Alpha Watch Reviews 

Do not buy!! Watch stopped working after 2 weeks. I emailed support and they are no help.

Do not buy! Watch has to be reset all the time. Reached out to customer service about watch bands breaking within days of wear. Told my 30 day warranty did not include this! As for a watch that is advertised as indescribable this is absurd. I didn't even put the watch into tough situations. As a large company this customer service is sub par and makes dealing with said company's almost not worth the time, will remove from my watch collection and will give CARBINOX a try.
Also sent me wrong product with order and ignored this with no end result, save your money this watch is cheap garbage!

I paid 51$ for a watch from this company and it didn't even last a year it died today

Everyone's experience and expectations are different, but I bought the Commander watch along with BOGO Juliet for my wife. Wife hated the Juliet immediately. The screen, regardless of choice, is cocked to the left, the weather is always inaccurate, the blood pressure, when compared to her blood pressure cuff, is always inaccurate. Tried to return it immediately but because it's BOGO it could not be returned. My experience with the Commander is less than ideal but I wear it every day. I agree the weather is always wrong and my BP does not match the cuff when I compare them. Overall, wish I spent the money on a FitBit.

I've had two Alpha watches, the Delta and Delta Pro. Within a year both are not working correctly. Contacted customer service and they were no help. Just needed some guidance on resetting watch to adjust time. Something as simple as that and all I got is that my watch wasn't under warranty any more.

Absolute JUNK stopped working after 15 days and customer service is a joke

Loved this watch for less than 90 days. then the face fell off. I work in an office. If this watch can’t handle picking up phones and typing do not waist your money. Even better the customer service was not bad but horrible. They never asked me for an order number or anything when I brought this concern up to them. They just stated I don’t have warranty coverage and offered watches for $55 bucks.

Worst watch and even worse customer support ever!!!!
They don’t honor replacement if you even prove that there is something wrong with the products by providing proofs
They are literally scamming people ..

Review of the Alpha Gear Bravo XL Smartwatch

The Alpha Gear Bravo XL Smartwatch is a textbook example of a product driven more by marketing hype than actual durability or quality. Before purchasing, I recommend doing a quick search for “Alpha Gear Watch bad reviews” — I wish I had done so myself.

I purchased the Bravo XL in March 2024. Less than a year later, the watch began to show significant wear: the bottom casing started separating (see attached photos), and the charger degraded to the point of being unreliable. This wasn’t the result of extreme use or abuse — just standard daily wear and light gym workouts.

Alpha Gear promotes this watch as being “tough” and built for performance. Based on my experience, that claim simply isn’t true. A truly durable watch should withstand everyday activity without falling apart in under a year.

When I contacted Alpha Gear about the issue, I wasn’t offered meaningful support or a warranty replacement. Instead, their solution was to upsell me another watch at a “discounted” price of 20%. That response makes it clear where their priorities lie: pushing more sales rather than standing behind their product.

As someone who values honesty in advertising, I find this kind of business practice unacceptable. Customers deserve better. Brands like Garmin and Casio consistently deliver on durability, reliability, and customer service — something Alpha Gear could learn from.

Shame on you, Alpha Gear, for knowingly pushing a product that doesn’t live up to your claims. If you want loyal customers, start by delivering a watch that actually performs as promised.

I bought two watches one for my husband and one for me and his watch stopped working. They are not waterproof as they advertise and my battery watch does not last like they advertised. My battery watch lasts me for no more than 3- 4 days. I contact them and they didn’t offer anything. I don’t recommend this product as they are false advertising.
The watch only lasted almost a month.
I’m very disappointed because I bought the watch for Father’s Day.

Absolutely disappointed with Alpha Watches! My wife bought us two watches as a birthday gift—mine (Raptor) got water inside after minimal use, and hers won’t even hold a charge. I called their customer service expecting an exchange or refund, and they flat-out refused to take responsibility. For the price, the quality is pathetic and the service is even worse. Save your money—these watches are NOT worth it

Only 2 weeks after having my watch the software started glitching. Flashing buttons not working. After contacting Alpha they said it must be water damage. Yet they say you can use it in water. They won't replace the watch or refund my money. Don't buy from Alpha.

This company claims to make rugged, reliable watches....they are neither. I purchased 2 Raptor Pro watches and both stopped working within days of activating them. Despite me sending 2 videos to satisfy their "support" team....I still can not get a refund. RUN...don't walk away from this company....horrible product and even worse customer service.

Garbage product, doesn’t work and company doesn’t support the product

First, I bought the Raptor Pro about a month ago and on the second day wearing it the band broke in half from just cheap rubber I am guessing. Then it took a week to hear anything from their support team which you can only email. At which time they had me send a pic of the broken band and said they were sending me two replacements for my trouble. Only 1 came, and yesterday I wore it into the pool for the 1st time ( only about 5 foot deep) and it completely stopped working. Note won’t even turn on. Absolute garbage. Do not waste your time, money, or patience. Their warranty is non existent, and they just don’t answer support emails until they feel like it. Waste of money.

Purchased 2 watches from them . Both cheap / defective. Their customer support nonexistent. 30 day warranty.. should have known ..

The alphagear watch works the charge cords are the weak leak. The magnet in the charge cable fall apart. We ordered new alphagear cables for replacements and they didn't charge the watch at all straight from the package I've tried several times to email support at alphagear to only get generic emails in return. We got lucky and the watch works just can't charge it. Owned the watch for 6 months before the 1st cord went bad. The 2nd cord made it for another 6 months now we have to try and fix the original cords. Beware the this Company

The raptor pro seems to be a pretty good watch seems to do the things you really needed to do only had it a few days still getting to learn it but all in all decent product. The one problem is the lack of faces. They’re very few faces available for they’re not any good And yeah, can’t add more.

Bought a Juliet smartwatch for my wife in March of 2025. She complained about the step tracking within the first few days. Right about the two month mark, the watch completely died and would not charge or turn on. The APP the watch uses is obviously a low end Chinese application shared amount several cheap smart watches. I contacted customer support twice and only received a response the second time. They advised that since the watch was outside of the 30 day warranty, I could pay half price for a new one. Refused to give this company any more money. I should have known that any company that only guarantees their product for 30 days is not a reputable company. Lesson learned.

These watches are absolutely not as advertised. They're cheap made junk from China and you can find the literal exact same watches on Temu for a quarter of the price. None of the features work as indicated on the website. The only thing that works accurately is the time. Does not have the ability to depict when you receive iMessages and the vital measuring apps are all completely inaccurate. I would ask for a refund, but know that would never happen. Additionally, they offer to extend your warranty from 30 to 60 days, but only if you leave them a positive review on both Trust Pilot and Google Reviews which is a HUGE red flag. STAY AWAY!