Amazon.de Reviews 24,214

Do not use Amazon if you are a business - they are unable to deliver before 17.00 and so your business will never receive the goods.

Customer service is becoming horrible, Agent join the chat, I tell the problem, and they left the chat. it happening non stop

I spent several days researching and carefully selecting compatible components to build a PC. After placing my order on Amazon, my purchase was immediately cancelled, and I was asked to upload my ID for verification. I complied and received a message stating the verification would take 1–3 days.

Since some of the items I wanted were running out of stock and their prices were changing quickly, I called customer service to ask if they could hold the products for me until the verification was completed. I was told this was not possible, but that the verification would be completed within a day.

After more than 24 hours passed without any update, I contacted customer service via chat. I was told I would receive a response within 6–12 hours, but no one got back to me. Meanwhile, some of the components I needed went out of stock and others increased in price.

This was a very frustrating experience. I had spent a lot of time making sure all 7–8 parts I needed were compatible, and now all that effort has been wasted. I will need to start over with another vendor.

This was not my first purchase from Amazon, but it has left me very disappointed. Because of this negative experience, I am no longer considering Amazon for my larger purchases.

amazon does no 3ds check on creditcard payments, single use credit cards aren't allowed for payment, neither is it possible to pay with bitcoin ..

serious concerns regarding the ongoing issues I have faced with Amazon's customer service and their failure to address my complaints effectively. Despite numerous attempts to communicate my grievances, I have encountered several significant shortcomings in their processes.

Lack of Communication: My written complaints have not been forwarded to the executive management team, which raises serious concerns about the transparency and accountability of Amazon's customer service practices. It appears that there is a systematic failure to escalate issues to the appropriate level within the organization.
Inaccessible Contact Information: I have found that there is no available fax number or email address for direct communication with Amazon's management. Additionally, the phone numbers provided for customer service have proven ineffective, as I have not received any meaningful assistance or resolution to my issues.
Failure to Address Concerns: The lack of response to my written communications and the inability to reach a higher authority within the company have left me feeling frustrated and unheard. This situation is unacceptable for a company of Amazon's size and reputation.
Potential Theft: Furthermore, I believe that Amazon's actions regarding my account and funds may constitute theft. The blocking of my account balance without valid justification and the refusal to provide a resolution raises serious legal and ethical concerns.
These issues not only hinder my ability to resolve my concerns but also reflect a broader pattern of customer service failures that I believe warrant further investigation. I appreciate your attention to this matter and hope that you can assist in addressing these significant shortcomings in Amazon's customer service practices.

Amazon.com, Inc.
Attn: Executive Customer Relations
410 Terry Avenue North
Seattle, WA 98109
USA

Dear Amazon Executive Team,

I am writing to express my serious concerns regarding the handling of my account and the ongoing issues I have faced with Amazon. My account has been in a state of limbo for several months, and despite numerous attempts to resolve the matter through your customer service channels, I have received only standard responses that do not address my specific concerns.

I would like to highlight the following points:

Contractual Breach: When I submitted my driver's license as a form of identification, it was listed as an acceptable document in your Terms and Conditions. The subsequent rejection of this document constitutes a breach of contract, as I fulfilled my obligations in good faith.
Blocked Funds: My account currently holds a balance of €966.22, which has been blocked without a valid explanation. I am requesting that this amount be either transferred to another account or issued as gift cards that I can use or give to others.
Account Deletion: I request the immediate deletion of my Amazon account. I have no interest in conducting any further business with Amazon, either directly or indirectly.
Intended Use of Funds: I initially loaded my account balance to utilize the marketplace services, and I have no interest in purchasing Amazon products. My focus was solely on using the marketplace.
Customer Hostility: It is my belief that Amazon has become the most customer-unfriendly company in the world, surpassing all other companies in this regard. The lack of genuine support and the dismissive nature of your customer service is unacceptable.
Legal Concerns: I believe that Amazon's actions in this matter may be unlawful, as they violate consumer rights and fail to provide a fair resolution to my situation. The lack of serious engagement with my concerns is not only unprofessional but also unacceptable for a company of Amazon's stature.
Request for Immediate Action: I am formally requesting that my case be escalated to a senior executive who can provide a definitive resolution. I expect a prompt response outlining the steps that will be taken to resolve my issue.

Usually good service but a rising number of disappearing parcels.

In the last 5 weeks I have not received 2 orders and another was opened.

On 6th August I received a notification from my bank that £60.77 was paid to amazon, it was around 7.13pm and I was then settled watching a movie, i looked at my amazon uk account and 3 items had been ordered and out for delivery next day, I immediately phoned my bank fraud department, they cancelled my card, refunded me and setup for investigation, I then spoke to amazon uk customer service, they disabled my account password, cancelled the order and setup to investigate, ok, the items arrived but I was at work so couldn't refuse them, I waited a while but still no news, after about 2 weeks a woman came round asking for a parcel sent to me by mistake, she also asked my neighbour, I said nothing in her name came, she quickly disappeared, this is the really odd thing, the items were bought on my account, using my bank card and my name and address, yep sent to me at my home address, then the bank decided they can't see any suspicious activity as its all in my name and card and address and took the money back off me, amazon won't refund me, they wont even pick the items up for a return and refund, im getting absolutely nowhere, then to I got a email from amazon. de in German.. very badly written and it's not in my amazon messages so very iffy..
Anyone have advice, I just want them returned and my money back, i really can't afford to lose just £60 but it's like £600 to me. Pulling my hair out just don't know where to turn

First of all it canceled 10+ orders for me and my colleagues while we used their services via Awardco platform.
Now (17Sept2025) I placed an order directly via the page and the delivery time is 3Nov-28March2026!?!? THOUGH the estimated deliveries are saying that it should be 4-8 business day.
I already want to cancel the order!!!

