Amazon.co.uk Reviews 

As usual, negative experience. Their customer services are a joke, literally no help at all. Bunch of thieves, nothing else !

You stay in for the time allocated then it gets changed, gets close to that time and it changes again, 1 minute I'm 1 stop away then they've moved to another area and there is a few more drop offs before me, this is a regular accurance now all day wasted may as well gone out and bought what I wanted from a shop

If they was a way i could give 0 star i would, i pay every month for prime delivery but i never get the next day delivery. Amazon doesn't care how customers are treated as long as they get the money and there's a reason why they don't receive any awards despite being around for so long giving the chance new competitors to take over and very soon Amazon will become yesterday's news because it's not paying attention to the needs and concerns of the people that matter most ( customers). No wonder the ratings are soo disappointing for a company that's been around for decades. 1.4 is really really disappointing

Ive had great experiences with delivery, returns and online chats with customer service when needed. The ethics and treatment of staff so worry me but that next day delivery is so tempting.

When I ordered, the option I chose was for items to be delivered the following day (Tuesday) in the morning. When I went to "check out", it stated that one of the items would not be delivered until the day after, on Wednesday. After paying for the items, it showed that the first item would be delivered on Wednesday, not Tuesday and the other would be delivered either Thursday or Friday.
Wednesday afternoon, I went to check the delivery status as I had chosen between 8 & 2. When I checked their website, it said between 4.15 and 7.15. I've just checked the website again, and the delivery time for today (Wednesday)has now been changed yet again, to even later - 5.15 to 8.15.
Sorry, this is crap; I have wasted a whole day waiting for a parcel. Why give people the option of choosing a time when you are going to ignore what they state?
Also, I discovered that one of the items I chose for delivery, Amazon is charging £14.99, whereas a shop has the same item for £5.00 and the item has not been reduced or is on special offer.
This isn't a business; it's a joke. Daylight robbery. UPDATE. Just had a "chat" on their contact us page. Was told the following: "To set the proper expectation, our delivery drivers have a delivery window from 8:00 AM to 10:00 PM. We expect parcels to be delivered within this timeframe.Based on our system, your package is scheduled for delivery today by 10:00 PM. However, if the carrier is unable to complete the delivery today, delayed packages are typically prioritized for delivery the following morning"

I Bought two things from Amazon. First thing, the quality was bad so I initiated return. They were supposed to collect the return on Aug 3. They did not come ( we have Ring camera at the front door) but the status said they had come but could not access. Then they suddenly came next day to collect. No receipt but said I would receive email confirm. No email confirmation nor any update on my amazon account. They took it but no record / no refund. Second thing, I received today, not just worst quality, it is totally different specification/ measurement- not the same product as per advertised. I tried to contact them - Chats unavailable, Phone call back unavailable. I initiated return. they said would come to collect !! same strategy to deny any refund. I have been buying from amazon for over 10 years and it has been quite alright. Recently, there is a big change. I will never buy from Amazon again. It has been rotten after many years of operations - just like every other things in the World.

I used to think Sky had the worst customer service, but Amazon are in a league of its own.

It's now been a week since I have been unable to access my UK account because Amazon US locked my account as it had been hacked. Because of this, my UK account has been locked. Imagine someone lifting your cc details from Amazon, using it to buy stuff, and then you have to spend days trying to get your account unlocked. Trying to call their US number is impossible. 4 days with me trying, on average, around 4 hours a day, and it is constantly engaged. You think you can email them? Nope. Phone them? Nope. I have messaged Amazon US on FB and, after 4 days, am still waiting for a response. I also messaged Amazon UK on FB and all they do, being the morons they are, is to tell me to sign into my account and resolve the issue. Er, the point of my messages is that I can't log into my account. These people are paid salaries. Uk states they cannot resolve US issues and US don't respond. Due to the hack and fraud, my bank has cancelled my cc card, which is tied to my account. I have Prime and Music subscriptions and spend thousands a year buying for 3 families. Amazon, clearly, couldn't care less. The only route left to me now is to get the ombudsman and Trading Standards involved. How a company can have no email, phone, or any form of customer service contact is beyond belief. Their boring mantra is: 'log into your account'. Er, yeah good idea.

