AM Home Delivery & Trucking Co Reviews 

Worst delivery company on the planet. Use anyone but this company and save yourself the nightmare.

For a company that delivers large home items like appliances and couches, they have woefully disorganized and inadequate operating practices and make it impossible to understand when or if your item will be delivered. My order has been “tentatively” scheduled for delivery and not actually been delivered FOUR times. Every time I try to call to get more information, I’ve been told there’s no way to confirm or select a delivery date and that if they decide to put me on the schedule, I’ll hear something the day before. This is no way to operate. I ordered a fridge. You can’t give people one day notice before delivery for something like that. When I’ve asked to speak to a manager, I’m told there’s no one I can talk to.

On another occasion when I had a couch delivered, they left their packing materials and garbage all over my lawn. They should be ashamed.

Horrible and took nine weeks and still has not been delivered when they promised four weeks. This is the most garbage delivery service that there ever was and I don’t know how they’re still open. They are absolutely garbage.

WORST DELIVERY SERVICE! I’d give 0 stars if I could. My original delivery date was Dec 18. It got rescheduled to today Dec 24.
And they couldn’t bring my boxes to my actual door. Lazy mfers
Don’t expect your item to be delivered on time OR at your actual door!

Having read so many negative reviews, I was extremely concerned that our order wouldn’t arrive on time or in tact. Yes this companies tracking feature is atrocious, it is still currently showing my order is still in Dallas. It’s not.
On the day of delivery, I received text messages from the delivery guys letting me know where they were and when they would arrive. They were extremely polite and professional, I as a delivery driver looked in the back of their truck, everything was secured correctly and as they moved other people’s orders around they did it with care.
Off loading my order they took their time, unpacked it and place it in my house, again taking their time and ensuring zero damage. They then allowed me ample time to inspect my goods for any defects without hurrying me, and once all was good and signed for went on their way with a coffee of course and a smile on their faces.
Overall a fantastic experience.

I am generally a balanced reviewer, and often include the good with the bad. In this case, I am ashamed for AM Home Delivery.
After tipping the Delivery Team (MARVIN (EMJR) & ANGEL DIAZ (EMJR)) $100/each in hopes of encouraging professionalism & decency, they DESTROYED the carpet and drywall damage, in my 2,000sqft brand new home and executive rental. Without regard for the walls also severely damaged the drywall in the house. When filing a complaint about the experience, was asked to 1. go to a notary and pay to notarize a letter. 2. Obtain 4 bids for the work to fix the issues. This alone takes weeks and 4 meetings with contractors and all BEFORE fixing the carpet and drywall. While occupied with tenants. 3. Submit the notarized document, photos, bids and wait to hear if they tool will be sending a contractor out to bid. All this to "possibly" have a resolution... for an issue caused by this company. I no longer even care about the $1,500 I have to spend to fix it all... I am more disgusted with the principle. I'd normally offer photos but it doesn't appear possible.

This is my second go around with this company since it's who AJ Madison uses, the first item my range I ended up being refunded by AJ Madison after waiting over a month to receive a range I never received. This time it's a microwave that AM Delivery has had since 12/4/25, still no delivery date available (Im only 40 miles away from them), I have offered to go pick up my item myself, but evidently that's not allowed, asked to speak with supervisor but evidently they don't have them either. This company is a freaking joke. And it looks like AJ Madison is fixing to get their microwave back. 🥵🥵

The delivery man is EXTREMELY bad, he refused to enter our apartment, just because there is three steps above the ground. Literately three steps.

Very disappointed in the service. They called to schedule a delivery and come to find out my delivery has been changed no communication or nothing. Wouldn’t recommend. There’s no supervisor or manager to speak with.

Absolutely professional and white glove service, they came in removed the old unit installed the new unit in perfect shape. These guys were good.

Horrible unprofessional company. Rude (and creepy) delivery staff. I payed for white glove delivery and they didn't even bother to discar the giant box the couch came in, even though when I purchased the website said that would be handled. The second time I've used them and the first they didn't even finish unwrapping. They are LAZY and full of excuses.

