Alltrue Reviews 394

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the mission and values of the company, finding the products to be of good quality and enjoying the variety offered in the boxes. Customers also value discovering new and ethical brands through their subscription. However, some people were dissatisfied with the user experience, particularly regarding notifications for product selection and shipping updates. There are also concerns about product repetition and a perceived decrease in the diversity and quality of items in recent boxes, with some customers receiving products they have no interest in.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers appreciate the quality and uniqueness of... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the good quality of products, highlighting... See more

Subscription

Clients share ambiguous opinions on subscription. Many customers express satisfaction, enjoying the items... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers enjoyed... See more

User experience

Reviewers express disappointment with the user experience, citing a lack of fun and issues with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first joined when it was Causebox and have received some very nice items over the years. Recently I stopped getting notification that it is time to make my selections and ended up getting things I... See more

Company replied

Rated 4 out of 5 stars

I've been a loyal Alltrue customer since the early days of the pandemic. I absolutely love their mission and values, and their offering of products that align with those. Because of Alltrue, I've disc... See more

Rated 4 out of 5 stars

I am not getting my notifications to choose my own items anymore - like I did when it was CauseBox. I feel that the product items and notification systems were better then. The items chosen for me a... See more

Company replied

Rated 4 out of 5 stars

I enjoy the variety of things encompassed in the boxes from home goods to simple but thoughtful clothing. I also enjoy that it’s not so many boxes as to be an overwhelming number of things showing up.... See more


Company details

  1. Online Marketplace

About Alltrue

Written by the company

Alltrue is a membership for those who want to shop consciously and support brands that care about social and environmental impact. It’s a place to discover thoughtfully made products while learning, growing, and taking action on the issues that matter most. We are best known for seasonal subscription boxes, delivering 6–8 carefully curated products each quarter. Each box is filled with ethical, sustainable, and impact-driven items, from beauty and self-care to home goods, lifestyle upgrades, and eco-friendly essentials. Members also enjoy access to seasonal curated Markets and Add-On Shops featuring favorite ethical brands at up to 70% off, along with exclusive pop-up shopping events and educational content designed to inspire more mindful living. At our core, we are committed to making sustainable, responsibly made products more accessible and affordable. Every item is chosen from brands that prioritize fair practices, low-waste solutions, and meaningful impact, so members can feel good about what they bring into their lives. More than a subscription, Alltrue is a growing community built around shared values, thoughtful consumption, and positive change, with new perks and experiences added each season.

Contact info

Build Your Box Today!

Get a curated collection of ethical and eco-friendly products.

3.7

Average

TrustScore 3.5 out of 5

394 reviews

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Rated 2 out of 5 stars

Everything good was out of stock and I…

Everything good was out of stock and I picked my box as soon as I could. Im probably going to cancel because I'm not g oing to pay for what I don't want

13 May 2026
Alltrue logo

Reply from Alltrue

Hi Sue,

Thank you for taking the time to share your feedback with us. We’re very sorry to hear that some of the items you were most excited about had sold out during customization. A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years.

To provide a bit more context, each season our Product Team carefully forecasts which products they believe will be most popular with our members. While they’re often very accurate, there are times when certain items become especially popular within our community and sell out more quickly than anticipated. As part of our commitment to reducing unnecessary product waste, we work with limited inventory quantities for many seasonal items. In some cases, our brand partners may also have limited inventory available. Even so, we always strive to feature exciting and thoughtfully curated products while also offering several additional options within each customization category.

We’d also like to mention that if there is ever a seasonal box where the featured items are not quite to your liking, you always have the option to skip that box.

Thank you again for your feedback and for giving us the opportunity to improve your experience. We truly appreciate your membership and support throughout the years!

Rated 2 out of 5 stars

Shipping times are extremely long

Shipping times are extremely long. Lack of communication regarding customizations and shipping times. Repeat items in boxes.

13 May 2026
Alltrue logo

Reply from Alltrue

Hi Tina,

Thank you so much for taking the time to share your feedback with us. We’re very sorry to hear about your disappointment surrounding shipping timelines and communication notices.

To provide a bit more insight, shipping timelines can vary slightly from season to season. Because it isn’t operationally possible for all seasonal boxes to ship on the same day, we provide estimated shipping timelines at the start of each season within our FAQs and the Live Warehouse Updates section located on the homepage of the My Account area. Typically, we aim to begin shipping seasonal boxes within the first one to two weeks after customization closes, with boxes continuing to ship on a rolling basis over the following weeks.