Very disappointing experience with the MUSTAR Digital Piano 88 Weighted Keys (Order No. 202-9139797-0361139, placed 2 August 2026, £189.99). My item never arrived — it was damaged in transit and returned before reaching me, so I was left with nothing. Rather than offering a proper solution, I was told a replacement wasn’t possible — only a refund — because the item now costs £50 more than what I originally paid. No real alternative was offered, and at one point during the call, the operator simply hung up on me. I was never given the chance to speak to a manager or escalate the issue. To make things worse, I needed the item for a birthday the very next day, yet I was expected to be out of pocket while waiting 5-7 business days for my refund. There was no flexibility, no urgency, and no real customer care shown throughout the process. I’d think twice before ordering again, especially if you need something by a specific date.

Ongoing useless delivery drivers, for four years in North Northants they have got away with not doing their jobs properly or following instructions. They have absolutely no respect for customer orders or property. Can they actually read and follow instructions?? Orders are dumped anywhere bar my safe place. Totally defeats the object. Left in plain sight for all to see and out in bad weather. They can literally see my safe place walking to the house. Multiple times orders are forced in to the letter box, stuck and damaged. If you get through to customer care or delivery / shipping they don't give a cr@p. Customer service is non-existent. You get passed around to multiple departments and people who have no clue, then back to the department you first spoke to. Drives me insane, they do this on purpose so we give up on the calls. They use all the same pathetic scripts telling you they will resolve the issues and it will never happen again, next delivery exactly the same abysmal service. Drivers update deliveries with - Parcel was handed to resident - no they are not, never are. Even worse since they started using Evri.
No one monitors our reviews or replies cos they haven't cared for years and don't give a sh1t3. I report this nearly every time it happens, again the past few weeks, and nothing is done about it. Four years!! And what is the point of taking out Prime when deliveries take 3+ days.
Like others I've been a loyal customer for over 20 years, obviously Amazon doesn't care about loyalty!
Time for a change fellow customers.

Amazon Has Ignored My Complaint and Trapped My Gift-Card Balance
I have been a loyal Amazon customer for more than 10 years, but I am extremely disappointed with how Amazon has treated me.
My account has been restricted to digital purchases only, and every order I place for physical products is automatically cancelled. Amazon claims this relates to my returns, even though my returns were for genuine reasons, such as faulty products or clothing that did not fit. I have also purchased and kept many items over the years.
Amazon previously emailed me saying there was no unusual activity on my account, but later gave me a completely different explanation. A customer-service adviser named Mustafa also told me that my account would be reactivated, but this never happened.
My account contains approximately £190.09 in Amazon gift-card credit, which I am now unable to use for normal purchases. I have sent several emails and a formal complaint, but Amazon has still not provided a proper response or fair resolution.
I want Amazon’s Executive Customer Relations team to contact me urgently, review the restriction and resolve the issue with my gift-card balance.
Name: F Latif
This has been an unfair and extremely frustrating experience. I would not expect this treatment from a company like Amazon.I want Amazon’s Executive Customer Relations team to contact me urgently, review the restriction and resolve the issue with my gift-card balance. Amazon can contact me privately, and I will provide my account details securely.
Rating: 1 star

“Buy in the next 40 minutes for delivery tomorrow”.

I purchase and select the premium next day delivery to receive tomorrow.

As soon as you purchase, within the specified time frame left, the order delivery estimate then switches to the day after tomorrow.

I’m tired of Amazon using scammy tactics to get a sale. It makes it really hard to make informed decisions when purchasing if you’re just lied to.

