This place is honestly borderline a scam. I purchased clothing at full price, and at no point during checkout did anyone mention that returns were not allowed for a refund. There was zero transpa... See more
Company replied
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See what reviewers are saying
I just left American Vintage and I am still fuming. They did not mention theirs SUPER STRICT RETURN policy. NO RETURNS!!!...exchange or credit ONLY. I am stuck with $ 250 credit of a store I do... See more
Company replied
UK customers - you must pay for your own returns. You also must print own packing slip. Not competitive vs the ease other companies give on returns. It deserves its rating on here. The reason for the... See more
Company replied
I would like to update my review to reflect how the situation was ultimately handled. I had a difficult experience when trying to return the items back to the company, however, when my parcel returned... See more
Company replied
Company details
Written by the company
Nous sommes American Vintage. Une marque française, née dans le Sud de Marseille en 2005, sous l’impulsion de Michaël Azoulay. Notre vestiaire ? Composé d’essentiels colorés et confortables, pensés pour toute la famille et faits pour durer. We are American Vintage. A French brand born in the south of Marseille Marseille in 2005 driven by Michaël Azoulay. Our wardrobe? Colourful and comfortable essentials designed for the whole family and made to last.
Contact info
83870, Signes, France
- contact@americanvintage-store.com
- www.americanvintage-store.com
1.4
Bad
412 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
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Customer service turned things around
I would like to update my review to reflect how the situation was ultimately handled. I had a difficult experience when trying to return the items back to the company, however, when my parcel returned to me, the customer service team then provided me a return label as a goodwill gesture and then processed refund quickly back to my original payment method. It seems that the company is taking feedback seriously and improving their services. While my experience started poorly, I appreciate the effort made to resolve the issus and the eventual positive outcome.
14 April 2026
Unprompted review
Reply from American Vintage
Hello, thank you for taking the time to update your review and share the latest updates of your experience.
We are very pleased to hear that our team was able to provide you with a quick and effective solution. Customer satisfaction remains at the heart of our priorities, and we always do our best to find solutions when problems happen. Your positive feedback is greatly appreciated, and we sincerely thank you for it.
We remain at your disposal should you need any information.
See you soon,
AMV Team
Avoid at all costs
Avoid at all costs. This has been one of the worst customer service experiences I’ve had with any retailer.
I returned items (Order #W000987438) over a month ago after repeatedly emailing for basic return instructions - none of which were ever answered. The items were delivered back (tracking confirmed), yet American Vintage simply marked the return as “closed” and issued a credit note instead of refunding my card.
Contrary to what their website says, neither “an e-mail confirming receipt of the parcel at AMV's premises”, nor “a second e-mail once the refund has been processed” has been received.
This is completely unacceptable and misleading. American Vintage explicitly offers refunds for online purchases within 14 days of receipt (provided items are unworn, unwashed, and have tags attached) — all of which I complied with. A cash refund was available at the time of purchase and was explicitly requested.
Instead, they have effectively withheld my money without consent.
There has been zero response from customer service throughout this entire process. At this point, this feels less like incompetence and more like deliberate avoidance.
If this is not resolved immediately, I will escalate through my credit card provider.
1 March 2026
Unprompted review
Reply from American Vintage
Hello, thank you for sharing your experience with us. We sincerely apologize for the delay in our response and for the inconvenience caused throughout this situation.
We understand your frustration and regret that your experience did not meet your expectations.
We would like to confirm that your refund has been processed on March 11th and has been issued to your original method of payment, your credit card.
We will be contacting you by email to provide you with all the details regarding your refund and to ensure everything is fully resolved.
Your relationship with American Vintage is meant to reflect pleasure, trust, authenticity, and the highest level of service.
See you soon,
AMV Team
SCAM! Avoid!
This place is honestly borderline a scam.
I purchased clothing at full price, and at no point during checkout did anyone mention that returns were not allowed for a refund. There was zero transparency about the return policy.
Three days later, when I tried to return the items, I was told I could only receive store credit — and even worse, that this credit cannot be used online and must be used in-store. This is extremely misleading and inconvenient.
The store carries a very limited selection. I genuinely tried to use the store credit, but there was barely anything available, and nothing that fit. It essentially traps customers into spending money they cannot realistically use.
On top of that, the staff had a terrible attitude and were completely unhelpful.
Overall, this was a frustrating and disappointing experience. I would strongly advise others to avoid this place.
