Allegro Reviews 

Do not use this service at all! Ordered an item, has paid for it immediately, never came! Week later they wrote me an email it has been cancelled by them (that's 3 days after it shall be delivered), took them 2 weeks to return the money even they had a ref number, my bank details etc... shocking communication and real bad customer service!

Awful experience. Never ever again! You placed an order with a promised delivery date (Friday) and the parcel was not even sent out. Delayed by weeks. When you contact Allegro support they say WE CAN'T DO ANYTHING as we are a marketplace and you have to deal with the seller. Insane.....All these marketplaces shouldn't be operated at all. It just kills the market and honest online sellers....

As a seller, we were eager to list our products on Allegro, a marketplace with significant reach in Poland. Initially, everything seemed to be progressing well with a few products listed, but things took a turn when one of our listings—a painting of a wolf—was flagged for not complying with their business policies. This was just the beginning of a series of frustrating events.

We were then put through an identity verification process. I followed every instruction meticulously, sending all the requested documentation: both sides of my ID card, a selfie with the ID card in hand, and even the agreement with our supplier. Despite this, the only response we received from Allegro’s support team were template emails stating that our verification was unsuccessful, with no clear explanation as to why.

They continuously pointed to vague reasons like “security” and “the effectiveness of the verification process,” but failed to give us any specific feedback on what went wrong. We were left in the dark, wondering if they truly believed our documents were fraudulent or if we were being unfairly penalized.

This process dragged on for weeks without any real resolution. The lack of transparency and poor customer support from Allegro left us incredibly frustrated. We’ve made every effort to comply with their requests, but it feels like we are being punished for no reason.

If you’re considering selling on Allegro, beware—this experience has been nothing short of a nightmare. If you value clear communication and transparency, I highly recommend looking elsewhere.

Be careful when making payments to allegro, especially with Apple Pay. It can show 1 price and then charge you another price. You won’t see this until you have made the payment.

This should probably be investigated by some authority responsible for scam protection.

The allegro support team confirmed that there is an issue and I got charged indeed more than what the payment was stating and this is not related to shipping costs. This is related to coupons in the iOS app. Support case number 46437007

Scamm, they offer a discount. I pay with apple pay the right price after discount but my card charged with the original price. SCAMMERS

Allegro used to be the to-go place for me, but recently, as most online places, they've got hit with "enshittification".
"Smart" for families removed, free "smart" shipping minimum purchase costs raised.
Long time ago, you used to be able to normally browse products, some time ago, they've done something, and you could only see their weirdly "grouped" products when searching removing the turn-off button, but that was bypassable with incognito.
Now you are forced into the terrible "grouped" search. What happened to you allegro… you used to be okay… now I'm just disappointed with you.
There's no date of experience to be inputted, I buy a lot of stuff from allegro, as there isn't much of an alternative for new stuff.
(date of experience is somewhat random, I used allegro for years)

over 5 weeks ago I ordered item with my wife from her account. we have been going on holly-day by car long way and have stretched time before journey. after paid purchase we messaged the seller to post asap as above, we really needed bottom covers around engine and front wheels, to prevent damage accessories around engine when rain. Seller didn't send item or answer any requests. After two weeks we put refund form and complain provided by allegro help section. I thorough all money is returned up to today when I checked, but absolutely nothing from allegro or seller.
I started process over again with this purchase using again allegro refund form with problem description and complain and when pressed proceed button at end of filled form the red error with highlighted window pop up to UPLOAD SCAN OF my WIFE ID card to complete refund money to account , obviously uploaded my selfie taken by laptop camera with middle finger on it:) THAT'S LAST TIME USED service.
PS from years I using aliexpress , ebay or amazon and refunds are processed after few clicks with no problem. but asking for ID scan is a SCAM. You don't have law or force to ask for ID scan or sensitive data, account was opened and used with address and payments, everything in account is right. what for do yOU need ID (dowód osobisty) ? Chyba trzeba to nagłośnić że jesteście SCAMERZY. Żadna podobna tego typu platforma nigdy nie raczyła nawet zapytac o skan ID przy weryfikacji, otwieraniu konta... A CO DOPIERO PRZY ZWROCIE NASZYCH PIENIEDZY ZLODZIEJE.
w urzędzie i banku to oczywiste, a prywatna firma bezprawnie zbiera scany dowodów? Może sprawa dla odpowiednich służb? , jest to niezgodne z prawem żeby wysyłać poufne dane ze skanami dokumentów włacznie. Nie jesteście urzędnikami lub bankiem żeby mieć do tego prawo. WON , jak nie oddacie pieniędzy to skontaktujemy się z bankiem i z karty kredytowej która było zapłacone dostaniemy i tak zwrot. Z opiniami to się dopiero rozkrecam na wasz temat bo mocno mi to weszło za skórę i się nie zawachacam użyć sporych środków.

