Amart Furniture Reviews 

30,176
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,775 reviews, reviewers overwhelmingly had a great experience with this company. Many shoppers frequently share that the store staff are extremely friendly, approachable, and well-informed, making the entire furniture buying process very pleasant and totally pressure-free. Consumers also mention the seamless delivery service, noting that orders arrive safely on schedule and items are handled with great care by polite drivers. Though some customers expressed frustration regarding delivery delays, incorrect product parts, or unexpected scheduling issues, these negative experiences were less common. A few other people also noted receiving damaged products or encountering unhelpful customer service when trying to resolve their complaints.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that sales and delivery teams are friendly,... See more

Product

People report positive experiences with product quality, praising the sturdy build and great value for money.... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt timeframes and seamless scheduling.... See more

Service

Customers had positive experiences with service, consistently praising the friendly, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as exceptional, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff were friendly, informative & not pushy, allowing me to sit & ponder which product I would eventually purchase. The stock was available for delivery within days & the warranty on the couch I... See more

Rated 5 out of 5 stars

Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more

Rated 5 out of 5 stars

We had an excellent experience from the time we entered the store. All staff were friendly, courteous and professional. TGEY knew all aspects of their products and quoted us a very good price. We high... See more

Rated 5 out of 5 stars

There was a really good product range with prices for most budgets. The store staff were fantastic- they didn't hover when I was just browsing but were close by when I needed help to purchase. The s... See more



Company details

  1. Furniture Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Mattress Store
  6. Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(30,176)

4,452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless from ordering to delivery

I ordered online on Monday evening and was contacted by email the following morning to arrange delivery. Delivery was booked for Thursday, only a few days after ordering, and the entire process was seamless.

Communication was excellent, tracking was provided and accurate, and the delivery arrived as advised. From placing the order through to receiving it, everything was straightforward and efficient.

Really impressed with the overall experience and wouldn’t hesitate to purchase from Amart again.

28 August 2026
Rated 5 out of 5 stars

I was really happy with my overall…

I was really happy with my overall experience. The website was easy to navigate, product information was clear and helpful, and the ordering process was straightforward. I also found the pricing very competitive and was impressed with the communication around my delivery. The product arrived when expected and the quality was exactly what I was hoping for. Overall, a very smooth and positive experience.

28 August 2026
Rated 5 out of 5 stars

Thank you again for your wonderful…

Thank you again for your wonderful service and exceptional delivery. I highly recommend Amart for their outstanding customer service, helpful staff and care during delivery. I would happily recommend Amart to my friends and family. Thank you for making my experience.

28 August 2026
Rated 5 out of 5 stars

Cairns AMART great customer service

Amart easy to deal with, once ordered online, the communication was fantastic by staff.
I received a call to say my products were ready to be picked up, and then the following day, I received another call from the pick up area staff member, to verify that it was for me, and my details were correct.
Great service, efficient and transparent - keep up the great customer service Cairns AMART !!!

22 August 2026
Rated 1 out of 5 stars

Poor Communication

Advised of delivery date of 28/8 so organised to have the day off work. I then get a message from delivery people that my order was out for delivery on 24/8. 1 hour's notice is absolutely unacceptable. I work 1.5 hours from home and was impossible to get there to let the delivery people in with my large package. I needed to be at home so they could put my order inside as I live alone and am not able to move it by myself. It is still sitting outside waiting for someone to help me move it. I complained to Amart and I was told, well, you did say have it delivered to your front door, but that was on the assumption that I would be home on 28/8 (as advised by delivery people) to take delivery. I did speak to a representative to see if delivery could be rerouted to another day but that, of course, is not possible. I don't sit around all day just waiting for a delivery to turn up as I am employed full time.

24 August 2026

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