I had one order that got split into two, as two of the appliances weren't in stock yet. The first order got to the terminal and sat there for two weeks, until the second order arrived at the terminal. Instead of delivery all in one at this point, my orders were delivered one week apart. When submitting the order, they state "haul away"-referring to AJ Madison-this was not explained that this includes uninstalling the old appliance AND hauling away the old one. When they went to come install the dishwasher, it was not unhooked. I only paid for the installation-why wouldn't this be part of the cost? The guy to install the microwave had no idea how to do it and ended up cancelling that installation and my husband did it himself. The refrigerator was hooked up to the old waterline, after I paid for a brand-new water hose and the installation it still wasn't done correctly. I am sorry, I could have done that and not paid the installation fee. Finally, to get these two corrected, (going on a third time of them coming out) I received an email on Tuesday Dec 2, 2025, that it would be installed today Dec 4, 2025, called to get an estimated time, and there is nothing scheduled. Now we have to wait another week before they can come out to do this--if that even holds true. The communication is terrible, as we have called, even with the delivery guys, and no notes were made for updates before the second delivery. I am VERY dissatisfied with this company. The one good thing is the gentleman on our second order were very nice.

Scam!!!
They charge $100 for a proof of insurance. They are obligated to provide the proof of insurance to their clients - it’s their job!! I am in real estate and deal with vendors all day long - i know how this works.
Scheduling is terrible. They don’t give you any options to chose from they just tell you when they are coming and it’s very last minute
Delivery people are very low quality work force.
Stay away from them and any store that uses them (like Coleman Furnitrue)

Awesome delivery drivers. They did a great job. Daniel and Misza

Thanks so much

Janet and Gary

David and John called us and said they were coming in 10 minutes and they were prompt, coming in their Penske truck and within the delivery window. They were efficient and effective, doing the fridge install in 45 minutes. David was clear about what I needed to do when I turned the main water supply back on. He said to turn off the partial water break for the kitchen, but I didn't know how to do that. So, he coached me clearly on what to do when I turned the main water back on. He was also very understandable, repeating himself when necessary like a good teacher - I am a teacher - on how to run the water to clear out the air from the pipes after turning it back on. His instructions on throwing away two batches of ice - 24 hours each - was also helpful. John worked efficiently in the background putting doors back on and cleaning up. David was also personable while working efficiently, as we shared about our lives a little. Bardzo dobje guys! - very good guys! - John will understand that Polish.

Delivered to couch and did significant damage to my home. When I asked them on the day of delivery, how to file a claim the delivery people, and the dispatcher both told me to wait for a call from the claims department. I was told this again a day later when I asked again. I was never called and called several other times only to find out that you have to email the claims department within two days to file a valid claim. The communication and delivery from this company have caused serious damage with no viable process to recover.

Promised a delivery date and time, so I rescheduled my appointments. The day before called and said a driver called off so can't deliver that day. They could not give me a reschedule time yet. So now have to wait until they figure out what they are doing and rescheduled all my appointments again. They seem to think people don't have a life.

I ordered a refrigerator and washer/dryer combo from AJ Madison in NY, to be delivered to Oakland, CA. Delivery was within the expected timeframe, and when I had to reschedule my delivery date, Customer Service was courteous and helpful. There was a four hour window on delivery day. I received a robo call day of delivery alerting me to the truck’s arrival in 45 minutes. They were on time and courteous, and put my items in my garage as requested. I’m very pleased with the service.

This company is a pile of dog crap.

We ordered a tv September 1st from Walmart. Sounds promising…not with AM home delivery involved.

First time they deliver we tell them we aren’t finished with the patio space and they say no problem we will reschedule. They fail to inform us the warehouse is 6 hours away. Two weeks later still nothing, every time we call we get passed to some scrub customer service person who keeps telling us we might be able to deliver next week or maybe the week after that… we ask for a manager, still nothing a week later. Finally about a
Month after first delivery attempt the truck shows up…whoops somehow they forgot to load the tv on the truck 6 hours away that morning….

Absolutely a joke of a company, no idea why wal mart or any other company would use them. Run by clowns clearly…still nothing tv.

I am beyond frustrated with this company! I ordered a beautiful dining room table and only received the chairs.I had to take off from work and wait for it to be delivered. They couldn't figure out where the table was until a couple days later, when they realized it was in their own warehouse.
I called KM furniture to help me push them to deliver it over the weekend so I wouldn't have to take another day off. They completely ignored me and st it up for Tuesday and then cancelled and set it up for Wednesday. I just received a call from them cancelling the delivery after I took off another day from work! Now they don't know when it will be delivered. I called KM again who said they would call the manager of AM home delivery and now I have been ghosted by both companies!!! Still no table and all is paid in full.