Alexander Clementine Reviews 

339
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, softness, and high quality, often describing them as life-changing. Many appreciate the breathable and well-made designs, noting how the items soothe and comfort their skin, especially for those with specific needs or post-surgery. The overall sentiment highlights the fantastic nature of the products, with many planning to reorder due to their positive impact on daily comfort and well-being. However, some people mentioned that the sizing can be a little off, and the product designs, particularly bras, may not be suitable or supportive enough for larger cup sizes. Reviewers with larger busts occasionally found the fit problematic, leading to a lack of support or spillage, and noted that the current pattern shapes do not scale well for sizes over an E cup. Additionally, a few customers experienced issues with dye and fiber coming off during washing, particularly with black briefs.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort,... See more

Quality

People report positive experiences with quality, highlighting the ethos and materials of the products, which... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting simple ordering and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Colour lovely, bra top comfortable, but would have preferred a fuller panty if there’d been an option!

Rated 5 out of 5 stars

Edited. The company reached out to discuss sizes and allowed me to action a return, on that basis I would recommend sizing down if you have a small band and large cup. For me at 28/30 E/F the m... See more

Rated 5 out of 5 stars

I absolutely love the underwear I bought from Alexander Clementine. I had a bilateral mastectomy in July, after a cancer diagnosis, and my poor battered body is still very sore. The crop top soothes... See more

Rated 5 out of 5 stars

I had a bilateral mastectomy in July this year, after a breast cancer diagnosis, and opted to stay flat. My scars are still very sore and tight but my wonderful bralettes from Alexander Clementine are... See more


Company details

  1. Underwear Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Lingerie Manufacturer
  5. Lingerie Store
  6. Women's Clothing Store

Written by the company

Alexander Clementine is a revolutionary, sustainably advanced women's health company making second-skin underwear from Icelandic seaweed and eucalyptus. The underwear maintains the natural properties of seaweed, making them naturally antibacterial, anti odour, temperature regulating and hypoallergenic. The unique seaweed blend uses 97% less water and energy than cotton to create as well as being softer than silk. The seaweed is harvested from the Icelandic Fjords every four years where it is cut above the regenerative level, meaning there is no detrimental effect on the environment and ecosystems. The eucalyptus comes from FSC forests. The fabric is carbon neutral and biodegradable and holds multiple prestigious fabric awards. Seaweed offers unique benefits for women experiencing menopause, including rich vitamins and minerals that support hormonal balance, natural anti-inflammatory properties for soothing skin, and a cooling effect to alleviate hot flushes. The underwear helps alleviate menopausal symptoms of heightened sensitivity. dry & itchy skin, vaginal atrophy, hot flushes and sleeping discomfort.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

339 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(339)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

I got a brief and a thong-very happy with them, the fabric is lovely and they're very comfortable (the thong is definitely the most comfortable I own!). Shipping and delivery were very fast, I'd definitely buy again :-)

5 September 2021
Rated 5 out of 5 stars

Lovely product

lovely product, it’s soft, fits perfectly and it didn’t take too long in shipping just over all really happy with my order!

17 August 2021
Rated 5 out of 5 stars

So great

So great, really good communication. the item was wrapped and delivered beautifully and all in sustainable packaging. even came with a little wildflower seed paper note!

20 July 2021
Rated 5 out of 5 stars

Gorgeous products and wonderful service.

Super soft, gorgeous look and speedy delivery. Packed beautifully, with a little personalised note recognising I had purchased from them before, their ethics, sustainability and quality is fantastic. I love this brand and their products, would definitely recommend a purchase!

20 July 2021
Rated 5 out of 5 stars

Great underwear, great service, smashed it.

Really good buying experience and product! Have been stung before from instagram adverts but checked the reviews and gave it a go. Present for my partner who loved the underwear - soft, comfortable and looks great. Accidentally ordered wrong bra size, they were very helpful with a return. Great underwear and great customer service!

22 June 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Super soft, super cute, super comfortable and environmentally friendly! Very good quality. Shipped very quickly. Environmentally conscious packaging. Definitely going to order more

22 June 2021
Rated 2 out of 5 stars

I have contacted regarding a size…

I have contacted regarding a size change query but am yet to hear back, can you help? Really happy with the quality and speed otherwise.

8 June 2021
Alexander Clementine logo

Reply from Alexander Clementine

Hi Katie,

I can't see your email. Could you please resend your query to contact@alexanderclementine.com and I'll get back to you ASAP!

All the best,

Freya

Rated 3 out of 5 stars

Unlikely to recommend

I ordered a set from here which was lovely fabric. The two underwear (medium blue frilly) within 1 wear both began fraying. Only after I posted on here twice did I get some communications from the company. Eventually they sent me a size up (at my request) and this has had no problems since. Had they have picked this up swiftly and without constantly trying to offer me an non matching item in exchange, they would have a customer for life, which is a shame. The bra has been worn and washed multiple times now with no bobbling, but the straps have loosened and they're at their tightest setting.

4 June 2021
Alexander Clementine logo

Reply from Alexander Clementine

Hi Ericka,

As we explained to you through our email communication, we have removed all faulty stock from our website. Unfortunately, this left none available in the size you ordered and therefore we cannot send you a replacement. As a small and new company, we don't buy huge amounts of fabric so it's not as easy as just making more sets. We have said we're happy to offer you another replacement set to assure you of the exceptional quality of our products but if you would like to proceed with a refund, which we are happy to do, please follow the instructions in the email chain we sent this morning.

Kind regards,

The Team at Alexander Clementine

Rated 5 out of 5 stars

I loved my underwear set

I loved my underwear set, super comfortable, super cute and really good quality. I was so impressed by the packaging- everything actually was sustainable, unlike a lot of 'sustainable brands'. Would defo recommend, it is expensive but thats the price for sustainable, ethical and good quality clothing. Thank you!

18 May 2021

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