The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Runnymede Court, 26th July 2026 From the very first day of meeting the manager I felt very comfortable and welcome which is the reason I felt at ease in getting all the information of Runnymede C... See more
Company replied
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one. The offer came at a bad time in my personal & family life, but Penny & Jen... See more
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We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start. We’d like to extend our heartfelt thanks to Luca, our housing manager, who went a... See more
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Company details
- Retirement Home
- Housing Association
- Non-Profit Organization
- Retirement Community
- Retirement Scheme Provider
- Aged Care
Written by the company
We're England's largest not-for-profit provider of housing and care for over 55s. Helping people enjoy later life is our passion. It has been for more than 60 years. And today, we offer an impressive choice of housing for sale and rent, shared ownership properties, care homes and services at almost 1,700 locations across England.
Contact info
2 Godwin Street, BD1 2ST, Bradford, United Kingdom
- 0800 731 2020
- customer.relations@anchor.org.uk
- www.anchor.org.uk
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repairs done on time to a high…
Repairs done on time to a high standard. Helpful and pleasant staff
22 June 2026
Reply from Anchor
Dear BD,
Thank you for your review. We're pleased to hear that the repairs were completed on time and to a high standard, and that you found our staff helpful and pleasant.
We wish you continued happiness in your home!
Reply from Anchor
Dear Peter,
Thank you for your review. We're pleased to hear that your flat was freshly painted when you moved in and that you've found your neighbours to be friendly and welcoming.
We wish you lots of happiness in your new home!
Me and my husband lived in a anchor…
Me and my husband lived in a anchor flat in Brighton and it was the best 3 years we left due to family commitments but are on the list again as I miss the community feel and security
28 July 2026
Unprompted review
Reply from Anchor
Dear Susan,
Thank you for sharing your experience. We're delighted to hear that you and your husband enjoyed living in your Anchor home in Brighton for three years and that the sense of community and security meant so much to you. It's wonderful to know that those positive memories have stayed with you, and we hope you're successful in finding another Anchor home in the future.
We wish you lots of happiness in your home!
Anchor
The site in which I live is run very poorly, the cleaning leaves a little to be desired. The Manager is never here and has her favorites this has split the community into two.
I would not recommend Anchor at all.
27 July 2026
Unprompted review
Reply from Anchor
Dear Brian,
Thank you for your feedback. We're sorry to hear about your experience and your concerns regarding the cleanliness of the site, management presence, and the impact this has had on the community.
We’d encourage you to contact our Customer Relations team on 0345 602 5516 or by email at customer.relations@anchor.org.uk so they can discuss your concerns further with you.
The help and guidance from Lauren and…
The help and guidance from Lauren and Sam were exceptional
17 June 2026
Reply from Anchor
Dear Yvonne,
Thank you for your review. We're delighted to hear that the help and guidance from Lauren and Sam were exceptional and made a positive difference to your experience.
We wish you lots of happiness in your new home!
Overall moving in etc without a hitch
15 June 2026
Reply from Anchor
Dear Roger,
Thank you for your review. We're delighted to hear that your move-in went smoothly and everything was completed without a hitch.
We wish you lots of happiness in your new home!
Paul Morrison from be wise was so…
Paul Morrison from be wise was so helpful and understanding of my circumstances .
9 June 2026
Reply from Anchor
Dear Paul,
Thank you for your lovely review. We're delighted to hear that Paul Morrison from Be Wise was so helpful and understanding of your circumstances. It's great to know you felt supported throughout your experience.
We wish you lots of happiness in your home!
It's lovely and quiet living here
It's lovely and quiet living here, nice people very chatty
23 July 2026
Reply from Anchor
Dear Gary,
Thank you for your review. We're delighted to hear that you're enjoying the peaceful atmosphere and friendly community. It's lovely to know that the people around you are welcoming and chatty, helping to make it feel like home.
We wish you continued happiness in your home!
Great manager
The whole bueiness of moving to Hanover court was handled professionally with help whenever required. The manager was so helpful that it made the move easier than anticipated.
1 July 2026
Reply from Anchor
Dear Bill,
Thank you for your review. We're delighted to hear that your move to Hanover Court was handled professionally and that support was available whenever you needed it. It's wonderful to know that the manager's help and guidance made your move easier than you had anticipated.
We wish you lots of happiness in your new home!
Do value much in good communication and get much involved in them
The first day received my telephone correspondence to come and view the house 🏠 was extremely happy and the person was understanding
21 July 2026
Reply from Anchor
Dear Mr R Nsiiro,
Thank you for your review. We're delighted to hear that you were so happy when you received the call to view your new home and that the colleague you spoke with was understanding and supportive throughout the process.
We wish you lots of happiness in your new home
Happy residents
We were very suprised when Leah phoned to offer us a bungalow we did as she suggested supplying letters from our doctors and believe her advice helped.Leah made the move easy for us .The maintenance team are punctual and professional.