Regarding customization reminders, we send multiple notifications via email throughout the customization period, including follow-up reminders before the window closes. Members enrolled in SMS notifications will also receive text reminders.

If you ever have questions regarding your box’s shipping timeline, believe you may be missing communications, or need assistance with anything at all, please don’t hesitate to contact our team at help@alltrue.com. We are always looking for ways to improve the member experience, and reducing shipping times is certainly something our team continues to work toward as well.

We truly appreciate you taking the time to provide your feedback, and can't thank you enough for being part of the Alltrue Community!

Rated 5 out of 5 stars

Great Christmas gifft

I get these every year as Christmas gifts for my 2 daughters and my 5 granddaughters. They always say it's the best part of Christmas! Great, useful products and great support for small businesses. I've been gifting these for around 10 years!

13 May 2026
Rated 5 out of 5 stars

All true provides a quarterly gift to make you smile

All true provides a quarterly gift to myself of a mixture of quirky, practical and beautiful things for a very reasonable subscription price. The booklet that comes in the box is fun and informative- and when I come home and see the unmistakeable box at my door I always smile.

13 May 2026
Rated 4 out of 5 stars

Fun things and experiences

I enjoy the variety of things encompassed in the boxes from home goods to simple but thoughtful clothing. I also enjoy that it’s not so many boxes as to be an overwhelming number of things showing up. That being said, it can be rather hit or miss when some products are repeated over the years, and I often seem to have trouble with consistent shipping performance.

11 May 2026
Rated 1 out of 5 stars

Save your money

Canadian here... Website purposefully vague and consistently buggy, hard to find information, shipment dates inaccurate. For instance, it's 4/8/26, and the 'my box' info shows "spring box coming soon!". We've already received them and are waiting on delivery for summer box - of which there is NO info on dates.
Product choices no better than fff or any other place. Not worth the hassle, the money and the consistent feeling you're being jipped.

7 April 2026
Unprompted review
Alltrue logo

Reply from Alltrue

Hi Angela, I am so sorry to hear of any frustrations caused, and appreciate you taking the time to share your feedback! It looks like you were able to connect with our team and a fix was applied to the display issue in your account and we were able to share the tracking for your Spring Box. We apologize again as this was clearly confusing to see 'Summer' instead of 'Spring' listed in your orders page.

We hope we were able to fully resolve the issue for you, but please don’t hesitate to reach back out to our Support team if there’s anything further we can assist with. Have a great rest of your day!
Xo,
The Alltrue Team

Rated 2 out of 5 stars

I used to love this

I used to love this - got sustainable products and things that were beautifully made. Now it's like the leftover items from a crappy gift closet tossed in a box. Things no one needs or wants - half the time with the price tags left on - rarely sustainable companies - no longer women-focused. Not impressed.

20 September 2025
Unprompted review
Rated 1 out of 5 stars

I used to love this but…

I used to love this when it was CauseBox. Now it’s just become cheap crap that no one needs and it barely usable. Can’t be even close to $250 in value. It’s really just trash. It’s like, stuff companies couldn’t sell due to quality issues. I can’t use most of what I got, and it’s often broken. Would not recommend this company any longer. I wish I could, but it’s just a scam at this point.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Shady business practices!

I placed an order at the end of May. I immediately received an email with a payment confirmation, but no order confirmation number or order details. After about a month, I still hadn’t received my products. I contacted customer service and was told very vaguely that my order would ship “sometime in June or July.” June was nearly over at that point, so I just hoped it would come “sometime in July.” I JUST received my box yesterday…more than two months after I placed the order. No shipment confirmation sent (even though they promised to send one once the order shipped), but I did receive an email a few days ago saying that two of the items I ordered were not available and that they issued a refund for those (after keeping my money for two months). Additionally, when I opened the box I noticed that the items in the box are all dirty and of poor quality. I’m super disappointed this site and will not purchase again. $220 for a box of junk.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Will steal your money

This company charges people for their products and then doesn’t send the product. When you try to contact customer service to find out what happened or get a refund, they ghost you. They are essentially stealing.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam, a money suck. They send the cheapest stuff and advertise products that they won't send. What a waste of money. So, disappointed that my friend gifted me this.

1 April 2025
Unprompted review

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