Amber Cars Reviews 

Amber Cars are Unprofessional and totally unreliable. If you are planning to book ahead this taxi company is totally unreliable, avoid. I’ll share my experience below:
Had to travel to work from Leeds to Doncaster hospital on a Sunday morning, I’ve prebooked the car two days ahead received sms confirmation that all is booked and Sunday morning no show at all. I’ve waited outside my house six minutes and called the office to check the status. Operator was very rude and said even if my car was prebooked it doesn’t mean they will come and pick me up I’ll have to wait for the next available car. This experience made me arrive late at work as I had to find an ubber alternative. I’ve email the office and was send a formal apology but unfortunately this won’t cover the inconvenience and financial loss that has occurred after this experience
Booked or prebooked for this taxi company doesn’t mean nothing at all!
Avoid, avoid, avoid!

Pre booked taxi from leeds Bradford airport. Left us stood in freezing cold for 45 minutes and numerous telephone calls before they came to pick us up. Chronic service don’t go within a million miles of them. Another taxi driver said his business is booming due to their lousy service. Play safe use another company.

Last night pre booked taxi for 00.15. Numerous texts to indicate it was on its way. Myself and disabled husband left standing in the cold. Eventually made it home on the bus. Driver called to say he had arrived at 1.18 so over an hour late. No explanation or apology in fact seemed to think this was all OK. Really this is not a one off these people simply don’t care. Don’t use.

Don’t use! They quote a price on the phone, doubles it upon arrival (not to mention being 30 minutes late), refuses to honour the quote and kicks you out of the cab when we refused to pay the doubled quote upfront. Shockingly rude entitled drivers, use Uber.

I told the guy on the phone I have my ServicingsTop would say no because they’ve got my address logged in and I’ve been with them many times and he has his identification ID card for being at Service medical/anaesthesia support and guide service dog and he’s got his yellow jacket on and he never moves and only sits on my knees and I told this on the phone before I booked it because I’ve had the problem with Uber as well with the same thing so I am not happy today that the guy refused me and it’s not the first time Ian it’s been multiple times and I’ve even had drivers from this company and others You know will spin off swearing in Arabic or something and sticking my fingers off at me and the boss has called them back and still even though my dog only sits on my lap on my knees and doesn’t move. Do you know they refuse because there’s other people out there that have made dogs look so bad when he’s all registered and everything Saluti disgraceful how discriminating and victimising an awful I feel when I have so many different problems and being around lots of people and everything could make me blackout or sees up in the street and being near train station does not help on a busy road so thank you Amber Cars been absolutely awful today

Used several times for journey - same day, same time, same destination. Today this driver took the longest way to get there claiming satnav directed that route and must be due to road closures - checked when arrived to work, no road closures. The journey cost me an additional £5 on top of normal fare and on top of top end predicted fare. I don’t like to be ripped off. They’ve just lost a customer

I had to book a taxi for a journey of about 43 miles, as there was a train strike suddenly announced. On enquiring on the phone, I was quoted a price, so went ahead. However, at the end of the journey, the driver showed me the meter and demanded GBP 20 more than the agreed upon price. I rang the call centre, and they justified it by saying "surge pricing". There seemed to be a total disconnect between the driver and their head office.
I followed this up with complaints. In their response, they allegedly listened to the booking conversation, and said the fare was supposed to be metered, of which there was no actual mention when I had spoken to them.
Long distance fares normally are fixed price, but Amber Cars conveniently did a U-turn and (falsely) mentioned that a metered fare had been agreed upon in the call. If they had clarified, I would have booked an Uber instead, as they offer much better service, and for this journey would have actually been cheaper. The Amber Cars driver also drove quite rashly.
If you read up other reviews here, you will see that Amber Cars has regularly misquoted falsely low fares, and then overcharged customers later.
Once I realise that a firm lacks honesty and is essentially trying to rip people off, I steer clear of it. If you are reading this, you are warned. Best try another operator.