18 March 2026
Unprompted review
Reply from American Vintage
Hello @Hannah Wang, thank you for your message and for sharing your experience with us. We truly appreciate your feedback.
We are sorry that this experience did not fully meet your expectations.
Every purchase made in one of our stores can be return according to our commercial policy as stated on your receipt and upfront cash register. Different return solutions are offered (exchange or store credit).
To assist you further, we kindly invite you to share more details (date & store of your purchase / return) with us at customerservice@am-vintage.com. Our team will then be able to provide you with further details and make sure there hasn't been any issue with your return.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best possible services.
See you soon in store, AMV Team
American Vintage:
American Vintage:
"Dear, Thank you for your feedback – we are truly sorry to read your disappointment.
Regarding the jogging pants: some of our 100% cotton fleece styles are brushed on the inside for softness and warmth. This process can cause lint during the first wears and washes, which is temporary and usually decreases after a few washes. As long as the fabric doesn’t thin or develop holes, this is considered a normal characteristic.
To help reduce it faster: wash inside out at 30°C on a gentle cycle, avoid tumble drying and fabric softeners, and wash 2-3 times alone or with soft garments. Shaking the pants after washing or using a lint roller can also help."
SERIOUSLY?
I washed these trousers several times, and as a result, my washing machine was completely covered and clogged with black lint. I also used up an entire roll (!) of adhesive lint, but that didn't help either. Shaking them sheds so much lint that the entire floor is covered.
For future products, you should consider attaching the fibers to the garments themselves!
I only wear these trousers for gardening now; they're useless for anything else - if that's what you're looking for...
This was definitely my last purchase from AV.
Do you think people have nothing better to do than mess around with your clothes?
9 March 2026
Unprompted review
I should have been warned verbally
I just left American Vintage and I am still fuming. They did not mention theirs SUPER STRICT RETURN policy.
NO RETURNS!!!...exchange or credit ONLY.
I am stuck with $ 250 credit of a store I don't like. Gift was for wife.
American Vintage should have warned me upfront. The small print of the receipt and sign next to cashier don't count. Should have been visible in big letters.
I would have not purchased my item under those conditions.
Terrible CUSTOMER service.
2 March 2026
Unprompted review
Reply from American Vintage
Hello @Carlos, thank you for sharing your experience with us. We truly appreciate your feedback.
We nevertheless regret that this experience did not meet your expectations.
Every purchase made in one of our stores can be return according to our commercial policy as stated on your receipt and upfront cash register. Different return solutions are offered (exchange or store credit).
Our Personal shoppers (https://www.americanvintage-store.com/fr/en/amv-experience/personal-shopping.html) and in-store team will be pleased to help you and your wife finding the right piece to complete your wardrobe using your store credit.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤
See you soon, Team AMV 🎈
American Vintage not recommended
American Vintage – not recommended.
I purchased a jacket and decided to return it. The return process is already expensive when using their designated method, but what is worse is that I have still not received my refund since February 2nd, the date I shipped the item back.
I have sent several emails and I am no longer receiving any response. My experience has been very disappointing and unprofessional.
2 February 2026
Unprompted review
Can not get through on telephone
Can not get through on telephone. Ordered two jumpers costing me £255
Have no way of returning them. Phone line continually being disconnected after being on hold.
17 February 2026
Unprompted review
Reply from American Vintage
Hello @denise fitzpatrick, thank you for sharing your experience with us. We truly appreciate your feedback.
We always strive to provide the best possible shopping experience and are sorry to hear you’ve encountered difficulties to reach our customer service. Our team is always responding to every request received and available for your request through different means. An answering time is variable according to the volume of requests in process. Eventhough you shouldn’t be disconnected. Thus, we will check that our phone lines are operating properly.
In order to enable you to do your return you can find more details on the process to follow here : https://www.americanvintage-store.com/gb/en/customer-service/returns-and-refunds.html.
If you still need more information, we kindly invite you to share your contact information with us at customerservice@am-vintage.com so we can call you directly.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤ and we are sincerely sorry to hear it wasn’t the case.
See you soon, AMV Team 🎈
Abysmal customer service
Abysmal customer service. I was sent a damaged item (I sent them photos) and their only recourse was for me to send it back at my own expense (must be in original packaging). Not only is this really inconvenient, but it’s unsustainable because the damaged item was not re-sellable. I was not even issued a partial refund. Extremely disappointed
30 January 2026
Unprompted review
Reply from American Vintage
Hello @Angela, thank you for sharing your experience with us. We truly appreciate your feedback.
