Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
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I used to work for the old Hanover housing Association before Covid so when I needed the place to live in in my old age, I looked to Anchor Hanover and found a place in Chippenham where i have now l... See more
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I was informed on a Wednesday that a 1 bed flat had become available. I phoned that day to make an appointment to view and had the viewing the following day. I asked if i could mull it over at the wee... See more
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Do not live at Wesley court the noise constantly banging of bin room doors flat doors anchor do not care now they want tenants to pay extra weekly to pay the new scheme manager extra wages..Anchor is... See more
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Company details
- Retirement Home
- Housing Association
- Non-Profit Organization
- Retirement Community
- Retirement Scheme Provider
- Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
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We are highly impressed and…
We are highly impressed and appreciative of the new manager Lee, he has been empathetic, he communicates well, we feel heard and listened to. He is a dedicated manager that gets things done. He won't say something and not see it through. He is the best manager we have. He has made a massive impact on each of us. He is transparent, supportive, motivational and he gives us hope that he will reach each outcome that he is working towards achieving.
1 March 2026
Unprompted review
Reply from Anchor
Dear Sonia Walker,
Thank you for such a thoughtful and uplifting review. We’re really pleased to hear how positively Lee has supported you and the impact his empathy, clear communication and follow‑through have had. Feeling heard, supported and hopeful truly matters, and it’s great to know this has been your experience.
We wish you continued happiness in your home!
I live at Runnymede court Bolton since…
I live at Runnymede court Bolton since Lee has joined Achor team there is a great difference to the place he is a very good manager he listens and takes action has got on top of a lot issues we was having his made a big difference
28 May 2026
Unprompted review
Reply from Anchor
Dear Alisha Anwar,
Thank you for sharing your experience at Runnymede Court, Bolton. We’re really pleased to hear the positive difference Lee has made since joining the Anchor team — listening, taking action and addressing long‑standing issues can make such a meaningful impact. It’s great to know his approach has improved things for you and the community.
We wish you continued happiness in your home!
Runnymede Court
The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems with site and is making great headway. It's overall presentation is so much better now and he has tackled many issues on behalf of the residents in order to make life much more pleasant and safe. There are going problems that he has well in hand and Anchor should be very pleased to have this guy working for them.
28 May 2026
Unprompted review
Reply from Anchor
Dear Mr Bullock,
Thank you for sharing such a positive review of Runnymede Court. We’re delighted to hear how much of a difference Lee has made since joining the team — from tackling long‑standing issues to improving the overall presentation, safety and day‑to‑day experience for residents. It’s great to know his commitment and proactive approach are being felt across the community.
We wish you continued happiness in your home!
Friendly staff at Charles Bennet Court
Such lovely friendly staff at Charles Bennet Court.
So helpful too.
Answered all my questions patiently making the move into my new flat go smoothly.
27 May 2026
Unprompted review
Reply from Anchor
Dear Francesca,
Thank you for your lovely feedback. We’re so pleased to hear the team at Charles Bennet Court were friendly, helpful and took the time to answer your questions, helping your move into your new flat go smoothly.
We wish you lots of happiness in your new home!
My mum recently passed away
My mum recently passed away. She lived at Runnymede Court in Bolton. I had to make sure her flat was cleared. Lee the housing officer helped out a great deal. Which made things a little easier for me at such an upsetting and stressful time. Which I am very grateful for.
26 May 2026
Unprompted review
Reply from Anchor
Dear Michelle,
We’re very sorry for your loss. Thank you for sharing this with us. We’re glad Lee was able to support you and help make things a little easier during such a difficult and stressful time — your kind words will mean a great deal to him and the team.
Lovely
Property lovely and staff amazing when showing around .
Only draw back is the communal cleaning isnt very good .
28 April 2026
Reply from Anchor
Thank you for your feedback. We’re really pleased to hear you found the property lovely and that the team were so helpful during your viewing. We’re sorry to hear about your concerns with the communal cleaning - please do raise this with your Location Manager. We wish you continued happiness in your home!
A good move
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one.
The offer came at a bad time in my personal & family life, but Penny & Jen couldn’t have been more understanding. Penny helped me with all the formalities & after giving 2 months notice to my previous landlord, here I am.
My apartment is beautiful & 4 weeks after moving in, I’m happy & it’s beginning to feel like home.
27 May 2026
Unprompted review
Reply from Anchor
Thank you for your lovely review. We’re really pleased to hear how supportive Penny and Jen were during a challenging time, and that they helped make the move as smooth as possible. It’s wonderful to know you’re enjoying your new apartment and that it’s already beginning to feel like home. We wish you lots of happiness in your new home!
my mum is a resident of anchor homes…
my mum is a resident of anchor homes moortown saxon court her flat is absolutley black with damp and the bay window leeks amongst several other issues including an absolute obscene amount of rent charged for a grotty 1970s flat {pictures to follow } nothing like the website !!!
1 January 2026
Unprompted review
Reply from Anchor
Thank you for your comment. We’re sorry to hear about the concerns you’ve raised, which we take very seriously. The Area Manager will be in touch with residents at the location to investigate this further. We are keen to learn more about your experience. Please get in touch with Customer Relations at customer.relations@anchor.org.uk or on 0345 602 5516 to discuss the matter further.
Mostly all is ok.
Mostly all is ok.
