I've been working with Alientech for several years. The tools and technical support are top-notch. Anyone who thinks otherwise simply lacks interpersonal skills and personal etiquette. I recommend the... See more
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I am very disappointed in the companies strategy with the way they handle problems. If you buy a slave, you are basically stuck with the company that you have your tool with. Regardless of how incompe... See more
Company replied
I ordered my tool from an authorised dealer, 3 weeks later it managed to develop a fault. Alientech support (Italy) suggested I send it back for repair. After contacting alientech uk my new replacemen... See more
Company replied
Best chip tuning company. Hardware on top as safety and fast process. Strong team for pre sale and after sale. Fast and efficient support. Can't get any better.
Company replied
Company details
About Alientech srl
Written by the company
Written by the company
We are the Italian company that brought professional chiptuning to the world.
Since 1991, we have been designing and manufacturing hardware and software solutions that enable tuners, mechanics and technical professionals to read, calibrate and programme engine (ECU) and transmission (TCU) control units quickly, safely and with repeatable precision.
Today, Alientech is not a single product, but a complete ecosystem created to simplify daily workshop operations and make them more profitable:
- KESS3 – ECU and TCU programming via OBD, Bench and Boot within one integrated platform.
- ECM Titanium 3.0 – The benchmark calibration software, designed to ensure precise, structured and professional workflows.
- Powergate4 – The remote tuning solution that connects workshops and end customers in a simple, controlled and secure way.
- DynoDrive – Real on-road power and performance measurement, turning your work into concrete, demonstrable data.
Why choose us:
- Over 30 years of continuous research and development.
- Millions of control units reprogrammed worldwide.
- Constant updates of protocols and vehicle coverage to keep pace with the evolution of automotive electronics.
- Dedicated technical support and structured training through the Alientech Academy.
- A true “Workshop First” approach: we develop technology that genuinely simplifies workshop life.
We believe in transparency and in the growth of a strong professional community.
If you already use our solutions, share your experience on Trustpilot: your perspective helps other workshops make informed decisions and allows us to continuously improve our products and services.
Alientech.
Mechanical heart. Electronic mind.
Contact info
Via dei Cordari 1, 13039, Trino (VC), Italy
- +390161801025
- info@alientech.to
- www.alientech-tools.com
4.3
Excellent
36 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Alientech srl
Thank you very much for your feedback!
The Alientech Team
The tool is operational
The tool is operational; however, training for Kess3 is currently unavailable, and a training schedule has not yet been provided.
15 April 2026
Best chip tuning company.
Best chip tuning company.
Hardware on top as safety and fast process.
Strong team for pre sale and after sale.
Fast and efficient support.
Can't get any better.
1 April 2026
Unprompted review
Reply from Alientech srl
Thank you for your feedback.
We’re pleased to know that your experience has been positive across both the tools and the support received.
Your trust and appreciation are truly valued.
The Alientech Team
Support
Support, service, speed of response and being able to work through new solutions with the guys there.
No particular time....EVERYTIME
29 March 2026
Reply from Alientech srl
Hi Damien,
Thank you for your feedback.
It’s great to know that your experience has been consistently positive over time.
Building a reliable and ongoing relationship is something we truly value.
The Alientech Team
KESS V3
I've been working with Alientech for several years. The tools and technical support are top-notch. Anyone who thinks otherwise simply lacks interpersonal skills and personal etiquette. I recommend them because the tools really work.
27 March 2026
Unprompted review
Reply from Alientech srl
Thank you for your feedback and for your continued trust over the years.
It’s great to know that your experience with both the tools and the support has been consistent over time.
Your recommendation is truly appreciated.
The Alientech Team
Reply from Alientech srl
Hi Bardhi,
Thank you very much for your feedback, we really appreciate it.
The Alientech Team
Terrible customer service.
I am very disappointed in the companies strategy with the way they handle problems. If you buy a slave, you are basically stuck with the company that you have your tool with. Regardless of how incompetent and unfair they may be. I would never again buy from them, but rather invest in a kt200ii. This gives you master ability. Allowing you to move your files to where ever you choose. Edit and response. You allow non professionals to be tuners, why should I not be allow to move my tool from them. Terrible business practice. I will never buy anything from alientech or any other company affiliated with them again. You have lost a client for life because you wont stand up for them.
22 March 2026
Unprompted review
Reply from Alientech srl
Hi Jamie,
Thank you for your feedback.
We’re sorry to read about your experience and understand your frustration.
The Master/Slave configuration is designed to create a structured and collaborative workflow between professionals. The relationship between Slave user and Master is not managed by Alientech, but directly between the parties involved.
For this reason, the experience can vary depending on the chosen partner, and we always recommend carefully selecting a Master that aligns with your expectations and way of working.
If needed, our team remains available to provide clarification on configuration options and to support you in evaluating the most suitable setup for your business.
The Alientech Team
Enjoy dealing with Mitch from the…
Enjoy dealing with Mitch from the Australian team.
20 February 2026
Reply from Alientech srl
Thank you for your feedback.
We’re pleased to hear about your positive experience with our Australian team.
The Alientech Team
Reply from Alientech srl
Thank you for your review.
Welcome to Alientech, we look forward to hearing about your experience soon.
The Alientech Team
Excellent Deal
Excellent Deal, i did my first tuning improving smooth runing on my car and im happy because the instructions and everything is simple with this tools
28 February 2026
Reply from Alientech srl
Thank you for your feedback.