Excellent honest service..on time and easy to use app

I prebooked a taxi for this morning 24 hours in advance. It failed to arrive. I rang 10 mins after agreed time and was told no point prebooking as only goes on system 15 mins before due and it would be at least another 1/2 from now. I really despair and will never use them again

DO NOT USE SERVICE this company is extremely disrespectful should be ashamed of your selfs whoever is running this I had a taxi ordered for 11:10 and was waiting for 40 mins and never came when I called support they was extremely rude with me just saying it’s been cancelled when I was literally looking at the booked taxi on my phone as I spoke he did not know what he was on about very disappointing

STOLE FROM ME!
Took a taxi from amber on New Year's Eve, handed the man my cash and he took an extra £20 and drove off. I have been calling amber almost DAILY for nearly a MONTH and no resolution. Every phone call I am told to ring back tomorrow when a different member of staff is in. I have been promised numerous calls and have not received even ONE!! I feel totally disregarded as a customer (Bare in mind I use amber regularly - NEVER AGAIN) and instead of being told they can't do anything about it I've just been completely avoided and ignored. I spoke to LIAM who told me he would personally handle the situation - I thought I was finally getting somewhere-but no! I was ignored and avoided once again never receiving a call back. DO NOT BOOK AMBER THEY ARE THEIVES!!!

Transphobic. Driver called my friend a lad but was having banking problems so explained he was going to be two minutes sorting it and driver then proceeded to call him a girl. Think it’s vile and disgusting for a company to treat people this way.

If you use the App don't expect any extra money after your fares to put back into your account. You pay your fare straight away but you have to wait upto 5 working days for the remainder that your owed. DONT USE THESE CONNING PEOPLE , USE CENTRAL CARS

Went to put in card details and confirm in banking app,literally stuck to half a page,can't select approve but apparently no issues so no complaint, never again,robbing c@#@£ in every sense of the word

Took a booking and pre payment for taking dogs in the car, then refused to take us on the day.

Driver went to wrong address in next Village along and then tried to charge us for his time there. We were about 500yards from pickup point and meter was at £19.80. We queried this as soon as we noticed and driver immediately stopped vehicle and told us to get out. It was 3am on a freezing cold morning and we (6 of us) were 10 miles from home. We refused to get out until we had secured another taxi to get us home but there were none available. Despite asking for a final price if he continued with our journey he refused as did the person in the office. The driver called the police and when they refused to come out as it was a civil matter he lied claiming damage had been caused just to get a police response.
It was 5am before they arrived (better things to do I'm sure). Driver still tried to insist damage had been caused then when asked to point it out he admitted there was no damage. Well done to North Yorks police for saving us from perishing in the cold and shame on Amber taxis!

Would give zero stars if possible. Booked a taxi and received a confirmation text. After taxi was 10 mins late, rang to get an automated message that taxi was ‘on its way’. 10 mins later taxi still hadn’t arrived. Rang via another phone and spoke to the office who told me that there were no cars available. When I asked why I’d received a confirmation they said ‘I don’t know, I wasn’t on shift then’. I then asked why they hadn’t contacted me to tell me of the car issue/cancellation, they said the could only text with a confirmation or delayed message. When I asked why they didn’t ring me, they said they don’t ring clients. Absolutely farcical service. DO NOT USE

DO NOT USE THESE TAXIS - these guys absolutely should not be licensed to carry passengers. The driver tonight was rude and misleading (to put it politely). Ordered the taxi from the freephone in Chancellor Wing at St James’s. Before getting in I asked how to pay - he said cash (I had no cash) he then said “Applepay” - ok I thought. I wanted to go to Leeds Station - he said he couldn’t go there and would drop me “under the arches - close to station”! He also refused to go via an alternative route. He stopped under the arches then asked me to pay - I couldn’t (no cash) - he got cross - after eventually working out he meant ‘Amber App’ (not Applepay) I downloaded the App - but then couldn’t pay because (he said) “the link had gone”! He then proceeded to drive to the station - where he originally said he couldn’t go and waited for me to draw out some cash - which I gave him, together with some very clear and specific advice.

Problem with using the app so phoned and answered by an automated system. Driver said he did not accept anything but cash despite what it says on the website and app. Drove me to a cashline which of course cost extra. Think I will try Uber next time.