Lack lustre staff who sound half asleep. Go off the phone after you have spent 5 minutes explaining the problem. Say they are going to speak to store. You wait another five minutes and then get transf... See more
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I WROTE A NEGATIVE REVIEW AND RECEIVED A CENSORSHIP MESSAGE TELLING MJE I CAN ALTER IT I TAUGHT AT ST JOHN S LAW SCHOOL PROFESSIONAL PLAYWRIGHT DIRECTOR DESIGNER MASTER ACTING COACH OF... See more
Beware if buying ex-US. Bought a sleeping bag and pillow for about US$350. Free shipping in the US but no problem when asked for a $43 shipping charge to Canada. It was fully disclosed and happy to pa... See more
Company replied
Placed an order, got a confirmation email stating that the order was received. However, there was no other correspondence, e.g. processing confirmation, shipping, etc. The order tracking system didn... See more
Company details
Information provided by various external sources
Get free shipping on oakley sunglasses, north face backpacks and more. We stock running shoes, camping equipment and gear from only the best brands.
Contact info
170 SW Scalehouse Loop, 97701, Bend, United States
- 800-369-3949
- customerservice@altrec.com
- www.altrec.com
1.5
Bad
139 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've only ordered from Altrec a few …
I've only ordered from Altrec a few times, but each time, I've had no trouble checking out and the order is shipped in a timely fashion, arrives when promised if not sooner, and the merchandise is always in perfect shape upon arrival. I've not needed to use their Customer Service department, thus the four vs five star rating. Truly outstanding can only mean that it goes above and beyond a normal "good" exchange and since I've not had that opportunity, I reserve one star. Otherwise, nothing but positive in my dealings with Altrec.
11 May 2017
Unprompted review
Wrong item was sent
Wrong item was sent, it was mistagged so this most likely caused the error.
11 May 2017
Unprompted review
Good deal unless you have to return something
The color was off the return was not easy.
9 April 2017
Unprompted review
Altrec has the best deals
This company has the best deals and excellent customer service. I am always satisface with the quality of products.
10 March 2017
Unprompted review
Got what I wanted. Finally.
They for some reason never processed my order. I had to call them 3 of 4 days later since I had never gotten a shipping confirmation. Turns out it hadn't gone anywhere. Luckily they still had what I wanted and shipped it right out same day. I received it in a timely fashion once it got going. Wonder if I'd forgotten about it would have ever shown up. They took my money without a problem!
10 March 2017
Unprompted review
fast shipping & exactly what i wanted
i couldn't find the shorts i wanted cheaper anywhere else and with free and fast shipping and tax free... excellent place to order from!
7 March 2017
Unprompted review
Fantastic
Exactly what I ordered, great price, fast delivery - thank you
6 March 2017
Unprompted review
Great Buy!
I was looking all over to find a half zip wicking top, similar to the one I had purchased 2 years ago and Altrec had my top. It fit true to size and I love the feel of the material. Highly recommend this garment. Thank you.
8 February 2017
Unprompted review
Everything I expect from a business
I have shopped with them several times and every time I've received exactly what was promised and when.
6 February 2017
Unprompted review
Great price
I was looking for a specific brand of sunglasses and Altrec had them. They were even an extra 20% off...that was a super bonus. I have always had good luck when ordering from this company.
6 February 2017
Unprompted review
Exactly as Expected
These came through exactly as expected and quickly too !!
5 February 2017
Unprompted review
How good is ALTREC, really?
Who is better than ALTREC? Nobody! They're the BEST!
3 February 2017
Unprompted review
They could not help me to buy them!
I live in Argentina, never answered my mail, so my order was canceled. They could not help me to buy them!
31 January 2017
Unprompted review
Light packable warm true to size fit
19 January 2017
Unprompted review
They never sent my package.
I get an email long after i placed my order saying sorry. We no longer stock that. I was very disappointed. I would not recommend this site.
18 January 2017
Unprompted review
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