Alessi is an amazing brand, very high quality and very good client support! I'm a huge fan and buy a lot of decorative (Christmas, valentine's ..) and useful products for the kitchen (appliances, tra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Last year Joseph of my 2007 christmas crib set broke. After looking for it for a year, which was impossible to find, I decided to send Alessi a christmas email, asking if there was one way or another... See more
Company replied
After many years of service, our Michael Graves kitchen timer broke. I emailed Alessi to ask if replacement parts were available. Within the hour the reply came that are not, but (since long out of wa... See more
Sadly a product I bought directly from Alessi broke after around nine months: a weld failed. I applied for a replacement under warranty and found the experience swift - from complaint to replacement t... See more
Company replied
Company details
Written by the company
ALESSI: Italian Design Home Accessories, Kitchenware & Gifts
Contact info
Via Privata Alessi 6, 28887, Omegna, Italy
- help@alessi.com
- www.alessi.com
4.0
Great
679 reviews
Replied to 74% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustful attitude
Hi everybody,
I just canceled a review I wrote two days ago. My claim has been answered by an IA application that Alessi is trying to put up in order to enhance its CRM (Customer Relationship Management). But unfortunately these IA answers did not meet my expectations. Not only Alessi apologized but offered me to replace the so called "problematic item" which damage was due to a wrong utilization of mine.
Bravo ! 👏
This new answer proves a right attitude towards the client I am and will continue to be.
It reinforces my confidence to the brand and its products.
Forza Alessi ! 👍
4 February 2026
Unprompted review
Extremely disappointed with the quality
Extremely disappointed with the quality. The plastic lid broke after the very first small drop, from only about one meter, and this happened after just two uses. For a premium brand, this is unacceptable. The product may look elegant, but the materials feel flimsy and low quality. I expected durability, but instead I got a fragile product that doesn’t match Alessi’s reputation.
11 April 2026
Unprompted review
Very helpful and friendly
I contacted Alessi customer services with a question about one of my many Alessi products. I found them very friendly and professional and quick to respond to my request. Having Alessi products are not only very practical but also little works of art around the home. Thank you again for your assistance.
11 March 2026
Unprompted review
Reply from Alessi
Dear Gary Lloyd,
Thank you for your kind feedback! We are glad you appreciated our Customer Service and enjoy our products.
For any further need, please feel free to contact our Customer Service team.
Kind Regards,
Excellent customer service!
I really appreciate excellent customer service and companies that stand behind their products. Alessi provided exactly that!
12 February 2026
Unprompted review
Reply from Alessi
Dear Carla,
Thank you for your kind words! We are delighted to hear that you appreciated our customer service and our commitment to standing behind our products.
For any further need, please feel free to contact our Customer Service team.
Kind Regards,
Incredible service and excellent products
As a designer by profession, I have always loved the quality and design of ALESSI products. Not only do they last the test of time, but have an inherent wit and charm. Good to use and stylishly fun to live with. I have bought many products over the last forty years. I have just contacted the ALESSI team (in both the UK and Italy) regarding a replacement watch strap for my wife and they have been incredibly helpful and caring.Thank you!
9 April 2026
Unprompted review
Reply from Alessi
Dear Mr Myring,
Thank you for your kind words and for your continued support over the years.
We are delighted to hear that you appreciate the quality and design of our products, and that our UK team was able to assist you.
For any further need, please feel free to contact our Customer Service team.
Kind Regards,
Great customer service!
I have had a lot of contact with the Alessi customer service. They are always very helpful, even with my very particular requests. The woman I have been in touch with is always very friendly and quick to reply. A very recommendable company indeed!
8 April 2026
Unprompted review
Quick response and efficient handling…
Quick response and efficient handling of the issue
3 February 2026
Unprompted review
Reply from Alessi
Dear Hiram,
Thank you very much for your positive feedback.
We are glad to hear that your issue was handled quickly and efficiently. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
In case you need any further assistance, please do not hesitate to contact our Customer Service team.
Kind Regards,
New safety valve
There was a spring sticking out of the safety valve from my coffee maker (9090) I emailed and within a day they sent me a new one. (free of charge) that's what I call service
31 March 2026
Unprompted review
Reply from Alessi
Dear Mart,
Thank you very much for your feedback. We are glad we could quickly assist you and provide a replacement safety valve for your Alessi 9090 coffee maker.
We are always here to help.
