Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a little trouble placing the order on line due to the page freezing while I was trying to pay. My mind was quickly set at ease, once I had spoken to the store via a phone call. I was assured... See more
Bought a Sire x6 (really nice guitar for the money) there was a problem when I came to restring the guitar where the nut was cut too deep. This was in no way apparent from a qc perspective until the g... See more
Very helpful, great advice, amazing selection of guitars. This is the best guitar shop in the UK. I live 4 hours away so its always a planned trip and I'm never disappointed. Many thanks to the amazi... See more
Company details
Written by the company
For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk
Great Offers On Guitars, Synths & More
4.8
Excellent
3K reviews
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Excellent service
I've purchased a number of items from Anderton's now and the service has been excellent. When there have been issues (rare) they have responded to my queries and resolved them swiftly.
I'll be back for more gear!
24 July 2026
Fantastic communication
Fantastic communication, speedy delivery, very securely packaged and the guitar plays like a dream.
Couldn't be happier!
27 July 2026
Great value and service.
Great value price. Fast and well advised posting & delivery.
And a very good customer service response team. Nice job well done.
26 July 2026
Excellent service
Excellent service, friendly advice from knowledgable assistants who go the extra mile.
26 July 2026
Always a great experience at Andertons
Always a great experience at Andertons. The staff are always very welcoming and professional but approachable and down to earth.
10 July 2026
Fast and easy order
Product was simple to order and pay for online. Delivery was next day and whole process was quick simple and trouble free. Would use Andertons again
26 July 2026
No nonsense, efficient service
No nonsense, dependable service. Goods are often in stock - they're well packaged and dispatched promptly. Also, there's none of the delays inherent when ordering goods from suppliers in mainland Europe.
Andertons are one of my 'go to' trusted suppliers.
7 July 2026
Andersons have a good selection
Andersons have a good selection of reasonably priced products with a straight forward ordering process and fast delivery. Will be buying from them again.
26 July 2026
Good honest company.
When Lee says what Lee says, it's the truth. There is no BS like other companies I have dealt with. Really happy with the gear I have bought from them.
25 July 2026
Great service
Great service. Ordered online on their site. Guitar arrived quickly with no issue, well packaged. Would reccomend
12 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My order wasn't complete when it…
My order wasn't complete when it arrived and they refused to accept responsibility
25 July 2026
Reply from Andertons Music Co.
Hi there,
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I appreciate you bringing this to our attention.
I have contacted you directly to discuss this in more detail and to offer a resolution. I hope this goes some way towards putting things right and restoring your confidence in Andertons Music.
Kind regards,
Matt Beesley
Customer Service Manager
I only intended to test drive a new…
I only intended to test drive a new guitar, and came out with something that I can't stop playing. Great help, can't recommend more highly, thanks guys.
25 July 2026
Great service as always
25 July 2026
Fabulous friendly and knowledgeable…
Fabulous friendly and knowledgeable staff, no pressure and a relaxed environment. Would highly recommend and wouldn't go anywhere else
18 July 2026
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