Amaztravel Reviews 

39
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The company filed chapter 7 bankruptcy and should not operate. All internet activity must be stopped immediately. Did not return money to customers obviously

Rated 5 out of 5 stars

Not a bad word to say - truly couldn't fault a thing. Fantastic from start to finish...couldn't recommend highly enough. Communication and information provided was second to non - so much knowledge an... See more

Company replied

Rated 5 out of 5 stars

Amaztravel never disappoint We have used Amaztravel many times and have never been disappointed. The travel experts really are experts in their field and their destination knowledge is second to none... See more

Company replied

Rated 5 out of 5 stars

AmazTravel arrange everything to your requirements down to the finest detail. Just booked a trip to Japan and another to Vietnam and Cambodia. Our last trip to Japan was just incredible! Can't wait an... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Our services include personal travel, business travel, exhibitions, group tours, hotel booking, ticket booking and more. While our headquarters are in Los Angles, we also have branch offices in Beijing, Shanghai, Tibet, Hong Kong, Hanoi, Siem Reap, Bangkok, Warsaw, Krakow, Prague, Kathmandu, and Thimphu. We also cooperate with more than 60 travel agencies in over 40 countries.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(39)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic!

Not a bad word to say - truly couldn't fault a thing. Fantastic from start to finish...couldn't recommend highly enough. Communication and information provided was second to non - so much knowledge and we were taken through the options so thoroughly. Nothing was to big an ask to doublecheck either, super impressed. Also the honeymoon contributions website is ever so smart - we have had a lots of compliments on it.

17 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Sophie Ewald,

Thank you so much for your positive feedback!

If there is anything else we could help you with,

please do not hesitate to reach our 24/7 support anytime.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Exceptional Amaztravel

Amaztravel people are knowledgeable, professional, responsive and friendly- you will have a great trip wherever you go.

16 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Kimberley,

Thank you so much for your positive feedback!

If there is anything else we could help you with,

please do not hesitate to reach our 24/7 support anytime.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Excellent

Very professional, knowledgeable and patient when working with me over a once in a lifetime trip that I wanted to be prefect

16 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Simon M,

Thank you so much for your positive feedback!

If there is anything else we could help you with,

please do not hesitate to reach our 24/7 support anytime.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Join AmazTravel for 10 days best of China

My family and 2 kids on 10 days China tour very enjoyable, tour guide very helpful, and meals hotel is awesome .

13 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear William Wong,

Thank you so much for your positive feedback!

If there is anything else we could help you with,

please do not hesitate to reach our 24/7 support anytime.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Very useful for me

Very useful for me,Nice

13 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear George Peters,

Thank you so much for your positive feedback!

If there is anything else we could help you with,

please do not hesitate to reach our 24/7 support anytime.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Customer service Great

Has great customer service and the live chat option is great!

13 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Demitra Apergis,

Thank you so much for your positive feedback!

If there is anything else we could help you with,

please do not hesitate to reach our 24/7 support anytime.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Retired explorers

Having used amaztravel in 2016, we had one of our best trips ever to Japan.

9 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Adam,

Thank you so much for your amazing feedback.It is highly appreciated!

If anything else needed - we are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Trust Amaztravel .

Amaztravel takes all the hassle out of booking holidays, no more hours of combing the internet, and the staff are excellent.

8 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Susan And Richard Clement,

Thank you so much for your amazing feedback. It is highly appreciated!

If anything else needed - we are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Great experience

Responsive,timely,articulate and creative.

8 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear John Hewes,

Thank you for your kind words and also precious time spent by posting this feedback.

If you would need anything else, feel free to reach us absolutely anytime - we are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

A quality service with great attention to detail and relevant knowledge and information.

Enthusiastic advisers with personal specialised knowledge of their area and attentiveness to the travellers' wishes.

8 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Mrs Chris,

We are glad to hear about your satisfaction with our services! We will be definitely looking forward to hear from you again in the near future.

