We are hoping it has had a good service, time will tell. Informative engineer no problem there. If anything it would have been helpful if we had known roughly when he was arriving ie morning or aft... See more
Company replied
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Called Alpha regarding a boiler breakdown. They were very quick to respond. Spoke to Thomas Davias. He was very, understanding and empathetic. He explained all my options in detail and sorted out an e... See more
Company replied
Vicky did an excellent job servicing our 13 year old boiler. She provided encouraging feedback on the condition and it appears that it will continue to work for several more years and I think that's d... See more
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Prompt, Professional, Courteous, No complaints. As ever the Engineer took a close look at the boiler.. did his thing and left. To be recommended for confirming the Alpha boiler was working well.... See more
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Company details
About Alpha Heating Innovation
Written by the company
Manufacturing products to meet heating and hot water needs for practically all property types or household size, Alpha offers high efficiency boilers as well as hybrid and heat pump solutions. In this way
Alpha make it easier for householders to switch to renewable technologies that help lower the national carbon footprint and future-proof homes.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
Boilers and heat pump solutions
Written by the company
- Choose Alpha for quality
- Using only the best components and exceptionally high manufacturing standards, our appliances deliver truly outstanding performance and reliability.
- Committed to 5-star service
- We pride ourselves on the quality of our products and in being there when you need us.
- Good Homes Approved
- The Alpha E-Tec Plus combi boiler range has been certified ‘Good Homes Approved’ and received a five-star review from the leading home-improvement publication. The Good Homes team was impressed by the compact size, performance, quality components and value for money of the E-Tec Plus.
- The right choice for today and tomorrow
- With our efficient range of boilers, heat pumps and hybrid systems you don't have to choose between eco-friendly and economical.
Contact info
London Road, TN15 7RS, Wrotham Heath, United Kingdom
- 0344 871 8760
- info@alpha-innovation.co.uk
- www.alpha-innovation.co.uk
4.7
Excellent
9K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The engineer was on time and carries…
The engineer was on time and carries out the service in a professional manner.
4 June 2026
Reply from Alpha Heating Innovation
Hi, we're pleased to hear all went smoothly. Thank you for leaving a review.
The engineer was very knowledgeable and…
The engineer was very knowledgeable and very polite. A great experience
8 June 2026
Reply from Alpha Heating Innovation
Hi Brian, we're lucky to have such a great team of engineers here at Alpha. Thank you for leaving a review.
Excellent service
Excellent service the young lady who came was lovely would recommend alpha to everyone and the installers were fantastic
It’s been a fantastic boiler and would recommend it to everybody and the price is so good people will be silly not to have one fitted
8 June 2026
Reply from Alpha Heating Innovation
Hi Wendy, this is wonderful to hear. We're pleased our team could assist, thank you for taking the time to leave such a kind review.
We’ve been with Alpha for many years
We’ve been with Alpha for many years, Vic fitted our complete system and has regularly serviced it every year always remaining professional, informative and helpful. Recently he fitted a new Alpha boiler to our holiday home. Not only do we recommend Alpha boilers but their workforce. Very reliable.
8 June 2026
Reply from Alpha Heating Innovation
Hi Caroline, great to hear you've always received a great service from our team. We appreciate the kind feedback, thanks for leaving a review.
Boiler Service has been cancelled 3 times
Boiler Service has been cancelled 3 times with vague explanations. Starting to question why I'm even bothering to pay for their BoilerCare if the annual service takes 5 months, better hope I don't have any actual problems as I could be without a boiler for 6 months!
I thought it might just be bad luck, but looking at some other similar reviews this seems to be a systemic problem.
7 June 2026
Unprompted review
Reply from Alpha Heating Innovation
Hi Will, we're sorry to hear this. We appreciate your feedback and have passed this into the relevant teams.
Have had a service contract with Alpha…
Have had a service contract with Alpha for over a year now. Really straight forward, send a message when service is due for you to confirm apt. Engineers nice and pleasant. Contracts are a fair price in the current market.
