Amart Furniture Reviews 

30,183
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,775 reviews, reviewers overwhelmingly had a great experience with this company. Many shoppers frequently share that the store staff are extremely friendly, approachable, and well-informed, making the entire furniture buying process very pleasant and totally pressure-free. Consumers also mention the seamless delivery service, noting that orders arrive safely on schedule and items are handled with great care by polite drivers. Though some customers expressed frustration regarding delivery delays, incorrect product parts, or unexpected scheduling issues, these negative experiences were less common. A few other people also noted receiving damaged products or encountering unhelpful customer service when trying to resolve their complaints.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that sales and delivery teams are friendly,... See more

Product

People report positive experiences with product quality, praising the sturdy build and great value for money.... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt timeframes and seamless scheduling.... See more

Service

Customers had positive experiences with service, consistently praising the friendly, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as exceptional, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were friendly, informative & not pushy, allowing me to sit & ponder which product I would eventually purchase. The stock was available for delivery within days & the warranty on the couch I... See more

Rated 5 out of 5 stars

Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more

Rated 5 out of 5 stars

We had an excellent experience from the time we entered the store. All staff were friendly, courteous and professional. TGEY knew all aspects of their products and quoted us a very good price. We high... See more

Rated 5 out of 5 stars

There was a really good product range with prices for most budgets. The store staff were fantastic- they didn't hover when I was just browsing but were close by when I needed help to purchase. The s... See more



Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Mattress Store
  6. Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(30,183)

4,452 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer service from the lady who…

Best customer service from the lady who helped me. Easy to have conversation with and choosing, also best prices she was great with my price on what I was looking for and wanted. She is the best, I forgot her name but if you go in AMART cairns look for the blond curly hair lady very happy and helpful person. Thank you.

21 August 2026
Rated 5 out of 5 stars

I’d like to recognise Amart Furniture at Benowa

I’d like to recognise Amart Furniture Benowa for its outstanding customer service.

From the moment I walked in, the team were warm, welcoming, and genuinely helpful. The experience was completely stress-free, with no pressure to purchase—just patient, honest guidance to help me find the right options.

They also went above and beyond with pricing and delivery arrangements, always friendly and professional. It’s rare to feel so valued as a customer, and Amart Benowa truly delivered that experience.

I’ll definitely be returning and recommending the store to friends and family. Thank you to the team for making everything so easy and enjoyable!

20 August 2026
Rated 1 out of 5 stars

AMART NOT HONOURING QUALITY GUARANTEE WARRANTY

Purchased a 4 piece $3500 outdoor furniture setting. 2 x single seater chairs, 2 x 2.5 seat and a table.
According to AMART's warranty, this setting is under warranty for 24 months due to the price.
It is made from Resin rattan with powder coated steel frames. The table is metal with a 'dipped' wood looking coverage. The coverage is MICRO thin!
Here is the problem.
The dipped coating on the table is bubbling under the coating and is peeling off in large pieces. When the pieces peel off, rust is evident underneath the coating.
The setting is around 10 months old. Is is always under cover ( not in the open) and is always covered when not in use with the plastic covers provided.
After reading AMART'S Quality Guarantee policy, I lodged a claim for a replacement table based on it being a manufacturing fault.
AMART have denied the claim with NO REASON given.
They refuse to admit that it is a fault in the manufacturing process. It is apparant that the metal table WAS NOT prepared properly before the coating was applied.
They now fail to return my emails and respond to calls.
I have a heap of photos to post detailing the damage to the table.

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Product Delay

The prices were good and the checkout process was straight forward, however, the product I purchased isn’t available to be collected until 3 weeks from now which is disappointing.

20 August 2026

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