I was a bit unsure at first, but Salman was clear and professional throughout. He explained everything in a straightforward way, which made things easier to understand. I appreciated his polite and co... See more
Company replied
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See what reviewers are saying
Sales at Ancaster are great. Shame about their after sales service. My car broke down (2025 plate) HEV system, power reduced. It seems there are many people experiencing this problem with the Juke.... See more
Company replied
I ended up with a car that suits my family perfectly. The test drive was useful, and all my questions were answered clearly. Martin was calm and professional throughout, making the process feel straig... See more
Company replied
The Staff at Ancaster are so friendly, professional, capable and situations go smoothly as the staff care. This is such a breath of fresh air on many levels and I appreciate the time and thought you... See more
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Company details
Written by the company
Welcome to Ancaster Your trusted car dealer for 75 years. Discover the best car buying experience in South London, West London, Surrey & Kent At Ancaster, we take pride in being one of the largest and most reputable car dealerships in the region. With 14 sales locations and a trade parts warehouse, we represent seven leading brands, including Nissan, Hyundai, MG, Renault, Dacia, Genesis & Škoda. A legacy of quality and value Since our establishment in 1949, we have been committed to delivering exceptional service and providing top-quality vehicles to our valued customers. With 75 years of experience serving the local community, you can trust us to meet your automotive needs with utmost professionalism.
Contact info
43-45 High Street, Eltham, SE9 1DH, London, United Kingdom
- 2083316900
4.3
Excellent
52 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The best customer service I've ever experienced
From my first phone call to collecting my car, I had the best customer service I've ever experienced. Nothing was too much trouble and I was extremely happy driving my lovely Nissan away. Big shout out to Salman, he is an asset to Ancaster Nissan.
26 August 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Jacqui, thank you for your fantastic review and five star rating. We are delighted to hear you had such a positive experience at Ancaster Nissan Eltham. We will be sure to pass on your kind words to Salman. Best regards, Ancaster Nissan Eltham.
Martin Rozario-“He was really helpful…
Martin Rozario-“He was really helpful and friendly when explaining all the procedures and features in the vehicle which was really great”.
Thank you!!
14 August 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Yadav, thank you for your fantastic five star review. We are thrilled to hear that Martin provided helpful and friendly service while explaining the vehicle's procedures and features. We will be sure to pass along your kind words to him. Best regards, Ancaster Nissan Eltham.
Great service
Easy to pick a new car with the help of James. Great service and made the whole process easy. Have chosen Ancaster twice now and would use again. Top service!
1 August 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi, thank you for your fantastic review and five star rating. We are delighted to hear that James provided such a great service and made the process of choosing your new car so easy. It is wonderful to know you have chosen Ancaster Nissan Eltham twice and we look forward to assisting you again in the future. Best regards, Ancaster Nissan Eltham.
Martin at Nissan Eltham made my…
Martin at Nissan Eltham made my experience a very happy one… He kept me informed of every little step and customer service was exceptional….
I would definitely recommend couldn’t fault…
21 July 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Alexis, thank you for your wonderful review. We are thrilled to hear that Martin provided exceptional customer service and kept you well informed throughout your experience at Ancaster Nissan Eltham. Your recommendation means a lot to us and we look forward to seeing you again in the future.
Such lovely people with a wealth of…
Such lovely people with a wealth of experience. It’s a really excellent service. Thoroughly recommend.
8 July 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Sarah, thank you for your lovely review. We are delighted to hear that you received such excellent service whilst visiting our dealership. We really do appreciate your recommendation. Best regards, Ancaster Nissan Eltham.
Good service
A first class customer experience from start to finish John and Michael very helpful even when the new mats were not in the car Michael said he would get them delivered rather than me going back customer service the way it should be.
27 June 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi, thank you for your fantastic review. We are thrilled to hear you had a first class experience at Ancaster Nissan Eltham. It is great to know that John and Michael provided such helpful service. We look forward to assisting you again in the future.
Excellent service from start to finish
Excellent service from start to finish. Martin at eltham was extremely informative and helpful.
7 May 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Karen, thank you for the high star review. We really do appreciate your kind comments about Martin and I will be sure to feed these back to him. Ancaster Nissan Eltham
Nissan helped me so well from the start…
Nissan helped me so well from the start of selling my previous car to getting a new car. They responded to calls and emails quickly and gave me support and honest advice. Adam at Eltham went above and beyond to help me choose a car, I had an injury at the time so he actually delivered goods to my home when I could not drive! I cannot fault the service they provided. Thank you also to Richard for all your advice, without it I would not have had such an easy journey to my new car.
8 April 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Deborah, thank you for taking the time to write such a detailed and great review. We appreciate all of your kind comments about the great service you received from our dealership, especially from Adam and Richard. It sounds as though they made your car buying journey smooth and stress free. We hope you enjoy your new vehicle. Ancaster Nissan Eltham
Professional and friendly service
Professional and friendly service. Desmond ensured everything went through smoothly
29 March 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Clive, thank you for the high star review. I will be sure to feed back your lovely comments to Desmond. We hope to see you again soon. Ancaster Nissan Eltham
Very good customer service given by…
Very good customer service given by Martin. He helped us to purchase our first brand new Nissan Xtrail. His amazing
Skills and explanation will make you want to buy more so next time you are there look for Martin.
4 April 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Benjamin, thank you for the positive review. We really do appreciate your kind comments about the great customer service from Martin and I will be sure to feed this back to him. We hope you enjoy your new vehicle. Ancaster Nissan Eltham
Good dealership and very good salesman.
The sales rep was Salman. When i decided what car i wanted he made sure that one was available and took me for a test drive, he went through the controls and sat back and left me to it and answered any questions. I waited a few days before going back to order one. He went through all the options to make sure that i got exactly what i wanted. Went to collect my new car today. He made all the paperwork simple and then we sat in the car. He took time to explain what everything does, was happy to pair my phone and show me the infotainment system. The whole experience was pleasurable and would recommend Ancaster.
5 April 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Steve, thank you for taking the time to leave us such a detailed and positive review. We really appreciate all of your kind comments about the great experience you had whilst purchasing your new vehicle from us, especially thanks to Salman. I will be sure to feed this all back to him. We hope you enjoy your new vehicle. Ancaster Nissan Eltham
Brilliant product and service
This will be my 2nd purchase with Ancaster Nissan Eltham and it has been a pleasure. James Bush (sales rep) has been very professional and kept us informed all through the process in 2021 and also now 2025. We would definitely recommend Ancaster Nissan Eltham.
29 March 2025
Unprompted review
Reply from Ancaster Group - Nissan Eltham
Hi Michael, thank you for the positive review. I will be sure to pass on your kind comments to James and it is great to hear how helpful and professional he has been. Ancaster Nissan Eltham
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