13 July 2026
Reply from Anchor
Dear Chris,
Thank you for your review. We're delighted to hear that Leah's advice and support helped you secure a bungalow that meets your needs and made the moving process easier for you both. It's also wonderful to know that the maintenance team have been punctual and professional.
We wish you lots of happiness in your new home!
Great service
Great service, Location and Flat situation smooth transaction facilitated by Carole highly recommended.
30 June 2026
Reply from Anchor
Dear Mark,
Thank you for your review. We're delighted to hear that you had a smooth experience and that Carole was so helpful throughout the process. It's wonderful to know that you're happy with the service, location and your new flat.
We wish you lots of happiness in your new home!
Anchor is very honest and transparent…
Anchor is very honest and transparent in all their dealings from accommodation application to the time they offer you the chance to rent their property and then hand over the keys to their flat. The Manager has respect and compassion towards the tenants and they explain every aspect of the accommodation process to your understanding.
22 July 2026
Reply from Anchor
Dear Swilly,
Thank you for your review. We're delighted to hear that you found the process clear and transparent from your application through to moving into your new home. It's wonderful to know that the manager's respect, compassion and communication helped you feel informed and supported every step of the way.
We wish you lots of happiness in your home!
Reply from Anchor
Dear Sue,
Thank you for your review. We're delighted to hear that you're enjoying your two-bedroom flat and the lovely view from your window. It's wonderful to know that you're happy in your home.
We wish you lots of happiness in your home!
nt anchorage…
Moving into my new apartment anchorage housing association did everything correctly for me, very helpful and very friendly 😊
22 July 2026
Reply from Anchor
Dear Andy,
Thank you for your review. We're delighted to hear that your move into your new apartment went smoothly and that the team were so helpful and friendly throughout the process.
We wish you lots of happiness in your new home! 😊
Home is where the heart is.
From being shown the property and to this day everything was smooth and our manager is such a nice person. Very helpful and kind. The building is excellent clean and well looked after. Privacy if you want it but a lovely community if wanted. Location is amazing couldn’t want for more. Facilities are great everything you need for a happy life.
22 July 2026
Reply from Anchor
Dear Elizabeth,
Thank you for your review. We're delighted to hear that your experience has been so positive from the very beginning and that the move-in process went smoothly. It's wonderful to know that your manager has been helpful and kind, and that you're enjoying the well-maintained building, great facilities, and welcoming community, as well as the fantastic location.
We wish you lots of happiness in your home!
Regarding the recent upload about the…
Regarding the recent upload about the broken lift. The lift at the scheme I live in, is currently out of order and has been for 2 weeks. Waiting for a part!!
We have no more information other than a notice stuck to the lift door "waiting for parts and sorry for the inconvenience".
What part are they waiting for, they don't know? Where is the part being manufactured, this country or other? They don't know. It's possible that this so called part could be purchased from a well known distributor and fitted within days but without access to this information residents are unable to ascertain timescales. We have had no update since last Tuesday.
We have elderly residents with severe mobility issues negotiating 4 flights of stairs to use the laundry facilities and to keep appointments. An accident waiting to happen.
I understand that facilities do break down and given the use and age of our lift it is inevitable that this is going to happen from time to time. However, I do believe we should be afforded the right to information requested!!?
Currently awaiting further information!
"The vast majority of replacement and maintenance lift parts are sourced through dedicated UK based components distributors, which either pull from domestic stock or import from global manufacturers".
22 July 2026
Unprompted review
I am totally alone and I am Non verbal…
I am totally alone and I am Non verbal so the transition into Kemplah house sould have been so much harder for me. I have been able to approach staff for any assistance I have needed or direction they hqve been great. My facility manager Helen has made me feel comfortable and reassured that there is always a point of contact if need and in place in case of emergency.. Than you all so much as this is what I needed to aid in my recovery.
Thank you
Joseph.
10 June 2026
Reply from Anchor
Dear Joseph,
Thank you for your review. We're delighted to hear that your move to Kemplah House has been a positive experience, especially during your recovery. It's wonderful to know that the staff have been so supportive and that Helen has helped you feel comfortable, reassured and confident that support is always available when needed.
We wish you continued happiness in your home!
Lovely manageress
Lovely manageress. Made me feel at ease. Although accommodation is small it is enough for me to manage.
22 July 2026
Reply from Anchor
Dear Wendy,
Thank you for your review. We're delighted to hear that the manager made you feel at ease and helped you settle in comfortably. It's also lovely to know that your home suits your needs and allows you to manage independently.
We wish you lots of happiness in your home!
They made my move easy
They made my move easy, ad i had just lost my husband and needed to move near my children
18 July 2026
Reply from Anchor
Dear Gillian,
Thank you for your review. We're so pleased to hear that the move was made easier during what must have been a very difficult time following the loss of your husband. It's wonderful to know that living closer to your children has helped you settle into your new home and feel supported.
We wish you lots of happiness in your new home!
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