The frame was extremely well packaged for safe arrival. The sizing of plex glass was very accurate and the glass itself of high quality. Wood frame is OK. My primary complaint was the assembly requir... See more
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Amy S. paid careful attention to my unique order requirements as she expertly guided me through the order process. Not only did Amy S. identify an issue that needed a fix on my part, she worked clos... See more
amazing customer support I had to submit a tax exemption with my institution and was having all kinds of trouble with the web site. When I gave my number into the AI chat, I got a personal call withi... See more
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I just ordered for the first time and WOW! Fast, easy to understand, and SUCH a good final price, including shipping! My uploaded image looked so good in the digital display I was sold. If the item... See more
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Company details
About American Frame
Written by the company
American Frame is the longest-serving and highly rated online custom picture framing company in the USA. A 2nd-generation, woman-owned, and family-operated company, we serve customers—arts professionals and enthusiasts alike—providing museum-quality custom framing and fine art printing services in a variety of forms online, at direct prices. At AmericanFrame.com, you will find a full range of premium-quality products and services to fit your purpose, budget and style. Visualize as you design using our easy online interface. Create DIY custom frame kits, upload digital files to print and frame artwork, or order fine art giclee prints, depending on your needs. Named “Best Framing Service For Art” by Martha Stewart in 2023, we stand by our reputation and look forward to serving you!
How does American Frame work?
Shop americanframe.com anytime from the comfort of your home, office, or studio. For extra support, contact our Customer Service team 800-537-0944, M-F, 8:30-5:00 (Eastern), who will be happy to assist you via phone or email at service@americanframe.com. If you prefer face-to-face assistance, schedule a virtual meeting with a design expert or if you are local to Maumee, OH, come visit our showroom, M-F, 9-5.
Contact info
400 Tomahawk Drive, 43537, Maumee OH, United States
- (800) 537-0944
- Customer.Service@AmericanFrame.com
- www.americanframe.com
4.7
Excellent
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No one replied to my email
No one replied to my email about my order I sent to the service email account you listed. Edit: Someone did reply they apologized and fixed it. Just a mistake. Otherwise happy with product.
12 January 2025
Reply from American Frame
Hi Sophie,
Thank you for your feedback! We’re sorry for the initial delay in responding to your email, but we’re glad we could make things right. We truly appreciate your patience and understanding.
Most importantly, we’re happy to hear you’re pleased with your order! If you ever need anything, feel free to reach out. We’re always happy to help.
Kayla
The only place I will buy frames!
I have been purchasing frames from American Frame for many years and I have always found the ordering process user friendly, the shipping is fast, the packaging is excellent and the products are first rate and very competitively priced. I don't buy frames and framing supplies from anyone else.
27 January 2025
Reply from American Frame
Hi Heidi,
Thank you for your 5-star review! We truly appreciate your continued trust in American Frame over the years. It's fantastic to hear that our user-friendly ordering process, fast shipping, and excellent packaging have made a positive impact on your experience. We're thrilled that you find our products to be top-notch and competitively priced. Your loyalty means a lot to us, and we're grateful to be your go-to for framing supplies!
Kayla
Very easy to navigate the website
Very easy to navigate the website, and i know i will receive high quality framing supplies
26 January 2025
Reply from American Frame
Hi Elaine,
Thank you for your 5-star review. We're happy to hear that you find our website easy to navigate and that you trust us for high-quality framing supplies. Your confidence in our products means the world to us!
Kayla
Help not helpful
I liked the selection of frames and found what I wanted. I didn’t like the help function much. I was in the customization process and realized I needed to make sure the depth of the frame would work for me. The customization pages did not list the depth. I asked help but help was unable to give me the depth. I had to exit customization to see the depth. Another thing I didn’t like was the cost of shipping.
25 January 2025
Reply from American Frame
Hi Theresa,
Thank you for your feedback! We're glad you found the perfect frame from our selection, but we're sorry to hear that the help function, and shipping costs didn’t meet your expectations. We appreciate your insight on frame depth visibility during customization—that’s valuable feedback, and we’ll take it into consideration for future improvements.
Regarding shipping, we do our best to keep costs fair while ensuring your frames arrive safely. We truly appreciate your business and hope to provide an even better experience next time!
Kayla
Great product at reasonable price
The custom frame components we ordered came exactly as advertised and we've framed our print happily. Everything fit together well and the website was easy to use.
My only issues were with the mailing/delivery service. First, I thought it was too expensive compared to other online sites I order from. More importantly, UPS put the box in front of our garage rather than on our porch. We discovered the box when we backed our car out and almost crushed it. We only dented the box having stopped when hitting it and fortunately it was packed well. How stupid to deliver stuff outside a garage door when people normally get in their car and back out.
19 January 2025
Reply from American Frame
Hi Robin,
Thank you for your review! We're so glad to hear that your custom frame components arrived just as expected and that you had a great experience using our website. We take pride in providing high-quality products that fit together seamlessly.
We truly appreciate your feedback regarding shipping costs and delivery. While we do our best to ensure a smooth process, we understand how frustrating carrier mishandlings can be. We're relieved your order was well-packed and arrived safely! We'll certainly pass along your concerns to UPS in hopes of improving future deliveries.
We appreciate your support and look forward to working with you again!
Kayla
Misleading discount offer
The first purchase discount offer is misleading. If you meet the criteria for free shipping, you can't use both offers. Even if you order is over $500. Not cool.
25 January 2025
Reply from American Frame
Hi Georgia,
Thank you for your feedback. We’re sorry for any confusion regarding our first-purchase discount and coupon policy. We can apply only one coupon per order, but if the free shipping coupon provides the best value for this purchase, you can save the 15% first-purchase discount for a future order.
