Support from staff both medical and non medical has been very good whilst my medication gets tweaked and sorted. Very happy. Definately doesn't feel like they're a sales team. My Dr is mindful of my b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only down really is doctors try under prescribing al the time. Won't believe your reason for changing strain and makes it difficult to talk freely about terpenes that help. Why does it still feel like... See more
I have used alternaleaf for a couple of years now and have had a really great experience with Daniel Dotta, my regular Doctor who has been extremely supportive, understanding and easy to get along wit... See more
I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he... See more
Company replied
Company details
About Alternaleaf Australia
Written by the company
Alternaleaf is Australia's leading alternative health clinic, dedicated to supporting over 150,000 patients access qualified doctors and nurses.
What’s the process to becoming an Alternaleaf patient?
It begins with a free pre-screening check and nurse call to find out whether you may be eligible for Alternaleaf services, followed by a paid consultation with one of our doctors.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
We know how important Alternaleaf reviews are in order for you to provide us feedback, and to determine if we are a potential fit for your needs.
To continue to protect patient data, we may not be able to respond to requests publicly, and ask patients with feedback about our health professionals to also use our contact form found on our website and within your patient portal for individual support.
Transparency statement: Alternaleaf reviews submitted by members of the public and patients are shared internally with a team focused on supporting our patients.
Contact info
4.4
Excellent
917 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr Victor Lee was awesome
Dr Victor Lee was awesome. I missed the initial call due to being in hospital and he called me back last nite. I have acute cancer
17 March 2026
Reply from Alternaleaf Australia
Hi Rosita, it is lovely to hear that Dr Victor Lee was awesome and went out of his way to call you back after you missed the initial slot. We always want to make sure you get the care and support you need when navigating your treatment. Thanks for taking the time to share your experience with the team.
Quality product
The products have been very effective for the symptoms that I feel. My anxiety has levelled out and my depression has subsided.
29 June 2026
Reply from Alternaleaf Australia
Hi Georgina, thank you for sharing your feedback. We are glad to hear that you have had a positive experience and that you are finding your treatment plan effective.
Professional prompt and friendly
Professional prompt and friendly
I am extremely happy with the Alteraleaf product as it is suiting my symptoms very well
17 June 2026
Reply from Alternaleaf Australia
Hi Graeme, thanks for sharing this feedback, it is great to hear you are extremely happy with how your treatment is suiting you. We always aim to provide a professional, prompt, and friendly service to make sure you feel well supported by the team. We really appreciate your support.
I found a Alternaleaf easy and stress…
I found a Alternaleaf easy and stress free. When you’re unwell you need things to be as uncomplicated as possible.
Consultants were empathetic and invested in my health.
29 June 2026
Reply from Alternaleaf Australia
Hi Kim, thank you for your feedback.
We are glad to hear that you found our process easy and stress-free. We completely agree that when you are feeling unwell, things should be as uncomplicated as possible. It is also wonderful to know that our team was empathetic and genuinely invested in your health.
If you ever need any further assistance, please feel free to reach out to us.
Reply from Alternaleaf Australia
This is for informational purposes only. For medical advice or diagnosis, consult a professional.
Hi Pauline, thank you for your feedback.
We are glad to hear that talking to your doctor today was a positive experience for you. If you ever need any assistance moving forward, please feel free to reach out to our team.
Very professional knowledge
Very professional knowledge, advise and service. Nice range of products.
28 June 2026
Reply from Alternaleaf Australia
Hi Cyndi, thank you for the feedback. We're delighted to be providing your care.
Bit of a time delay with appointment...
Bit of a time delay with appointment...
In general good service...
31 January 2026
Reply from Alternaleaf Australia
Hi Dale, thank you for your feedback.
We apologise for the appointment delay you experienced, but are glad that you received good service overall.
If you need any assistance or have any questions about your ongoing care, please feel free to reach out to our team.
I like it then accused not using…
I like it then accused not using vaporizer dry when I was now got cut off n waiting to prove hopefully get a new dr 👎 very disappointed service/ product kept asking me yea
4 April 2026
Reply from Alternaleaf Australia
Hi Caleb, thank you for sharing your feedback.
We are very sorry to hear about your experience and the frustration this has caused. As a medical service, our team must operate within strict clinical care guidelines and regulations, but we apologise for the disappointment this situation has left you with.
If you have any questions or need further assistance, please feel free to reach out to our support team.
The doctors are alway easy to talk to…
The doctors are alway easy to talk to and very helpfull.