If you would need anything else, we are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

"Leave it to Amaztravel”

After a very pleasant first holiday experience with Amaztravel we feel totally at ease letting them plan and arrange our next tropical adventure, there local knowledge is outstanding.

5 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Mr & Mrs Mathias,

Thank you for taking the time to review AmazTravel.com!

In case you have any further questions, do not hesitate to contact us. We are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Amaztravel

Pleasant and delightful Great company

5 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Mike Jones,

Thank you for taking the time to review AmazTravel.com!

In case you have any further questions, do not hesitate to contact us. We are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Japan trip

Very helpful in compiling trip, local knowledge very good

1 February 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Terence Page,

Thank you for taking the time to review AmazTravel.com!

In case you have any further questions, do not hesitate to contact us. We are here for you 24/7.

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

Amaztravel Fabulous

Now on our 5th trip with them, We just asked kate to choose our Destination
Not many company's I would do that with.

30 January 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Michael Waymire,

Thank you for your positive review. Our Travel Consultants are trained to understand the needs of travelers, so we are dedicated to provide the best service possible! We really do hope that you will be using our services again in the near future!

In case you have any further requests feel free to contact our 24/7 customer support team at any time!

On behalf of AmazTravel.com

Billy

Customer Relations

Rated 5 out of 5 stars

Very impressive service

I was impressed both with Myanmar and Cambodia trips we have arranged. We are really looking forward to the vacations

28 January 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear David,

We are more than happy to know that our service could let you have a memorable experience of Myanmar and Cambodia.We always get everwhelmed when our clients leave this country satisfied, it means that our hard work has been repaid and this will push us to do better and grow more everytime.


Thank you for trusting our company and for giving us the chance to be part of your journey, we hope it won't be our last occasion to work together.


Best regards,
Billy
Customer Relations

Rated 5 out of 5 stars

Amazing company! Truly created for you!

AmazTravel arrange everything to your requirements down to the finest detail. Just booked a trip to Japan and another to Vietnam and Cambodia. Our last trip to Japan was just incredible! Can't wait and will most definitely use them again.

22 January 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Hello Tim,

We are glad to hear that! This exactly what we aim for -- to provide best assistance to our customers. We honestly hope you will choose our services in the future as well.

Would you have any further questions, feel free to reach us absolutely anytime - we are here for you 24/7.

Have a nice day :)

On behalf of AmazTravel.com,

Billy
Customer Relations

Rated 5 out of 5 stars

Good customer relations and organisation

We have a great trip. Everything went smooth and we enjoyed every minutes of japan. We would use Amaztravel again for our next long trip.

20 January 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Karen Magrath,

Thank you for your 5-star review. It is much appreciated!

Your situation is the very reason why our Travel Consultants operate day and night, always ready to help you with anything possible.

We wish you to enjoy your trip and if there is anything else we could do for you, please feel free to reach out 24/7 support anytime.

On behalf of AmazTravel.com,

Billy
Customer Relations

Rated 5 out of 5 stars

spot on

Amaztravel have provided us with an excellent itinerary that has been efficient, courteous and feels genuinely tailor made, The service has been efficient, courteous and enthusiastic and is clearly informed by lots of local knowledge of Japan. I would highly recommend them

19 January 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Dear Kevin Aherne,

Thank you for your positive feedback! We are glad to hear that you were satisfied with the assistance provided by our Travel Consultants. At AmazTravel.com we do out best to focus on all the main languages in order to best support our customers! We do hope to see you booking your future trips with us!

In case you have any further requests feel free to contact our 24/7 customer support team at any time!

On behalf of AmazTravel.com,

Billy

Customer Relations

Rated 5 out of 5 stars

The best

Kate at amaztravel was exremely professional,friendly,knowledgeable and quick in producing an amazing itinerary.

16 January 2017
Unprompted review
Amaztravel logo

Reply from Amaztravel

Hello Hamish,

Thank you so much for your positive feedback. It is highly appreciated!
We will make sure to inform Kate about your kind words.

Would you need anything else, feel free to contact us absolutely anytime as we are here for you 24/7.

Best regards,

Billy
Customer Relations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look