We truly appreciate your business and will take your feedback into account as we continuously work to improve our customer experience. If you have any questions or need assistance with a future order, our team is always happy to help!
Kayla
Easy to use website
It is easy to customize frames on the website. Even after adding a custom frame to my cart, I can go back and make changes or edit the order.
25 January 2025
Reply from American Frame
Hi Marion,
Thank you for your 5-star review. We're thrilled to hear that you find our website easy to use and that you enjoy using our frame builder!
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
I'm a return customer because I like…
I'm a return customer because I like your products and your team has always been very helpful on the phone
23 January 2025
Reply from American Frame
Hi Sylvia,
Thank you for your 5-star review. We're thrilled to have you as a return customer and glad to hear that you love our products and find our team helpful. Providing great service is our priority, and we truly appreciate your support.
Kayla
Simple ordering process
I appreciate the simplicity of the process and the transparent, budget-friendly pricing.
24 January 2025
Reply from American Frame
Hi May,
Thank you for your 5-star review. We're happy to hear that you appreciated the simplicity of our process and our transparent, budget-friendly pricing. Providing a seamless and cost-effective experience for our customers is our top priority.
Kayla
Great Customer Service
The customer service representative Nico (spelling?) was very pleasant and helpful.
24 January 2025
Reply from American Frame
Hi Elizabeth,
Thank you for your 5-star review. We're thrilled to hear that Miko took great care of you and was able to answer all your questions.
Please don't hesitate to reach out to our customer service team for assistance with future orders. We are always happy to help.
Kayla
I reached out for pre-order help and…
I reached out for pre-order help and got a very quick response.
24 January 2025
Reply from American Frame
Hi Therese,
Thank you for your 5-star review. We're thrilled to hear that you received a quick response when reaching out for pre-order help. Providing excellent service is our priority, and we’re always happy to assist. Let us know if you need anything else!
Kayla
I always get great help from Christine
I always get great help from Christine. She’s helped me with my orders for years and have been extremely satisfied.
22 January 2025
Reply from American Frame
Hi Dar,
Thank you for your 5-star review. We're so happy to hear that Christine has provided you with great support over the years. She truly is an invaluable part of our team! We'll be sure to pass along your kind words. Looking forward to assisting you again in the future!
Kayla
The selection is good and varied and…
The selection is good and varied and the website easy to use. Especially appreciated is the ability to see a preview of artwork in different frames before making a decision.
23 January 2025
Reply from American Frame
Hi Lawrence,
Thank you for your 5-star review. We're thrilled to hear that you enjoyed our selection and found our website easy to use. Helping customers visualize artwork in different frames is something we take pride in, so we're glad you found it helpful! We appreciate your support and look forward to working with you again.
Kayla
Reply from American Frame
Hi Mark,
Thank you for your 5-star review! We would love to see the finished product of your art on the wall. The NF156 - Black Florentine Nielsen 97 Metal Picture Frame you selected is a beautiful frame.
At American Frame, we're here to help present your art beautifully, and always in the best light.
Kayla
Reply from American Frame
Hi Tim,
Thank you for your 5-star review. I'm so happy to hear that you find our website easy to use and navigate.
For 50+ years now, artists and do-it-yourself framers have appreciated the quality, control and affordability provided by American Frame products.
Looking forward to assisting with future orders.
Kayla
Experience and knowledgeableI’m
I had a great experience? I wasn’t really sure what I wanted when I arrived and they were very helpful and showing me different frames to accommodate the pictures that I had.
22 January 2025
Reply from American Frame
Hi Deborah,
Thank you for your 5-star review. We're so happy to hear that Christine was able to assist you with your order! American Frame has a 50+ year track record of delivering quality, expertise, service, and commitment to the art community.
We're looking forward to seeing you again soon in our showroom!
Kayla
Very good experience.
21 January 2025
Reply from American Frame
Hi Mitch,
Thank you for your 5-star review. We're thrilled to hear that you had a good experience while shopping on our website!
As customers build their brands around our products, we work hard to be the trusted partner they can count on for custom framing treatments that truly elevate their work.
Kayla
I ordered three each of two custom size…
I ordered three each of two custom size frames. They arrived in a package that kept them safe, without an excess of difficult tapes or bubblewrap. They are well-built frames. They included all the hardware I would need for a variety of hanging possibilities, and they fit my art perfectly. I'll be coming back for more.
12 January 2025
Reply from American Frame
Hi Elizabeth,
Thank you for your 5-star review. We're thrilled to hear that your custom frames arrived safely and fit your art perfectly. It’s great to know the packaging and included hardware made the process even easier for you. We look forward to serving you again in the future!
Supporting the success of American Frame’s 50+ years in business is our organization’s strongly held values, which have paved the way for how we have grown and thrived.
Kayla
Web site easy to navigate
Web site easy to navigate. Many helpful features. Easy to understand.
21 January 2025
Reply from American Frame
Hi Elizabeth,
Thank you for your 5-star review. We're so glad you found our website easy to navigate and packed with helpful features. Making your experience simple and user-friendly is always our goal. If you have any questions, please don't hesitate to reach out to customer service!
Kayla
Leigh made the entire purchase process…
Leigh made the entire purchase process smooth and easy.
20 January 2025
Reply from American Frame
Hi Rob,
Thank you for your 5-star review and your kind words! We're delighted to hear that Leigh made your purchase process smooth and easy. We'll be sure to share your feedback with her.
Looking forward to assisting with future orders.
Kayla
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