Alpine Elements Ltd Reviews 

613
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for their exceptionally friendly attitude, outstanding hospitality, and incredible dedication throughout the entire holiday. People also highlight the perfect mountain locations, seamless organization, and delicious gourmet meals that make every active trip truly memorable. However, some customers also noted that certain properties felt a bit tired and could definitely use a physical refresh. Reviewers mentioned that while accommodations were generally comfortable and welcoming, individual chalet buildings could sometimes appear slightly dated or worn. Consumers appreciated the overall quality but felt these minor facility details deserved some attention during their stay.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are exceptionally attentive,... See more

Location

Consumers find location to be positive, highlighting superb settings high in the mountains with great views... See more

Quality

People report positive experiences with quality, highlighting delicious and superb dishes served throughout... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and enthusiastic staff... See more

Holidays

Customers had positive experiences with holidays, expressing complete satisfaction and highlighting amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic weeks stay at Chalet Jolie! The rooms were comfortable and clean. The food was very high quality all through the week. The location of the chalet is perfect for getting the bus... See more

Rated 5 out of 5 stars

We had the most wonderful stay at Chalet Elegant. Finn and Elliot were incredible hosts and looked after us so well from start to finish. The quality of the food was absolutely top level — every meal... See more

Rated 5 out of 5 stars

Chalet holidays are made (or not) by the chalet hosts. We were lucky to get Deni and James looking after us and had the most amazing holiday in Morzine. Professional, efficient and friendly. The food... See more

Rated 5 out of 5 stars

Made the booking process straightforward and felt at ease from the word go that everything was covered. Staff, food and hotel itself were top notch, ideal location slightly away from the noise of the... See more


Company details

  1. Travel Agency
  2. also in
  3. Ski Holidays

Written by the company

Alpine Elements is a specialist ski, snowboard and summer active holiday company. We have been operating for over 18 years and take over 22,500 clients away to France, Austria and Greece each year, many of whom are repeat guests or recommendations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

613 reviews

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No recent history of asking for reviews

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4.9

All reviews

(613)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The resort in morzine was amazing

The resort in morzine was amazing, the weather was stunning 35c all week. The chalet hosts thoroughly looked after us and the food was absolutely delicious (and I'm gluten, dairy & soya free) but certainly didn't go hungry or without taste! And the afternoon cakes were so good! Really nice to share meal times with other guests,

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional value and service

We have just returned from a week at the Philibert in Morzine with Alpine Elements .
Everything was spot on ! The food was fabulous , the hotel clean and comfortable with a lovely pool, sauna and jacuzzi .. the hotel is exceptionally well run by the manager Dan. The staff very friendly and helpful and the opportunity for activity is endless including amazing value with pre arranged activities ! Can’t fault this company !

30 August 2025
Unprompted review
Rated 5 out of 5 stars

I could not fault Alpine Elements

I could not fault Alpine Elements. From booking and the pre departure info to the actual holiday they were great. The staff at the chalet were all so friendly, the chalet location was great, all the activities were fab and the food was amazing. We wouldn’t hesitate to book again

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous family holiday

Fabulous family holiday
Perfect for active families in stunning scenery with a little TLC with lovely scenery,accommodation and superb food. super activities included.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Tignes- Hotel Tetras

Just returned from Tignes - Hotel Tetras. Fantastic week, the whole staff team were so friendly and helpful, room over looking lake was stunning. Lovely quiet location but you will sometimes need to get a bus up higher. Facilities all very clean and the food was lovely . Highly recommend.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

In our alpine element

Had a lovely week with two active boys in Morzine … wish I had booked two weeks! Transfer was easy, food was great all week, kids had a fantastic time making friends at the hotel. The week had the right balance of organised activities vs relaxation time and the included activities were fantastic. Enjoyed the pool, hotel very clean and staff nice. Want to come back! The mountains in the summer is a must - has this amazing combination of being buzzing, yet serene

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Chalet Delphine

Our chalet hosts, Ella and Josh, were exceptional. Great food and cakes all week in the beautiful chalet Delphine. The included activities were enjoyed by all and kept us busy and entertained all week. Overall a truly fantastic holiday. Well done to all the team at Alpine Elements

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Morzine for a warm week!

