Audika Reviews 

22,750
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,943 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and knowledgeable, providing clear explanations and making them feel at ease during thorough tests. Many highlight the exceptional service, noting the personalized approach and the significant improvement in their hearing and overall quality of life thanks to well-adjusted devices. People appreciate the efficient process, from welcoming receptionists to expert audiologists who offer great advice without pressure to buy. However, some people mentioned dissatisfaction with the limited aftercare and repair processes, leading to extended periods without their hearing aids. A few other people also felt that trial opportunities were not always available, or that stock issues and pressure to purchase different models were present.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional, efficient, and friendly... See more

User experience

Customers had positive experiences with user experience, consistently reporting that staff were professional,... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with their hearing aids,... See more

Customer service

Clients share positive opinions on customer service, praising the professional, friendly, and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using hearing aids for 15 years and have tried several high street brands. Cheryl at Amplifon Chester gave me the most thorough hearing test ever, and took the time to explain the results in... See more

Rated 5 out of 5 stars

Ana at Hidden Hearing in Sevenoaks was amazing. So friendly, explained each procedure clearly without complicating anything. The testing was done smoothly and explained throughout. Ana treats you like... See more

Rated 5 out of 5 stars

The safe at Hiden Hearing are so nice and answer any questions you have. Gordon the audiologist is very pleasant and puts you at ease with all the tests he does on your ears if it's the first time, an... See more

Rated 5 out of 5 stars

I visited Hidden Hearing for my free hearing teat. Easy to find very welcoming receptionist offered refreshments. Went to have my hearing test met Lilly who is very friendly and puts you at ease. Ex... See more



Contact info


4.8

Excellent

TrustScore 5 out of 5

23K reviews

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1-star

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4.8

All reviews

(22,750)

4,737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Super experience at Hidden Hearing, Wells

The lady who tested my hearing at Wells health Centre did a superb job and I am looking forward to trying the hearing aids which she has prescribed. Her knowledge was first class she explained why the hearing aids which are attached to you glasses would not work for me. I just hope that the ones she has prescribed fit me well and are not uncomfortable.

A super experience. Thank you

27 June 2026
Rated 3 out of 5 stars

Very personable assessor

Very personable assessor, working under not very good surroundings. Gloomy office and outside noise ftom construction.
Quote way above expectations. Will not be following up. .

26 June 2026
Audika logo

Reply from Audika

Hello

Thank you for taking the time to leave you're review and we are very grateful for the 3 stars

We’re pleased that you found our Hearing Aid Audiologist personable, however we’re sorry to learn that the surroundings and external noise impacted your experience. We will certainly pass this feedback forward to our Day Centre Co-ordinators to review.

We also appreciate your comments regarding the quotation. Our pricing is all-inclusive, reflecting both the devices and the ongoing care and support we provide.

We pride ourselves on our world class aftercare service and believe that this is reflected in the prices we offer. We do also offer payment plans, if this is something you would like to explore please do contact us on the details provided below and we'd be more than happy to discuss this with you.

Kind regards,

Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

The member of staff was very…

The member of staff was very knowledgeable, listened to what I was wanting to convey and asked many questions. I was very impressed and would highly recommend.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable and helpful staff. We always receive great service and support

26 June 2026
Rated 5 out of 5 stars

My experience

Very nice lady who cleared my ear,explained to me what she was going to do,and she was very gentle. Also the receptionist was very lovely too

25 June 2026
Rated 5 out of 5 stars

I’m so happy with the lady that visits…

I’m so happy with the lady that visits me on appointments and that is Chloe, she is so professional as are other ladies I have dealt with, also the office at Lincoln are so helpful as the response time along with service is top drawer.

Mr Earling Dean

26 June 2026
Rated 5 out of 5 stars

It’s all very personal

It’s all very personal, were you are not just another client.
1 criticism, the hearing aids are to expensive. You can get same ones with a longer warranty and same life time cover, for in some case nearly half the price.
If I go for up grade thinking of going somewhere else

18 June 2026
Rated 1 out of 5 stars

very poor

very poor
took non charging hearing aid, no receipt, no paper work, no information, then after chasing told hearing aid would be sitting around in office for 2 weeks due to merger with another company and then could take 2 weeks for it to be mended meaning being without it for 4 weeks. no one tried to sort this out, just told had ot accept as the IT systems wouldn't talk to each other

22 June 2026
Unprompted review
Rated 1 out of 5 stars

I was extremely disappointed as I was…

I was extremely disappointed as I was not given the opportunity to trial for a month or even a week.
I had made this appointment on the assumption I would be able to have a free months trial.
I made the effort of attending my appointment as agreed even though I had ruptured my Achilles tendon a few days earlier.
I was told after my hearing test that a months free trial was not an option and that I could trial for a week.
I picked an hearing aid for trial and was told I would be contacted a few days later. No one contacted me !
I am extremely sad as I would have purchased the hearing aids if they were found to be suitable.

9 June 2026
Unprompted review

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