18 May 2026
Reply from Alpha Heating Innovation
Hi John, we're happy to hear that you're pleased with your plan and the service from our team. We appreciate you taking the time to leave a review.
Reply from Alpha Heating Innovation
Hi Trudi, brilliant! Thanks for leaving 5*s.
Reply from Alpha Heating Innovation
Hi Reynald, fantastic! We're pleased to hear this. Thank you for leaving a review.
I found Alpha Heating very easy to…
I found Alpha Heating very easy to contact by phone. My details were taken quickly and the problem with my boiler was understood and recorded. An engineer called the next day ( having telephoned in advance) and the problem spotted and sorted within one minute. 5 stars.
5 June 2026
Reply from Alpha Heating Innovation
Hi Brian, we're very pleased to hear you were pleased with the service from our team and all went smoothly. Thank you for taking the time to leave a review.
Don't waste your money elsewhere
Good comms,pre-arrival call,service carried out in good time and efficiently,nice friendly guy.
Alphas boilers are excellent and extremely efficient,much cheaper to run than the one it replaced.
4 June 2026
Reply from Alpha Heating Innovation
Hi Lee, brilliant! we're very pleased our team could assist efficiently! Thank you for leaving us 5*s.
Very professional service
Very professional service. It was so easy to arrange an appointment. The engineer was a great ambassador for your company. Instilled great confidence that he knew his job and carried it out prefectly. Rang to say he was on his way and turned up on time.
Very well done!!!!!
Mr David Adderley
Stockton on Tees.
4 June 2026
Reply from Alpha Heating Innovation
Hi David, we're very pleased to hear that you were happy with the service from our team. We appreciate you taking the time to leave a review.
Very pleasant experience Gary could not…
Very pleasant experience Gary could not be more helpful.
4 June 2026
Reply from Alpha Heating Innovation
Hi Harold, we're pleased our team could assist. Thanks for leaving 5*s.
Engineer arrived on the date arranged…
Engineer arrived on the date arranged and was very friendly and efficiently carried out the service. System could be improved by advising if engineer was due to come in the morning or afternoon on the arranged date although I understand this is not always possible.
4 June 2026
Reply from Alpha Heating Innovation
Hi Ronald, we're very pleased to hear all went smoothly with your visit from our team. We appreciate your feedback and will be sure to pass this on. Thank you for leaving a review.
Ade arrived on time
Ade arrived on time, immediately found the issue and replaced yhe diverter valve without any issues, checked working correctly. Great Guy.
29 May 2026
Reply from Alpha Heating Innovation
Hi Keith, great to hear our team could assist and get your boiler back up and running. Thank you for leaving a review.
Reply from Alpha Heating Innovation
Hi Neil, we're happy all went smoothly with the service from our team. Thank you for leaving a review.
Did a thorough job and more testing the…
Did a thorough job and more testing the gas supply
2 June 2026
Reply from Alpha Heating Innovation
Hi Susan, brilliant! Great to hear you were pleased with the service. Thanks for leaving 5*s.
The visiting engineer was friendly and…
The visiting engineer was friendly and helpful. Ghak you
2 June 2026
Reply from Alpha Heating Innovation
Hi Simon, brilliant! We're pleased to hear it. Thank you for leaving a review.
Great all round service
Great service and prompt and fully informed in advance and engineer was professional and friendly
2 June 2026
Reply from Alpha Heating Innovation
Hi Samantha, we're very pleased to hear you were happy with the service from our team. Thank you for leaving a review.
Reply from Alpha Heating Innovation
Hi, fantastic to hear. Thanks for leaving 5*s.
The Engineer
The Engineer, Amir, was very efficient and on arrival got on with the job. He was pleasant and straightforward.
26 May 2026
Reply from Alpha Heating Innovation
Hi Gerald, we're pleased all went smoothly. Thank you for leaving a review.
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