We stayed in Morzine at Chalet Austin for one week with our three sons and two of their girlfriends. The catered chalet option seemed to be the best for us and so it was. We were very well looked after by Frankie (with a little help from Hannah and Anna!) for our week there. Her cooking was great especially her cakes! We were never hungry and she kept the wine flowing! She was very happy to chat but was never intrusive. All of the staff that we had interaction with all seemed to be well drilled and capable! Met Barbara who was very very helpful indeed and really seemed to lead from the front. The chalet was lovely with good en-suites to each room. When we were there the temperature was in the early 30’s so very very warm. One of the bedrooms did get hot and hard to open window because of proximity to the road. But Barbara went out and bought us a brand new fan for that room which worked a treat. This was much appreciated! The various activities that AE organised were well done and they were helpful in pointing us in the right direction for extras such as horse riding….
Personally I would def use AE again …..

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic week in Tignes July 25

Fantastic week in Tignes July 25. Accommodation excellent & the Alpine Elements team were great - very helpful & friendly. The included activities were great, as was the hotel, food etc. Bar prices were reasonable too, what's not to like!!

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, this was our first experience with Alpine Elements and we would highly recommend. Staff are all so friendly and helpful, with great communication to ensure your holiday runs smoothly. We stayed at the Hotel Philibet and the hotel manager Dan was extremely knowledgeable and accommodating, nothing was too much trouble. We are a family with 3 children and various dietary requirements which can make eating out difficult to navigate. However staff were knowledgeable around managing this and went above and beyond to accommodate everyone’s needs. The activities were all very well organised and professional. A great family holiday with something for everyone, thank you Alpine Elements!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday

Fantastic holiday - so much to do for all ages - we were a group of 10 age range 19 - 64
All the alpine elements staff were very friendly and helpful. Food was excellent. Chalet Nyon very comfortable. We hope to return soon.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Bed Bug Infestation La Plagne in April

Family holiday in La Plagne in April. Initially everything was great up until the bed bug infestation in the apartment. Alpine Elements management were very apologetic, we were eventually moved on the last night of our holiday to alternative accommodation, we had 4 days of holiday ruined and now Alpine Elements are offering zero compensation even tho we had bed bug bites and a ruined holiday, thank you for nothing, will NEVER use them again and I'd suggest nobody else does either.

Thank you for the reply
Unfortunately I don't agree
When you say "your team" did everything they could, do you mean your Manager Charlotte who ran round doing as much as she could without any support from anyone else? Single handed she did what she could. However being moved on the last 2 nights of our holiday without any compensation isn't acceptable in all honesty. Bed Bugs! Bed Bugs! Bed Bugs! Started off in one room and then migrated to 2 rooms even with a so called "deep clean" they spread from one room to another. Family members were forced to sleep in the lounge and we all moved rooms and were inconvenienced in one way or another. Not acceptable at all !

6 April 2025
Unprompted review
Alpine Elements Ltd logo

Reply from Alpine Elements Ltd

We are deeply apologetic to Mr Seddon for the bed bug situation which affected one bedroom within the chalet. Our resort team reacted immediately to find alternative accommodation. The situation took us by complete surprise and we do manage all of our properties very closely for potential Bed Bug infestations. They were bought in by previous guests and there was little we could have done to pre-empt, other than to be as reactive as possible and relocate the guests, which I am pleased my team did, given the short notice.

During this peak week at such short notice we were only able to find a self-catered apartment and hotel but I am happy that my team worked tirelessly to help him and his family launder clothes, source the accom and deep clean the new apartment. We did pay for the replacement accom and our team worked long hours to satisfy the guests and make the move as seamless as possible.

I am not sure what else we could have done. Such a situation can happen to anyone, but when they do, we have strict protocols in resort for dealing swiftly with such issues. We do take these things very seriously.

