordered product wasn't as you expected.
The JWDA lamp from the danish designbrand MENU is born with the EU plug.
It is correct that there is stated no place whether if the plug is a UK og EU plug.
We have not been confronted with this matter before and will have this in mind for our UK market.
You have ordered the product at our AndLight.com site, which is targeting several countries in the world. You will expect an UK targeted product by purchasing by co.uk sites.
If you have any questions regarding our products you are more than welcome to contact us by phone or Email.
This is our reply to your concerned Email:
"On 10 May 2019, at 11:54, Andlight.com <info@andlight.com> wrote:
Dear Christopher,
We fully understand your frustration when you have ordered a product that wasn't as expected.
I see that you have already placed a review on Truspilot, despite we didn't have the possibility or time to find a fit solution for your case.
However we still wish to close this case best way possible.
I have attached a return label for your order. This way you won't have any cost due to the return.
We kindly ask you to pack the lamp as when you received it, without damaging the packaging.
Of course we also wish you to have a second thought of your review, as we think it is a bit harsh to review us as an "Bad – unacceptable experience, unreasonable and rude conduct.", as this were never our intention.
As soon as we have received your return, we will make the refund of your order."
You have chosen to give us 1 star based on the scale below.
1 star: Bad – unacceptable experience, unreasonable and rude conduct. (Your review)
2 stars: Poor – an inadequate experience with a lot of friction.
3 stars: Average – acceptable experience but with some friction.
4 stars: Great – decent treatment and very little friction.
5 stars: Excellent – no reservations, I would recommend this company to anyone.
We are very sorry that the matter has come to this. We only have in our best interest to assist you the best way possible.
We were trying to find a solution for the situation and attached you a return label, so you could return the order without any costs. This is one of the concerns you expressed in your email.
Best regards,
Team AndLight
Great original product
Great original product, shipped to UK with no issues....thanks!
31 March 2019
Unprompted review
Great assortment, prices and fast delivery.
Great assortment, good prices and fast delivery.
17 March 2019
Unprompted review
Very poor client service
I ordered 3 lamps on the 27 th of November and I still haven't recieved them.
The customer service is unacceptable because the company does not give the information it should on time. They cannot answer a simple question as to when the date of the shipping is due. After a week they gave me information that some lamps are not in stock.
Can you believe that? I would suggest to order in another shop that handles the shipping on time and doesn't decieve their clients.
I have e-mails to confirm this if anyone is intetested.
11 December 2018
Unprompted review
Reply from AndLight
Dear Anna,
We always appreciate constructive criticism – that’s the way we better ourselves, so thank you for your review.
You placed the order the 26th of November late evening.
At that time we unfortunately did not have all lamps in stock.
The lamp we did not have in stock had an expected delivery of 8-11 days. This is the estimated lead time given by the manufacturer themselves.
We strive to deliver our costumers' new beautiful lamps as fast as possible, but we are of course dependant of our suppliers.
The 29th of November you were informed that not all your ordered lamps were in stock.
The 12th of December we shipped your order.
This is a total of 12 workdays from when you placed the order.
We are sorry if you got the impression that all lamps were in stock when you placed the order. As always, we did our very best to get the last lamp in stock, as fast as possible.
You have chosen to give us 1 star based on the scale below.
1 star: Bad – unacceptable experience, unreasonable and rude conduct. (Your review)
2 stars: Poor – an inadequate experience with a lot of friction.
3 stars: Average – acceptable experience but with some friction.
4 stars: Great – decent treatment and very little friction.
5 stars: Excellent – no reservations, I would recommend this company to anyone.
We have processed your order and inquiries as soon as possible and would like to ask you to elaborate your review with the following scale in mind so that we can learn from any errors.
Best regards,
Team AndLight
Competitive prices and extremely fast…
Competitive prices and extremely fast delivery!
26 September 2018
Unprompted review
Reply from AndLight
Dear Annika Engdell,
We always appreciate constructive criticism – that’s the way we better ourselves, so thank you for your review.
However, we have to admit that we are a little bit perplexed by the rather harsh judgment.
You have chosen to give us 1 star based on the scale below.
1 star: Bad – unacceptable experience, unreasonable and rude conduct. (Your review)
2 stars: Poor – an inadequate experience with a lot of friction.
3 stars: Average – acceptable experience but with some friction.
4 stars: Great – decent treatment and very little friction.
5 stars: Excellent – no reservations, I would recommend this company to anyone.
Offhand, your order process looks like this;
Saturday 17th of February at 13.36, you placed your order with expected shipment within 1-3 days.
Tuesday, February 20 at 12:23, you send us an email about delivery, which we answer the same day at 13:28. At 13:41 on the same day, your order was shipped from our warehouse and delivered by the UPS the day after on 21 February at 14:04.
Tuesday, February 27, we erroneously send you an invoice; A mishap that we are still deeply sorry for. My colleague promptly responds to your email about this and tells you to just ignore it.
We have processed your order and inquiries as soon as possible and would like to ask you to elaborate your review with the following scale in mind so that we can learn from any errors.
We hope you will take the time to elaborate your review.
Best regards,
AndLight
God service!
4 March 2018
Unprompted review
Better prices for lamps can be found …
Better prices for lamps can be found compared to the market. Fast delivery.
12 February 2018
Unprompted review
Do not live up to expectations
More expensive than Swedish suppliers. Price level would be ok if the service was top. Service was very good in the sales situation. For me service and customer approach must be excellent even if things go wrong....and that is not my experience.
17 January 2018
Unprompted review
Reply from AndLight
Hi Camilla.
Thank you for your honest review – even though it’s been a while since you shared it.
We’re sorry to hear that you had a negative experience back then with out service, and I hope we would serve you better today.
Wishing you all the best.
Kind regards,
Malou // AndLight
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