All About Underlay Reviews 

Prompt delivery very pleased with the underlay

Got quoted 252 quid in carpet shop for same underlay I bought here for 94,had it delivered in 2days and it was perfect..would definitely recommend

Easy to use website, quick and efficient service. Will use them again without any hesitation.

Order process is clear and easy to use. Product delivered within 2 days of order being placed. I would recommend this company to friends and colleagues and will defiantly use again should it be required.

Fast service, good quality underlay, would recommend.

The company itself provide all the products at a good price (not very beatable) and the customer services team came across friendly and very informative in regards to the advice they provided me.

After a few email queries and then over the phone, I placed my order for a few Tredaire Dreamwalk underlays and a roll of Durelay Treadmore for the staircases and landing.

The delivery came today (within 2 days of order) which is very good, but sadly 3 of the Dreamwalk rolls came damaged with rips in the first layer of the rolls and damaged edges. Whilst this underlay itself is of PU foam, I wish the goods were handled with actual care as fragile goods.

Needless to say, I had to reject the acceptance of the delivery, but managed to get onto the phone with the company and they are organising to re-send the goods. Lets hope this time the goods come with no damage and in good condition.

UPDATE - Tuffnells messed up the delivery of the re-sent goods. Once this was sorted out, got the underlay and the carpet fitters have laid it all down with the carpet and the Trediare Dreamwalk feels very comfortable and nice. The Duralay Treadmore on the stair case and landing give a secure feel, which is exactly what I wanted.

Thank you, but please consider using an alternative delivery firm.

Daughter moved into a new house which had no underlay in the attic room. Order was place and arrived in time for the carpet to be layed. Great product, great price!
It also did everything that I needed it to do.
Would order from them again without any question.

nothing but top quality service

We wanted something to spread on a wooden floor of a flat to deaden the noise for people below. A product was recommended and delivered promptly, it was inexpensive, including the shipping, and does a great job.

I decided to purchase underlay rather than have it supplied by the carpet fitter and what a great choice this was. The underlay is excellent quality, doesn't leave furnidents and is soft and comfortable. I am absolutely delighted with it and would definitely use it again and recommend it to my friends. One word would describe it easily: BRILLIANT.

Easy to order and delivered on time.

The lady I spoke to on the phone was lovely, chatty and helpful. I did ask for the delivery to be delayed for a few days to make sure someone was here when the underlay arrived, however it turned up at 9.30am on friday instead of the following monday as we had agreed. It's just lucky that I was still at home to recieve it. Also the wrapping is a little torn in places but we've not opened it yet so don't know if the underlay is affected or not.

Ordered late one evening confimed followed via email then next day. Initial confirmation email quoted that they would send email once dispatched which I did not receive, however courier did phone tw following day to deliver. Very good service as most couriers take at least three days to deliver to the north east of Scotland.
Very good service would recommend to all.

Very pleased with myself for searching the internet and finding All About Underlay. Have added them to my favorite links. Will definitely buy again from them. Ordered it online at 11:55 and then phoned them asking the very pleasant lady to see if she can include my goods on the day's delivery. The items arrived before noon the following day. All went very smoothly. I do not usually leave reviews but this one deserves a good 5* one.
Thanks.

Really good, comprehensive website which helps if you don't know what you're doing!
Prices are very competitive and worked out much cheaper than a well known carpet shop that I tried.

Delivery was very quick although I didn't receive a despatch e-mail as stated on the website as part of the order process.

All in all, very happy with the service and products that I received

Great company...great product, fast delivery.
As for delivery...
Would be useful for the delivery company to send a message before coming so customer knows and can make sure it can be delivered.

I am still awaiting my products following completion of my order on 2nd January, and since my call earlier this week I have received no further confirmation as to what time or when the goods will actually be delivered. This is the second time I have had to cancel my floor fitters due to late delivery of the goods following placing an order. On the first occasion, as well as the delivery not coming as scheduled, items were missing from the package. Whilst the prices and products are good, I will not be using your company again nor indeed recommending you to friends or colleagues in the building industry.

In Response to Your Reply
Whilst I appreciate and understand your comments regarding the product being out of stock my main issue is that the only way I had any idea that this was the case was by contacting you. If you offer to deliver a product by a certain date, next day delivery as in the case of my first order, and it is not available you should contact the consumer. Maybe I was naive to believe the delivery periods and arrange my fitters around them but if something is guaranteed next day delivery then you would expect problems with that order to be notified as soon as humanly possible.

I was informed that attempts had been made to contact me, and yet I had not a single missed call nor errant email in my spam box from your company. So I can only assume that this was a falsehood and no attempts had been made.

The offer of the superior product, whilst generous, was somewhat unpractical as I had already installed the ordered product from my initial order. To install a second type of underlay, with differing properties, in the same project seems, to me, somewhat fruitless. And, whilst this may be my memory, I can only remember this upgrade being offered once.

I have no issues with the products delivered, nor the people on the end of the phone. My concerns and ire come from the lack of communication with regard to the status of my order, something which I hope you will address in the future.

Whenever I have spoken to anyone the service has been polite and courteous, for which I offer my appreciation as this is not usually the case when dealing with complaints. I would also like to thank you for refunding the delivery charges.

The web site had the products I needed at the right price. Delivery was very efficient.

I only wish CarpetLeft would deliver the actual carpet with anything like the same efficiency...

Service ok but nothing special. We didn't receive an email so weren't expecting the delivery luckily there was someone to receive it. Also the delivery guys grudgingly carried up to the 1st floor even though I had checked before purchasing it that this would be ok. This was particularly noticable as we've had other item delivered and the service has been much much better. Product not viewed as the carpet not due for another 2 weeks, initial view seems to be ok and what we were expecting.