James Hardiman
CEO iGOSKI Ltd (Alpine Elements)

Rated 5 out of 5 stars

Perfect 5* customer service

I haven't even had my holiday yet (in fact I've only just booked) and yet I'm already raving about Alpine Elements as a company. The customer service has been wonderful and faultless with Charlie emailing back and forth making sure everything is thought of to respond to my request. I now how the perfect week booked in Morzine - roll on the summer.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Chalet was perfect for our holiday consisting of two families. This was our first time in a catered chalet with kids and we wouldn’t hesitate to do it again!

Our chalet hosts Ev and Lydia were fantastic, nothing was too much trouble they really were amazing and made our holiday perfect!! Menus were delicious and a couple of minor adjustments were welcomed for the kids which we were very grateful for. The freshly baked cakes were the perfect end to a day on the slopes and thank you again for making my teenage son a birthday cake!

The chalet is amazing. Perfect for large families. Very clean, comfy beds and each room has its own facilities to use. The boot warmer and ski store were perfect to ensure dry boots every day too. The chalet is in a perfect location just a short walk to the centre of Mottaret. We had a few injuries too so the location worked perfectly for meeting skiers for lunch or going for a wonder round or if you have non skiers that want to go to a resort.

The ski area is fantastic. Lots of options depending on snow conditions. Easy to get to VT and Courchevel so you won’t get tired of skiing the same runs!

6 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of staying…

I recently had the pleasure of staying at one of Alpine Elements' chalets, and I can't recommend them highly enough! From start to finish, it was a fantastic experience that exceeded all my expectations.
The chalet itself was beautiful, cozy, and perfectly equipped for a relaxing getaway. The location was stunning, and it offered easy access to all the activities we wanted to enjoy. But what truly made our stay exceptional were the chalet girls. They were amazing! Friendly, attentive, and always ready to help, they went above and beyond to ensure that we had everything we needed for a perfect holiday. Their hospitality really made us feel welcome and taken care of.
Whether it was the delicious meals they prepared or their local knowledge and recommendations, they contributed immensely to the overall enjoyment of our trip.
I would 100% recommend both the chalet and Alpine Elements to anyone looking for a memorable holiday. I will definitely be booking with them again in the future!

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous chalet in Morzine (Petit Philibert)

Fabulous chalet in Morzine (Petit Phillibert) with fantastic hosts (Rachel and Pete). The transfers from the airport were smooth and quick, hosts really made sure we were having a great stay and helped us plan our skiing based on weather/snow conditions as well. We all thoroughly enjoyed it and will definitely be using AE again.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

AE on very best form

AE on very best form. Super chalet, with easy access to the cable car to Avoriaz. Tasty and well varied food, so much so, we didn't eat lunch on the slopes, we just skied through.
Very impressive staff team, super helpful, interested and focussed close to the end of a season. AE recruitment, staff incentives & staff culture deserve credit. Our room was spacious, comfortable, quiet and clean. We'll return.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Stayed in Chalet Alisier 1 in Plagne…

Stayed in Chalet Alisier 1 in Plagne 1800, the chalet itself would best be described as rustic and possibly some tlc needed in the off season for decor etc. The location is great in the quieter village, but only a few minutes walk to a ski lift, ski hire directly underneath.

The food was tasty and plentiful which is always key to a good ski trip. Ava and Katy the main chalet hosts were brilliant and hopefully we were not too noisy and rowdy fro them!

over all, I would recommend Alpine Elements.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Chalet Meilleur - Joe and Sam are Legends

We had a great stay at Chalet Meilleur in Méribel. The staff, Joe and Sam were amazing and couldn’t fault them. We will definitely be booking again and would love them to be our hosts again!

Alex
UTFT

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Wonderfull time away!!

We had an amazing time in Chalet Chamelia.
Our Chalet hosts, Alice & Imi were first class and the Chalet really was like home from home. It was our first experience of having a Chalet and certainly wont be our last

9 March 2025
Unprompted review

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