Worst customer service, I spent more than 3 hours with their agents to solve my problem on applying my promotional code. They could not solve it, even did not provide alternative way, e.g. convert to gift card or refer to other teams for help, they just end the chat very rude. Then I contacted the customer service again and requested a formal complaint, another agent said he's handling my complaint but still no solution. Eventually, he ended my call very rude and I couldn't ask any further support.

An absaloute disgrace of a company. Because they are the largest online retailer in the world, they think they can simply disrispect their own long serving customers like me over 20 years of buying from them. My length of time with amazon is clear evidence of my loyalty, and apparently I was accused of abusing their policy by sending back too many goods. Oh right? There's a limit is there, Can you show me that in your small print? or does a judge have to find it? They wont let me buy from them again and im inocent and done absaloutley nothing wrong. Im about 7 or so months in now and have kept fighting for answers or reinstated by they couldnt care less like im a piece of dog muck on Bezos Boot.

Item delivered BUT NOT DELIVERED

Normally have no issues with Amazon but recently had a few.......

A few months ago I ordered Whisky but they delivered Tia Maria (which I hate) Ok, negotiated CS and got a refund & told to keep the Tia Maria.....ended up giving it away......the other issue was that the whisky ordered was initially on offer but not any more so I could not buy a bottle with the refund.....

Then Sunday I ordered micro SD memory cards which I needed for today....it said delivery Mon.....got an email late afternoon with a delivery pic being put through a door letterbox......BUT I do not have a letterbox in my door.....after much messing with AI chat I got through to an agent who again refunded ..... but I had to go elsewhere to buy a card as I needed it today......

If Amazon bother to read these posts - your delivery service is slipping and starting to tarnish and let down your good name and service!!! Case of too big now so don’t care anymore !!! Reviews won’t affect us … Watch this space !!!

Wasted so much time waiting for deliveries that don't turn up next day. Goods are just dumped by the front door and not even bothered to knock. Waiting now for a parcel that will be FOUR days late!! To big now to give a sh*t about the people that made them what they are. Crap service

Item delivered while someone was home, no knock on the door the driver just forced the package through the letterbox, a letterbox is for letters not parcels!
Luckily there was no damage to either the item of the letterbox, but it seems these kind of deliveries are happening on a daily basis.

Be careful what you buy from Amazon they are not your seller. You are buying through Amazon to the dealer.
I have just bought an Air conditioner at a cost £545.
Yes I got delivery .
The product arrived with handbook and info on the machine all in chinese. With no CE certification.
I went back to Amazon the next day saying I wanted it returned with full refund. who then refered my complaint to the dealer who did not want to know.
Various messages flowed through Amazon to no avail.
I then went to Consumer Rights who told me that because it was OF UNUSABLE QUALITY AND NOT FIT FOR PURPOSE. and lack of safety certicate they had to take it back at their expense, Normally by paying on my debit card it would not protect me but in this instance the seller has sent something I havent.
ordered as I dont speak chinese. So I have been told to go back to my bank.
There is a company name and address on the label as sender but this is now void
Also i have been given a private address to return to ?????.
This could be happening a lot Consumer Rights are looking into both the practice of this seller and also the lack of support for the customer from Amazon
The return address is a private address nothing to do with the company, is he passing returns around ????
So amazon should be checking their practice..
Dont touch. before you have checked source of suppier this was stated as being good,

They have this online electronic enquiry platform. It doesn't work very well. I asked for a replacement item for damaged one and got a refund instead. I bought a replacement which cost 50% more! Then I got a message that a replacement had been sent in addition to the one I purchased. It never arrived so it them asked if I would like a refund.

It's damaging the reputation of the online store since it always provided a good service.

Ordered a scooter for my grandson paid extra carriage cost was told it would be delivered 31st July then told 1st August then 3rd August not even telling me the problem, phoned customer service and was told it would be delivered on 4th August by 1pm now told they don’t know when it will be delivered.