We’re pleased to know your first experience went smoothly and that the process was clear and straightforward.
Your trust is appreciated.
The Alientech Team
Reply from Alientech srl
Thank you for your feedback!
It’s always great to know our tools are making a real difference in day-to-day work. We’re proud to have you as part of the Alientech community and wish you continued success in your business.
The Alientech Team
Reply from Alientech srl
Thank you for your feedback.
We’re glad the team was able to respond quickly and provide what was needed. Your trust and support are truly appreciated.
The Alientech Team
I ordered my tool from an authorised…
I ordered my tool from an authorised dealer, 3 weeks later it managed to develop a fault. Alientech support (Italy) suggested I send it back for repair. After contacting alientech uk my new replacement tool was sent out immediately and delivered next day by DHL, amazing costumer service that saved me a lot of stress. Will definitely recommend to everyone!
16 February 2026
Reply from Alientech srl
Thank you for sharing your experience.
We’re pleased the situation was resolved quickly and that the replacement process helped minimise disruption to your work. Supporting our customers efficiently when issues arise is always a priority.
Your recommendation means a lot.
Thanks again
The Alientech Team
Reply from Alientech srl
Thank you for your review.
We’re glad to hear the tool is performing well in your workshop. Wishing you continued success with your work.
The Alientech Team
Hope you can support 24 houre
I like your important
I don't like working hours it should be 24 hours of support
I hope your updated team can update protocols speed more than this
16 February 2026
Reply from Alientech srl
Hi Mohamed,
Thank you for sharing your feedback.
Hearing our customers’ perspective helps us grow, and it’s truly important to us.
Every day we put a lot of passion into providing support through our ticket portal.
Of course, besides solving issues, we fully understand that time zone differences can sometimes extend response times.
I’d also like to mention that when a ticket is opened, it’s not only handled by our support team: whenever needed to solve more complex problems,
our developers across the company get involved as well, so we can offer the highest level of technical support available.
That’s why we chose to provide assistance throughout the entire Italian working day: it allows us to have every technical level available for all customers and to always find the best solution to any issue.
Regarding protocols, we’re proud to be adding new ones every week.
For example, in 2025 alone we managed to add 147 new protocols!
Our focus on customers is always at its highest, both in support and in developing solutions that help you work independently.
Your evaluation will be a great motivation for us to keep improving and expanding our offering.
The Alientech Team
Very happy to become Alientech dealer
Very happy to become Alientech dealer
Hope for a long cooperation
Vladan Djokic
Atm chiptuning
Performance-tuningfiles.com
16 February 2026
Reply from Alientech srl
Thank you for your trust.
We’re pleased to welcome you as an Alientech dealer and look forward to building a strong and long-lasting cooperation together.
The Alientech Team
Replacement Hardware
Brilliant Service Jo and the guys could not be more helpful and have always tried to help outstanding Service Thanks Guys Craig Reed
17 December 2025
Reply from Alientech srl
Thank you for your feedback.
We’re very pleased to hear that you appreciated the support from our team and the service provided. Your kind words are truly appreciated and will be shared internally.
The Alientech Team
Write file on
Write files with kess3 16000$ tools keep failure watch my picture and video
14 September 2025
Unprompted review
Reply from Alientech srl
Thank you for your feedback.
We understand your concern; however, the information shared in the review does not provide sufficient technical details to properly understand the situation. No case reference, pictures or videos are currently visible to us that would allow a structured analysis of the reported issue.
Writing operations involve several variables (vehicle condition, battery stability, connection setup, protocol selection....), and each case must be evaluated carefully to identify the root cause.
We kindly invite you to contact our technical support team directly and provide the relevant logs, images or videos so the situation can be reviewed accurately and resolved appropriately.
The Alientech Team
Great product!!
1 October 2025
Reply from Alientech srl
Thank you very much. Your feedback means a lot!
Kess 3 needs better usb socket
I have been an alientech customer for over 10 years since the release of kess3 I have had too post tool back too alientech 3 times in 18 months every time the repair wasn’t covered by warranty. Costing over £2500 in repairs and import fees in the last 18 months the last repair the kess3 was working fine till software update. I was using kess usb and power supply at the time of update.
5 August 2025
Unprompted review
Reply from Alientech srl
Hi Mr Rhodes,
thank you for being an Alientech customer for more than ten years and for sharing your concerns. We’re genuinely sorry that your recent experience with KESS3 has been frustrating.
Our technical records show that your unit has been serviced three times over the last 18 months, each time for physical damage to the USB-C or J2 connectors. Because the parts were found to be mechanically stressed, the repairs could not be covered under warranty. We fully understand that the resulting costs and downtime are disappointing.
That said, we want to help you get back to work with confidence. As this relates to physical connector damage, we’d like to review the set-up with you to identify any likely cause and prevent a recurrence—for example, an accidental impact, unexpected mechanical strain, or the use of cabling different from that supplied with your KESS3.
Your satisfaction matters to us, and we are committed to providing a definitive solution and ensuring the correct operation of your tool going forward.
We understand your reseller is already managing your case and we’re supporting them closely. We’re confident this will be resolved promptly and to your satisfaction, and we appreciate your patience while the final checks are completed.
Kind regards,
Alientech Team
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