Steve from ALS was professional
Steve from ALS was professional and came by punctually today as agreed. He inspected my front door lock and claimed that the lock is fine and is far away from needing change.
I was concerned that some mechanism might have gone loose as the handle had gone lighter suddenly when I lifted it a few days ago. I appreciate Steve’s honesty to tell me that when the lock was tight / heavy in the past, the builder didn’t fit it properly. I had lived with that firmness for more than 15 years and thought it was the norm!
Thanks very much, Steve for your kind honesty and for the complimentary service. I am also grateful for your assurance that my lock is fine.