We nevertheless regret that this experience did not meet your expectations.
You are indeed not supposed to receive a defective item. In that case, we kindly invite you to contact our customer service team we will help you and assist caring for your return, please see contact information here.
We always strive to provide the best possible shopping experience.
If you need any further information or assistance with your return, we would be very pleased to help you. We kindly invite you to contact us at customerservice@am-vintage.com.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤
See you soon, AMV Team 🎈
UK customers
UK customers - you must pay for your own returns. You also must print own packing slip. Not competitive vs the ease other companies give on returns. It deserves its rating on here. The reason for the returns is the quality of the material used in the products and we are being made to pay for the poor quality by paying for the returns. Returns length of time also very short given requires international shipping
29 January 2026
Unprompted review
Reply from American Vintage
Hello @Maya, thank you for sharing your experience with us. We truly appreciate your feedback.
We always strive to provide the best possible shopping experience. We offer free delivery for orders over £135 and cover custom fees for UK deliveries following Brexit. However, as has always been the case for all destinations, return costs remain the responsibility of our customers. To ensure full transparency, a specific notification is displayed for UK customers at checkout on both mobile and desktop devices. We are sorry to hear this may not have been noticeable at the time of your purchase. You can also find more details on our policies here.
We nevertheless regret that this experience did not meet your expectations. Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤ If you need any further information or assistance, please do not hesitate to contact us at customerservice@am-vintage.com.
See you soon, AMV Team 🎈
Absolutely horrendous experience
Absolutely horrendous experience. Had to pay £45 for a return, the return had been received but still no refund. No response from customer service to explain this. Shocking that they are partnering with UK influencers and not paying for returns.
23 January 2026
Unprompted review
Reply from American Vintage
Hello @May, thank you for sharing your experience with us. We truly appreciate your feedback.
We always strive to provide the best possible shopping experience. We offer free delivery for orders over £135 and cover custom fees for UK deliveries following Brexit. However, as has always been the case for all destinations, return costs remain the responsibility of our customers. To ensure full transparency, a specific notification is displayed for UK customers at checkout on both mobile and desktop devices. We are sorry to hear this may not have been noticeable at the time of your purchase. You can also find more details on our policies here.
We nevertheless regret that this experience and our response time did not meet your expectations.
We kindly invite you to share your contact information with us at customerservice@am-vintage.com so we can sort out why you hadn’t receive an answer from us yet.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤.
See you soon, AMV Team 🎈
This brand is highly disappointed
This brand is highly disappointed. I bought a Jacket in Portugal while travelling. One pocket is smaller that than the other. The denim quality is low and it's made in Africa. They advertise as French for the designs only.
I also got a pair of cashmere mittens that are the lowest quality you can imagine. This is an overpriced brand selling to gullible costumers like me that think ooh wooh that is so cool.
Until you realized you paid a lot of money for garbage.
10 November 2025
Unprompted review
Reply from American Vintage
Hello @Patience, thank you for sharing your experience with us. We truly appreciate your feedback.
We nevertheless regret that this experience did not meet your expectations.
American Vintage is a proud French brand, born and raised in the vibrant city of Marseille, where we are still operating from. This choice is part of a necessary balance in order to continue offering quality products while controlling our environmental impact and remaining locally based.
Our production is mainly located in Europe (Portugal, Bulgaria) and North Africa (Morrocco and Tunisia) with long time partners of our brand, see more information here.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤ Our customer service team remain at your disposal to help you finding a solution with your jacket, please do not hesitate to contact us at customerservice@am-vintage.com.
See you soon, AMV Team 🎈
Worst online purchase experience
After purchasing two items, after 2 weeks, I was informed that one of them had already been sold, so they didn't charge me or replace the item. Then the second item was returned for a refund, and not only did we have to pay for postage (something I would not expect from a large company), but it took them 21 days after the post office marked it as delivered.
Adding extra content. It took the team a whole month to respond to this review
14 January 2026
Unprompted review
Reply from American Vintage
Hello @Rafa Prada, thank you for sharing your experience with us. We truly appreciate your feedback.
Our customer service team was happy to assist you all the way of your purchasing process answering your different requests for delayed delivery during our outlet clearance sale with extended preparation time as per our TAC, missing item and refund process.