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Przypominam, że od 12 lipca 2019 r. obowiązują znowelizowane przepisy ustawy o dokumentach publicznych z 22 listopada 2018 r.(Dz.U. poz. 53), które stanowią, że firmy nie będą mogły kopiować naszych dokumentów, nie wyłączając paszportów, praw jazdy itp. Można co najwyżej poprosić o okazanie dowodu i spisać dane niezbędne do weryfikacji osoby, Ustawodawca postanowił, że od 12 lipca 2019 r. sporządzenie kopii dowodu tożsamości, w tym kserokopii lub wydruków, będzie zagrożone karą nawet do dwóch lat pozbawienia wolności.
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Do odpowiedzi allegro JA JUZ TO ZROBIŁEM KILKA RAZY! zdania ani nastawienia nie zmienię

I had terrible experience with Allegro. I ordered a decorative bark for my garden total 150 kg in 10 bags of premium, branded product. The seller send rubbish in poor quality hand-tied bags, which were even not properly packed. It was clear from the photo that I received not what I ordered. The seller did not deny it. The support from Allegro protect was appalling. First they said I have to send the rubbish back to the seller, so the seller can evaluate the content and then decide whether to refund me or not. Courier came and refused to collect the bags because these were not well packed. Allegro advised me to repack all 150 kg of order so the courier will accept the parcels. With no doubt I was conned by dishonest seller and Allegro Protect should have refunded me for this purchase as it was evident that I did not receive the product I ordered. Allegro insisted that I repack all 150 kg order so the courier would accept the goods for shipping. As the bags were rather heavy,it was already a third week since I opened a discussion with Allegro and the unsightly bags were lying on my doorsteps, I disposed the bags. During the whole process of discussion, the quality of responses I received from Allegro team was appalling. Total lack of support and understanding I lost time and money as Allegro protect did not refund my purchase I do not recommend Allegro to anyone.

What Allegro is doing with CZC is crazy, the website is uncluttered, uncontextually strange and uses the wrong things, the UX and UI are completely chaotic, the user instead of getting what he needs gets a strange approach, I don't know how it is with delivery, but I definitely don't like this approach.

This is a disaster. I have just made an order with DPD pickup point. A few hours later I got a message that the DPD point does not exist and I should cancel order and create a new one. This means pay for the product twice basically with no guarantee for getting money back. Their website is terrible, like from the old ages of internet. Filters, sorting etc does not really work. The look of the website is not trustworthy. As a bonus, they bought great Czech e-shop czc.cz which they slowly transforming into disaster too. A real nightmare!

I bought 10 products from allegro... 3 have been returned to sender without me ever being able to collect them... One of those 3 has been returned twice without me every getting a notification that it was waiting for pick up.
The feildmann grinder on/off switch was faulty from the start. One of the chisels broke in half the second time i used it.
It took me 3 days to get in contact with the delivery company who said they would find out what is wrong with one of the returned products I never received and they would get back to me... I still haven't heard anything back.

HORENDOUS customer service, poor quality products.. out of 10 items ordered I have 5.

I was contacted by an "Allegro" agent earlier today on Whatsapp (no idea how they got my number), and told me to join their platform to manipulate reviews for products.
I am not sure how to check the legitimacy of the job, and I have tried to contact Allegro with the details, but with no reply. Can Allegro please reply to this and let me know how I can contact you directly?

They have fake reviews. They pay people to make fake reviews. I participated in that kind of process. And was told that I can get bonuses if I do that kind of work for them. I made fake reviews. But didn't even get paid 😂. So that too, was fake. They probably answer that all that I have written above isnt true. But it really is true.

Allegro programmers are possibly brain dead from all the vodka they have for breakfast. The most basic task on any other platform is made difficult on Allegro. Even listing an item for sale is made difficult. Don't they realise if people can't list there items no one can buy them. Perhaps that's what the alcoholic brain farts want so they can continue necking vodka until their livers implode. Happy extinction Allegro.

The customer service of allegro one delivery is very poor and unreliable. They offer no solution to your issue and have a mindset of ‘do what you want, we don’t care’

I purchased an item on allegro and selected the allegro one delivery. Allegro one delivery is the worst I’ve experienced in Poland.

My package was expected to be delivered on Tuesday. They did not deliver and did not give me any updates as to why. I waited at home the whole day.

On Wednesday I called and spoke to 3 different employees and I told them I have plans and need my package. I offered to pick up but they refused to let me know where it was and did not offer any other help. They said they can do nothing about it but contact the warehouse in my city.

They said they will contact the warehouse in my city and give me updates. Today is Thursday and no one has called me to inform me of when I will receive my package.

My friends and I are unable to attend the Eras Tour in Warsaw in August so l've contacted eBilet to see how I can change the name on the tickets as there is no manual way to change the names (like on Ticketmaster) and we cannot download the tickets until 14 days before. They have asked for specific proof of why we cannot attend saying they understand it's a personal reason, but it’s necessary. I have provided proof that one of us is disabled and is quite ill at the moment, which they have accepted. Now they want even more information and are saying it costs 50pln per ticket to change. I feel this is way too invasive, unreasonable as circumstances change (since I bought these tickets over a year ago already), and really disappointing customer service, ESPECIALLY because the reason is a disability.

Like mafia, once you're in, you can't get out. You can block promotional emails to no avail. They will keep coming. You block one, they send you a new one from another address: allegro promocje, allegro konto, allegro znizki, etc. The website is 'busy' looking, hard to navigate. Nothing about it is reader or customer friendly.

Not bad UX though the mobile experience is just bad (iPad pro)

I am a struggling Uk Artist creating original art. Allegro are marketing products using my designs without permission. I receive 0.00.

This is an infringement of copyright and is illegal. It would cost be too much in legal costs to fight them!! It is shocking. DO NOT BUY

In response to the message from Allegro below, I have never added my original art designs of any product to your catalogue. The only site I have products using my own Sue Trickey Art designs is Redbubble. All my designs are copyright. You are marketing mugs using my Shakespeare Tree design illegally. There has never been permission.