10 March 2026
Reply from Alternaleaf Australia
Hi Michael, thank you for sharing your feedback! It's wonderful to hear that you find the doctors so easy to talk to and helpful during your consultations. We really appreciate your kind words and support!
Reply from Alternaleaf Australia
Thanks for sharing. We're glad we could help.
The nurse I initially spoke with was…
The nurse I initially spoke with was very helpful and easy to interact with.
The regular doctor amazingly understanding and informative, a pleasure to speak with.
The delivery of product wonderfully efficient. I'm so grateful to be able to access this .
27 June 2026
Reply from Alternaleaf Australia
Hi Jeanette, thank you so much for sharing your wonderful feedback!
It is lovely to hear that you found both the nurse and your doctor so understanding, informative, and easy to speak with during your consultations. We're also thrilled to know that your delivery was efficient and that you've had such a positive experience accessing your care. We really appreciate your kind words and support!
Excellent service
27 June 2026
Reply from Alternaleaf Australia
Thanks so much for the support! Happy to be of service.
Always a pleasant experience
Always a pleasant experience. I always have everything explained in detail, and the doctor is easy to talk to.
6 April 2026
Reply from Alternaleaf Australia
Hi Sharon, thank you so much for sharing your feedback!
It's wonderful to hear that you always have such a pleasant experience and that your doctor is easy to talk to and explains everything in detail. We really appreciate your kind words and support.
I got the prescription change I needed…
I got the prescription change I needed so my experience was satisfactory. I had been with a previous doctor at Alternaleaf for about 18 months so was a bit nervous with my new doctor, Dr Singh. But he is very good and helped me and he is very personable. Thank you. Anthony Stokes.
9 February 2026
Reply from Alternaleaf Australia
Hi Anthony, thank you for sharing your feedback! It's completely understandable to feel a bit nervous transitioning to a new doctor after 18 months, so we are thrilled to hear that Dr Singh was so helpful, personable, and able to assist with your prescription change.
We really appreciate you taking the time to share your support!
Reply from Alternaleaf Australia
Hi Mark, thank you for sharing your feedback! It's great to hear that you found the team so easy to talk to and that we were able to fulfil all your needs. We really appreciate your kind words and support!
Use this companyWell you given me consistant great…
Well you given me consistant great quality weed.... Without it I don't function...... Went to pick up my weed today. And my new docter made it that I can't pick up every seven day.... Have to wait till next Thursday....... But I'm poking my finger a my weed crew on the net..... To be honest.... It was so easy to get on to..... I'd suffered insomnia for many years...... I was just so great full to find this greener indica..... The system is changing..... You have to do certain things and not make any waves..... I had an disagreement with a consultant recently...... So I didn't want to see or talk to him again.... Got another one no problem....... He's still putting it on me to get a vape..... I know it's for health reasons...... I choose to do it how I want....... If I just have to buy a vape..... To keep getting scripts..... I'll jump through those hoops....... Use this company.... If they put up with me.... The exsperiance should be a Jamaican getaway
6 April 2026
Reply from Alternaleaf Australia
Hi Grant, thank you for sharing your feedback and for the 4/5 rating! It's great to hear that you've experienced consistent quality and found the service easy to use to help manage your insomnia. We're also glad we could smoothly transition you to a new doctor when requested.
Regarding the guidance around dispensing intervals and vaporising, these protocols are entirely focused on health, safety, and responsible clinical care. We really appreciate your understanding and willingness to work through these requirements with our medical team. Thanks again for your support and recommendation!
It's easy to have a consult,not…
It's easy to have a consult,not expensive. Products arrive well packed in only a few days .
15 March 2026
Reply from Alternaleaf Australia
Hi Louise, thank you for sharing your feedback.
It's wonderful to hear that you find the consultation process so easy and affordable. We're also glad to know that your products arrive quickly and well-packed! We are always committed to delivering great value and a seamless service for our patients, so we really appreciate you taking the time to share your support.
Reply from Alternaleaf Australia
Hi there, thank you for sharing your feedback. It is good to hear that you had a positive consultation with your doctor and found the pick-up and delivery options quick and straightforward. We appreciate you taking the time to review our service.
Reply from Alternaleaf Australia
Hi Vikki, thank you for sharing your feedback. We are pleased to hear that you found our team to be professional, efficient, and friendly. We appreciate you taking the time to review our service.
Great staff
Great staff, easy site to use. Drs explain everything so you can understand easily and they’re good at knowing what products you need to help you
25 June 2026
Reply from Alternaleaf Australia
Hi Tania, thanks so much for the feedback. Great to hear the site is easy to use and that our doctors and team have been able to guide you through your treatment so clearly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.