Suggest cancellation after staying on hold, waiting for a shipping 16 days is not a commercially acceptable solution. This is the second time within a month that I have to cancel TV order because they dont ship it. Great prices, but not difficult if no real product is behind, and nothing is sent.

After a horrible experience with their carrier Airmee who in vain kept me waiting for FIVE days straight, my request for a decent compensation from either of the was in wain. Though my EXPLICIT request never to use Airmee ever again, they Amazon sending deliverers from them - all arriving with the expectancy that all is forgotten and giving me a bizarre smile when I ask them where the wine I wanted as an actually small compensation for tying me to my address most of one week - Friday, Saturday, Sunday evenings included.....which is NOT a free service of mine.

Airmee refered to Amazon.de - Amazon offer me the ridiculously minimal compensation i the form free of charge delivery - and when I communicated that it was totally insignificant, then I got nothing.

And still both Amazon and Airmee act like they are forgiven - whilst their debt to me in my perspective increases each time an Airmee delivery guy shows up pretending that everything is cool.

I keep informing Amazon NEVER to send me anything by Airmee but still Airmee os being used when no option is offered.

Furthermore Amazon has the nerve to keep sending reviews....addressed to the vendor, themselves sidestepping the issue.

And now I am informed that tomorrow and I can expect and Airmee delivery.....in that all too wide time slot 7pm to 10pm.

While they in their app inform that they are very busy so delays can be expected - making me suspect that maybe that they will be unable THEIR OWN communicated date.

Which is intolerable, since of course they should only communicate a time of delivery, that they know for fact that they can guarantee.

During the mentioned period of sequentially mishaps, a communicated expectancy at 9pm was postponed till 10pm - only to call me at 10.45 asking me if I was still up. After concluding the phone conversation with my accept, I received a text message saying that the delivery would be delayed till the next day (where Airmee dropped the ball again). Surely the guy calling me was hoping I wouldn't pick up, so that Airmee could claim that they in vain had tried to deliver.

And still both Airmee and Amazon pretend to be forgiven.

Amazon.de says "Your package may be lost" and that's it. I asked for a refund three times, but they refuse. Unless I make a copy of my ID card and send it to a third party company. Obviously I won't do that.
So no package, no money. Amazon's business idea.

As someone who is disabled, I am unable to do certain things, due to mobility. Amazon blatantly ignored my request to deliver things to me directly and left them with a neighbour when I am home.

Spoke to customer service, they used my disability against me, treated me like trash, and tried to shrug off responsibility.

I am writing this review to document my experience with Amazon, which has been extremely disappointing and has caused significant operational disruption.

Despite placing an order with One-Day delivery, my package was never delivered on time, even after multiple attempts and promises from Amazon’s customer service team. Throughout the process:

Customer service chats were abruptly terminated multiple times, preventing me from resolving the issue.

I received conflicting information from different agents regarding delivery and order status.

An unwanted cancellation was applied to my order without my consent.

Promises of driver calls and morning delivery were not honored.

As a result, my transport vehicle was immobilized, causing direct operational and financial losses. Efforts to resolve the issue have been frustrating and unproductive.

The compensation offered – a 5 € voucher – is insufficient and insulting given the scale of the disruption and the repeated failures. Amazon is a multibillion-dollar company; covering the full value of the item and providing express delivery in such a clear case should be trivial.

I hope Amazon takes this feedback seriously and implements real accountability for their repeated delivery failures and poor customer service.

Amazon has become an absolute nightmare to deal with. They are happy to take your money instantly, but when it comes to actually delivering your order, they completely wash their hands of any responsibility. They don’t even bother to verify if the address is complete or valid before processing the order. Instead, they dump the delivery on random local couriers, who of course can’t deliver to an incomplete address.

And here’s the real insult: Amazon then tells YOU to chase after the local courier yourself, as if it’s your job to fix their incompetence. When that fails, their “solution” is to make you sit and wait FOUR DAYS before you can even cancel or request a refund. Four days! For their mistake!

This is not a small business struggling with logistics – this is one of the biggest companies in the world. Yet their service is cold, robotic, and shockingly inhuman. No accountability, no real support, no respect for the customer.

Disgusting. Amazon has clearly decided that growth and profit matter more than providing even the most basic standard of customer care. Shame on them.

No customer help. My account been suspended permanently even I have never shopped anything from there yet. Nor selled for that matter. Keep your stuff.

I ordered on August 2nd, when the item was shown as in stock. First, delivery was promised for September 20, then pushed to Octomber 20! Amazon refuses to cancel or refund, keeps transferring me between agents, and still hasn’t delivered. They took my money but provided no product — I feel scammed. This is completely unacceptable service.

Terrible service - I want to purchase a smartwatch yet my payment method is not being accepted (Revolut) and to make matters worse the solutions page is in German and doesnt translate. An utter waste of time and energy.

Sketchy company with a fake customer service front.