Great experience with Alex Bank. The service was fast, efficient and hassle-free. Everything was handled promptly and professionally, making the whole process smooth and straightforward. I'm very happ... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Alex Bank for a while and overall the experience has been quite positive. The app is easy to use and most transfers were processed without any issues. I did have a small problem w... See more
Company replied
The level of professional service I received was outstanding. Dan was amazing in coordinating the information required for the processing of the loan, not only working with the Toyota Dealership... See more
Company replied
Alex bank were fantastic to deal with, very easy and quick application process, great to be able to use a bank that has a quick response and very straightforward process, highly recommend using Alex... See more
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Company details
- Bank
- also in
- Financial Institution
Written by the company
We’re a digital bank built by an energetic team who have decades of experience inside traditional banks - meaning we’ve had a front row seat to what works, what doesn’t, and what’s possible. So, we know we’ve got what it takes to build Australians a better banking experience, that’s simple, easy to use and understand. We’re built from the ground up and not tied down by ‘old banking ways'. Instead, we’ve built new ways, that make us more efficient, and saves our customers time, stress and pesky banking fees!
On a mission to become Australia’s flexiest bank
Written by the company
Contact info
L10, 100 Creek Street, 4000, Brisbane, Australia
- 13 ALEX
- hello@alex.bank
- www.alex.bank
4.8
Excellent
968 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Alex Bank
Thanks for the review Isaac! Quick and easy is exactly how we believe banking should be.
Superb highly recommended
1 July 2026
Reply from Alex Bank
Thanks for the review Lucky! There's nothing more superb than a 5-star review from one of our customers 😍
Reply from Alex Bank
Thanks for the 5-star review Russell! We like to keep things simple, so we'll happily take that feedback. Thanks for choosing Alex.Bank!
Joel negotiated a great rate with Alex…
Joel negotiated a great rate with Alex bank, he kept me well informed throughout the process. It was a trouble free experience and extremely easy to set up an account with Alex Bank. I would definitely recommend them
29 June 2026
Reply from Alex Bank
Thanks for the 5-star review Damian! It's great to hear the whole experience felt easy from start to finish, and we really appreciate the recommendation!
Very happy
The communication has been outstanding and everything has gone very smoothly
29 June 2026
Reply from Alex Bank
Thanks for the 5-star review Benjamin! We're very happy to hear that. An outstanding banking experience is exactly how it should be!
Reply from Alex Bank
Thanks for the review Mark!
Easy communication and great value
Easy communication and great value! Would highly recommend to anyone.
26 June 2026
Reply from Alex Bank
Thanks for the 5-star review Steven! We really appreciate the recommendation. Great value and easy communication are two things that never go out of style!
Thank you very much Alex Bank
Thank you very much Alex Bank. You help my family big time.
19 June 2026
Reply from Alex Bank
Thanks for the 5-star review Simon! Hearing that we were able to help your family means a lot. Thank you for choosing Alex.Bank and for putting your trust in us.
Reply from Alex Bank
Thanks for the 5-star review Cameron! Great to hear that fast approvals and a simple, fully digital experience are a winning combination for you!
Very easy to applt and quick response.
18 June 2026
Reply from Alex Bank
Thanks for the 5-star review Michael! We appreciate you choosing to bank on Alex. Fast responses and a simple application process are exactly what banking should feel like.
Approval😋😋😋😋😋😋😋😋😋
18 June 2026
Reply from Alex Bank
Thanks for the 5-star review Christopher! That’s some serious approval energy 😊 love to see it.
They gave me a really good interest…
They gave me a really good interest rate and process for the application was really easy.
25 June 2026
Reply from Alex Bank
Thanks for the 5-star review Ethienne! A fair rate with a fast and simple process is a winning combination that we were happy to provide!
Alex Bank were great to deal with!!!
24 June 2026
Reply from Alex Bank
Thanks for the 5-star review Moira!!!
Great service will use again
Great service will use again, great communication, quick in response.
24 June 2026
Reply from Alex Bank
Thanks for the 5-star review Shanz! Repeat customers are our favourite kind, so we'd love to help again whenever you need us.
Loan Start up
Setting up my loan was very easy and straight forward. The only issue i had was setting up my online banking but their customer service team were very helpful and attentive. After a few e-mails it was all sorted.
23 June 2026
Reply from Alex Bank
Thanks for the review Jason! We always aim for a fast, fair and simple experience and appreciate your patience while the online banking setup was sorted. It’s great to hear the team was able to get everything resolved quickly for you.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently obtained finance through Alex Bank, and I couldn't be happier with the experience.
From the very beginning, the communication between Alex Bank and Cale from Sierra Car Loans was exceptional. Everything flowed seamlessly from one stage to the next, and I was kept informed throughout the entire process. There were no surprises, no confusion, and no wondering what was happening next.
What really stood out was how well Alex Bank and Cale worked together behind the scenes. The transition from application to approval was smooth, efficient, and professional. Any documentation required was clearly explained, and I always felt supported and informed along the way.
Cale was proactive throughout the process, regularly keeping me updated and letting me know what to expect before emails and documentation arrived. That level of communication gave me confidence and made the entire experience feel simple and stress-free.
The whole process was straightforward, professional, and far easier than I anticipated. It's refreshing to deal with a lender and broker who genuinely value clear communication and customer service.
A sincere thank you to Alex Bank and Cale from Sierra Car Loans for making the entire experience such a positive one. I would have no hesitation in recommending them to anyone looking for finance.
Sam Sergi
22 June 2026
Reply from Alex Bank
Thank you so much for this glowing 5-star review Sam! We really appreciate you taking the time to share such a detailed review, it means a lot. Just like your new car, we aim to make the process run like a well‑oiled machine when working with brokers, so it’s amazing to hear you felt informed and supported the whole way through.
Reply from Alex Bank
Thanks for the 5-star review Peter!
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