Unfortunately the shower has a leak and I am unable to move in.
This is disappointing as I am paying rent unnecessarily since the middle of April.
A new shower has been promised and hopefully will arrive shortly.
26 May 2026
Reply from Anchor
Hi Susan, we’re sorry to hear about the issues with the shower and understand how disappointing this must be, especially with the delay to your move‑in. Concerns about repairs and charges are taken seriously, and we’d like this looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you.
Joke company
Please don't be fooled by the photos of hanover gardens, I lived there for 5 years, and the worst 5 years of my life, I lived in one of there properties for 5 years, and with dampness. The estate manager is a joke, has she sits in her office for 4 hours a day, and does not want to know about her tenants. If you are thinking of moving here, I would think twice, there are better properties out there
25 May 2026
Unprompted review
Reply from Anchor
Hi Mr Adams,
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d like to make sure this is looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you. We've also asked for further details in the meantime in case we can chase up any existing complaints you have with the team.
Aled at Reynolds Court was amazing from…
Aled at Reynolds Court was amazing from start to finish of our process. We really appreciate everything he has done - hopefully he will get recognised for this review. Thanks again Aled! :)
4 May 2026
Reply from Anchor
Thank you, Kelly, for your lovely review. We’re really pleased to hear Aled at Reynolds Court supported you so well from start to finish, and we’ll be sure to pass on your kind words. We wish you lots of happiness in your home!
Our renting with Anchor
Our experience had been very positive. We put our names down and were surprised when after a short time we had the option to view and then take the flat . The flat is situated in a quiet corner and everyone we have met in our short time here has been wonderful from the window cleaner to the gardeners . Our manager Matt has helped us through the process and is always on call for help or information. We are delighted
1 April 2026
Reply from Anchor
Hi Amanda, thank you for your lovely review. We’re delighted to hear how positive your experience has been and that you’re enjoying your new home and the friendly community around you. It’s great to know Matt has been so helpful and supportive throughout the process. We wish you lots of happiness in your home!
Happy Living
Following our move to an Anchor property we have felt very welcome, lovely peaceful location, always help if needed. Our Location Manager Emily has been very helpful and caring. Telephone staff always polite. Definitely feels like home.
23 May 2026
Reply from Anchor
Hi Peter, thank you for your lovely review. We’re really pleased to hear you’ve felt so welcome in your new home and are enjoying the peaceful location. It’s great to know Emily has been helpful and caring, and that our telephone team have been polite and supportive. We’re delighted it already feels like home, and we wish you continued happiness in your home!
The staff are so friendly and helpful…
The staff are so friendly and helpful at the St Christophers House
22 May 2026
Reply from Anchor
Hi Lisa, thank you for your lovely feedback. We’re really pleased to hear you’ve found the staff at St Christopher’s House so friendly and helpful. We wish you continued happiness in your home!
Moving into Hanover Court Liphook
The help and advice from the Estate Manager was efficient, professional and helpful at all times.
The long delay due to contractors issues in getting the unit ready fit for occupation was frustrating and at times seemed never ending.
On eventually taking occupation there still remained minor issues that needed resolving, with all but one item, replacement of a cracked bathroom sink, still needing to happen.
16 May 2026
Reply from Anchor
Hi Mervyn, thank you for your feedback. We’re really pleased to hear the Location Manager provided efficient, professional support during your move. We’re sorry for the frustration caused by the delays and the remaining issue with the bathroom sink, and we appreciate your patience. If you’d like this looked into further, our Customer Relations team can be contacted on 0345 602 5516 or by email at customer.relations@anchor.org.uk. We wish you continued happiness in your home.
Nice people working hard,
The main feature of the Anchor House was the welcome given by both the residents and Staff when I arrived. There have been one or two problems, which can take a longer time than you would expect to be put right. I think the new management team are working hard to make these things things better.
1 May 2026
Reply from Anchor
Hi John, thank you for your feedback. We’re really pleased to hear you felt so welcome from both residents and staff when you arrived. We also appreciate your patience where things have taken longer than expected, and it’s good to hear you feel the new management team are working hard to make improvements. We wish you continued happiness in your home!
I have a very positive experience with…
I have a very positive experience with anchor they are very respectful and very pleasant, the place i now live in with anchor i have very nice neighbours and the manager is a lovely pleasant lady and has made my move an easy and pleasant experience
22 May 2026
Reply from Anchor
Hi Lynn, thank you for your lovely review. We’re really pleased to hear you’ve had such a positive experience with Anchor, that you’re enjoying your new home and neighbours, and that the manager helped make your move easy and pleasant. We wish you continued happiness in your home!
A great service
22 May 2026
Reply from Anchor
Hi Anthony, thank you for your feedback. We’re really pleased to hear you’re happy with the service. We wish you continued happiness in your home!
Natalie was very efficient and friendly
22 May 2026
Reply from Anchor
Hi Miss Sheridan, thank you for your feedback. We’re really pleased to hear Natalie was efficient and friendly. We wish you continued happiness in your home!
Great manageress
Great manageress
Always happy to help.very pleasant.great location. Good move
22 May 2026
Reply from Anchor
Hi Joanne, thank you for your lovely review. We’re really pleased to hear you’ve had such a positive experience, that the manager has been so helpful and pleasant, and that you’re enjoying the great location. We wish you lots of happiness in your home!
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