Always Riding Reviews 

1,613
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Avoid this company like the plague. Clearly still trading under false pretences. Money taken but no product delivered and no response to emails. Thankfully have been able to recoup money from credit... See more

Rated 1 out of 5 stars

I bought a pair of shoes and they weren't wide enough. There was no address on the receipt but one on their website but I emailed Always Riding for their return address with no reply. So, I returned t... See more

Rated 5 out of 5 stars

I ordered the Brooks Dalston backpack, mostly under other recommendations on the site and i love it. It was packed beautifully and arrived it good time. The bag has a useful laptop pouch as well... See more

Rated 5 out of 5 stars

Ordered wrong colour trousers by mistake and Always Ridings responded positively by email to allow change in order. Quality of product great, service excellent and will definitely use again as well... See more

Company details

  1. Bike Accessories Store

Written by the company

Always Riding is the UK's leading independent e-tailor of stylish cycle clothing from new and established brands for both men and women. Within our easy to use store, you can read reviews from your fellow cyclist, browse, buy and then receive same day speedy despatch.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

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3.3

All reviews

(1,613)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy and clear communications.

Despite having a relatively small range. They have some great quality gear stocked. The ordering process was a little clunky, but it was a small price to pay the the goods and speed of delivery and processing. I'll be back for sure.

14 April 2014
Unprompted review
Rated 5 out of 5 stars

Good shop

Good shop with nice and rare goods.
A bit pricey but quality is there.
Good customer service with constant intel on order availbility.

11 April 2014
Unprompted review
Rated 4 out of 5 stars

I love my Chrome bag and how soon it arrived in my city! The delivery was a problem.

I live in Luxembourg and ordered a Chrome citizen bag. It got to my city soon and in a perfect state. My only complaint is that I wish that alwaysriding.com would've told me what specific courier would be bringing it home. It turned out to be GLS, which, as I learned later, closed 6 months ago its only depot in Luxembourg (the nearest one is in Brussels, 3 hours and 40+ EUR away by train). I had to take half a day off from work in order to be at home at an acceptable time for the GLS delivery (or else they would send it back to Brussels!). I guess it is a mistake from Alwaysriding, and GLS has no fault either, that´s why I give them 4 stars... but I hope that in the future they inform the buyer about the courier, so that s/he knows what s/he´s getting into when ordering. And, form now on, alwaysriding: please, don´t send to Luxembourg via GLS!

10 April 2014
Unprompted review
Rated 4 out of 5 stars

Good customer service

An item I ordered as a present had been pictured in the wrong colour. I emailed the company immediately and they apologised and offered to return the item for refund if the birthday girl doesn't like it. Sweet as

10 April 2014
Unprompted review
Rated 5 out of 5 stars

What I wanted when I wanted

Ordered the large size bern allston as per the size guide suggested. Delivery was next day with the option to upgrade to an earlier slot for a small fee. Came on time and with no problems arrived in good packaging and most importantly fitted. Will use again for sure !!

31 March 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service. Fast delivery

Anytime again. When my order wasn't complete due to the manufacturer's fault the team was right on top of it. Plus delivery to US went with no problems whatsoever!!!

Awesome

31 March 2014
Unprompted review
Rated 5 out of 5 stars

Great and fast quality

Its the second time I have ordered from Always Riding and I have experienced fast delivery, mostly good quality stuff and perfect conditions of the orders on arrival. The crome bag, cheap on sale, the Walz cycle cap, and the cateye ligts I have orderd where perfect, but the cycle cap from cafe du cyclista did not last long. This is more cafe du cyclista, which is to blame, but still a part of Always Riding's product line.

30 March 2014
Unprompted review
Rated 5 out of 5 stars

Well packed, well delivered, well done.

I did a Bing search on the Bern Allston helmet and found a stockist I hadn't come across, before - Always Riding. A quick visit to their site and there was the helmet I wanted. I'd done a little research about fit and sent a query off to the company and was impressed to get a reply on a Sunday. The helmet arrived soon after and was exactly right. Thanks!

30 March 2014
Unprompted review

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