Well executed, prompt and fuss-free collection of an Internet order. Used the cutting service with a simple request to split a sheet of material, which was done, ready for collection as instructed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Once again Alsford's delivery person was 10/10. Polite, friendly and offloaded to exact spot I wanted. Would give 4.5 stars overall as delivery time was later than I had been told the day before, but... See more
Prompt delivery without any blemishes so all you can ask for. The door itself is very basic indeed so only barely good value. Order confirmation and my subsequent query both ended in spam filter, no i... See more
Brilliant service again from Alsford. I ordered builders sand but rubbish WiFi repeated the same order so I ended up ordered twice as much as needed. They helped me cancel the second order. When it ar... See more
Company details
About Alsford
Written by the company
Alsford is your local Timber and Builders' Merchant, supplying timber, tools and building materials to Trade and DIY customers.
Alsford Timber LtdBringing Knowledge and Expertise to Every Order
Alsford Timber Ltd has been around since 1882 and is now the largest independent Timber and Builders’ Merchant in South East England. With 19 branches across Kent, Surrey, London, East Sussex and West Sussex you can buy online to Click & Collect, place an online order for delivery, or shop in branch today. We deliver across London and the South East direct from your local branch to your door.
Your Local BranchA Modern Business Steeped in History
We've spent over 140 years creating the Alsford brand you see today because, like you, we believe in building things to last. From humble beginnings selling fencing and timber in South West London, Alsford has grown to become the largest independent timber merchant in South East England. Today, we pride ourselves on our central database that allows customers and staff to see stock availability across the business in real-time.
Investors in People
You learn a lot in 140 plus years. Especially about people. We know that it's our team that makes us unique, and without them, nothing happens. So to us, Investor in People is more than just an award, it's a philosophy.
Products that Deliver
Alsford offers a wide range of high-quality building products from sawn timber to sheet materials, Alsford has what you need for your next project.
Timber Sheet Materials Special Offers Energy Essentials
Contact info
United Kingdom
- www.alsford.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order arrived when it was supposed to
Order arrived when it was supposed to. Driver was very helpful
6 July 2026
good price prompt delivery cannot fault
6 July 2026
Easy ordering process
Easy ordering process, driver excellent and unloaded items. Offered to help him but said he was fine.
13 July 2026
Great service
Great service. Easy to use website and great value. The delivery was on time. Would definitely use again.
2 July 2026
Your staff were extremely helpful an…
Your staff were extremely helpful an knowledgeable.
10 July 2026
Driver was polite and helpful
9 July 2026
a very good experience
7 July 2026
Correct goods delivered promptly.
Correct goods delivered promptly.
Nice staff.
A little notice of the delivery day/time would have helped.
6 July 2026
Great comms.
After an online purchase I got a follow up email from my local branch with the delivery date. Delivery driver called when on route and the wood lifted to exactly where I wanted it. Wood is very good quality. Overall, a great service.
2 July 2026
Great service
Thank you to Eva & her colleague at your Leatherhead branch for all their help & patience helping us with flooring for our shed.
Highly recommend.
3 July 2026
Unprompted review
Excellent service
Excellent service. Very quick delivery. Friendly, helpful driver. Good value.
29 June 2026
Called me the day before the delivery…
Called me the day before the delivery and told me what time to expect them. Even carried the sleepers up the driveway to my garden gate, very friendly service
28 June 2026
Great quality railway sleepers at an…
Great quality railway sleepers at an amazing price delivered on time many thanks
28 June 2026
Done
Made an online order which some how went to another branch id paid for for two large bags of ballast hadnt heard anything about delivery so i rang sittingbourne branch as i put the phone down it was.deliverd straight away.well done alsford.
18 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.