We always strive to provide the best possible shopping experience. We offer free delivery for orders over £135 and cover custom fees for UK deliveries following Brexit. However, as has always been the case for all destinations, return costs remain the responsibility of our customers. To ensure full transparency, a specific notification is displayed for UK customers at checkout on both mobile and desktop devices. We are sorry to hear this may not have been noticeable at the time of your purchase. You can also find more details on our policies here.
We nevertheless regret that this experience did not meet your expectations. Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤ If you need any further information or assistance, please do not hesitate to contact us at customerservice@am-vintage.com.
See you soon, AMV Team 🎈
do not buy from this company
do not buy from this company
i returned my item and they are not refunding me
unfortunately now need to report them
customer service is non existent aswell they just ignore you
stay away
2 January 2026
Unprompted review
Reply from American Vintage
Hello @Vicky, thank you for sharing your experience with us. We truly appreciate your feedback.
We always strive to offer our customers the best possible shopping experience.
We nevertheless regret that this experience and our response time did not meet your expectations.
American Vintage is a proud French brand, born and raised in the vibrant city of Marseille, where we are still operating from. This choice is part of a necessary balance in order to continue offering quality products while controlling our environmental impact and remaining locally based.
We do our utmost to guarantee the fastest possible processing times (preparation, dispatch, returns and handling of your requests), but these may be extended during sales periods.
We kindly invite you to share your contact information with us at customerservice@am-vintage.com so we can sort out why you hadn’t receive an answer from us yet.
Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤.
See you soon, AMV Team 🎈
Great for the Customs forms enthusiast!
2024 and their returns are still shipped at own expense to France. If you enjoy filling out customs forms for your returns, this brand is absolutely for you!
19 December 2025
Unprompted review
Reply from American Vintage
Hello @Carlos, thank you for sharing your experience with us. We truly appreciate your feedback.
We always strive to provide the best possible shopping experience. We offer free delivery for orders over £135 and cover custom fees for UK deliveries following Brexit. However, as has always been the case for all destinations, return costs remain the responsibility of our customers. To ensure full transparency, a specific notification is displayed for UK customers at checkout on both mobile and desktop devices. We are sorry to hear this may not have been noticeable at the time of your purchase. You can also find more details on our policies here.
We nevertheless regret that this experience did not meet your expectations. Your relationship with American Vintage is meant to only be pleasure, loyalty, authenticity and the best services possible ❤ If you need any further information or assistance, please do not hesitate to contact us at customerservice@am-vintage.com.
See you soon, AMV Team 🎈
Non existent customer support
Be aware. Non responsive non existent customer service. Zero response or help with refund. Zero.
3 November 2025
Unprompted review
YOU HAVE TO PAY TO RETURN ITEM TO FRANCE
Beware if you order from their UK website and need to return an item, you have to return it to France and PAY FOR YOUR OWN INTERNATIONAL RETURN! Bought a jumper for £165 and then had to pay £20 to return it . They do not allow you to return an item bought online to a UK store. They claim they are a small French company hence why you have to pay huge amounts to return internationally to them, and yet they have several branches in London! Will not buy from them again as I feel the item was overpriced for the quality and in addition was appalled that they do not offer free returns.
21 August 2025
Unprompted review
Avoid they are absolutely awful
Avoid they are absolutely awful . Still haven’t received my parcel a month later customer service took two weeks to respond. They are incompetent didn’t even provide the form they want me to complete so it will probably be another two weeks to get the form. Avoid this company at all costs. Complete waste of time. Will be reporting the company to the relevant bodies
30 July 2025
Unprompted review
Be careful when ordering online
Be careful when ordering online - Only pay via PayPal because they won't refund you the money for returns! Spoke with customer service many many times and it only got resolved once I got PayPal involved.
1 June 2025
Unprompted review
Please be cautious when considering…
Please be cautious when considering online shopping with this company.
I returned the items I ordered online about a month ago, and despite multiple phone calls and emails, I have yet to receive a refund or any response.
Has anyone else experienced a similar issue with this company? I would appreciate any advice or shared experiences.
4 July 2025
Unprompted review
I can't agree with the negative…
I can't agree with the negative reviews. Shipping to Switzerland took six days, and when I wrote to customer service, I received a friendly response.
All in all, fast and reliable
16 June 2025
Unprompted review
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