Una atencion al cliente insuperable
Una atencion al cliente insuperable
30 March 2026
Unprompted review
Reply from Alessi
Hola Esperanza,
Muchas gracias por tus amables palabras. Nos alegra saber que estás satisfecha con el servicio al cliente de Alessi.
Siempre estamos a tu disposición.
Saludos cordiales,
Ordered from Alessi UK
Ordered from Alessi UK, return not processed and order cannot even be located (GB56978). Poor customer service so far. Suggest not ordering from them
27 March 2026
Unprompted review
Reply from Alessi
Dear Client London,
Thank you for your feedback.
After reviewing the case, the order is correctly registered in our system and the refund for the return has been processed according to the standard procedure. We are sorry for any confusion caused by the information you received.
Regarding the initial difficulty in locating the order, we are currently investigating this issue to improve the accuracy and clarity of our support responses.
Please do not hesitate to contact us if you need any further clarification.
Kind Regards,
Thank you for your prompt answer which…
Thank you for your prompt answer which reflected a wish to help and solve my problem always with kindness.
25 March 2026
Unprompted review
Reply from Alessi
Dear Teresa,
Thank you very much for your kind words. We are glad we could assist you and support you with kindness and care.
We are always here to help whenever you need us.
Best regards,
Do not buy from Alessi!!!
Order arrived after severe delays, missing items and what was there was damaged. Has messaged 3 times and nobody has been in touch to resolve.
Please avoid purchasing from Alessi.
19 March 2026
Unprompted review
Reply from Alessi
Dear Customer,
We are sorry to hear about your experience. We are currently unable to locate your order details based on your review name.
If you have already contacted us, our team will get back to you as soon as possible and kindly ask for your patience while we resolve the case.
If not, please reach out to our customer service so we can assist you directly.
Best regards,
Great customer service
I had a great experience with Alessi’s customer service. The rubber ring on my blender broke during normal use, which was frustrating but their support team handled it perfectly. I reached out to them and received a response almost immediately. They were friendly, efficient, and quickly arranged a replacement part free of charge. Highly recommended!
4 March 2026
Unprompted review
Reply from Alessi
Dear Saija,
Thank you for your kind feedback. We are very glad to hear that our team was able to assist you quickly and efficiently, and that you are satisfied with the replacement part for your Alessi blender.
We are always here to help whenever you need us.
Best regards,
Great brand, great customer service
19 March 2026
Unprompted review
Reply from Alessi
Dear Anita,
Thank you for your kind words and support. We are delighted you are happy with Alessi and our customer service.
We are always here if you need anything.
Best regards,
Alessi. Spare parts. Outstanding service🥰.
My Alessi peppermill 9098 had an accident, and the fin broke. I think it must be 40 years old and is in use every day. And what a miracle: spare part is available and service is outstanding. Sustainability. Thanks a lot, Alessi!
19 March 2026
Unprompted review
Reply from Alessi
Dear Marit,
Thank you very much for your kind words. We are happy that your Alessi pepper mill 9098 can continue its long life thanks to the available spare part.
We are always here to assist you whenever you need.
Best regards,
I received incredible customer service…
I received incredible customer service today from alessi. I was in need of some replacement parts.
Customer services responded immediately on their chat facility and then emailed me directly.
I love alessi products. I have been collecting for years. I have never needed any replacements but an accident in the dishwasher damaged something and alessi have given me incredible customer service.
I’m now on their website looking for another piece
18 March 2026
Unprompted review
Reply from Alessi
Dear Debbie,
Thank you for your kind words! We're glad you had a great experience.
We’re always here to support you whenever you need us.
Best regards,
The customer service was great
The customer service was great - instant reply and very helpful - quality product as well
17 March 2026
Unprompted review
Reply from Alessi
Dear Kevin,
Thank you for your kind words! We're really glad to hear that you were happy with our customer service and the quality of the product. We’re always here to support you whenever you need us.
Best regards,
The Pulcina espresso maker makes coffe that tastes metalic and comes with low quality coffee funnels that easily break
The Pulcina espresso maker makes coffee with a bitter metalic taste.
The elegant steel Pulcina comes with a low quality thin inner funnel (to put the coffee grounds into), and this broke after a couple of uses. Replacements are all of the same thin metal.
Shame, because the Pulcina is a stylish piece of kitchenware. Very beautiful.
I contacted the company twice - in Italy and Germany and received auto-generated instructions to complain through the same channels I have already used.
14 March 2026
Unprompted review
Reply from Alessi
Dear Paul and Luzie,
We are very sorry to hear about the issues you experienced. Unfortunately, we were not able to locate any record with the details provided. If you have not yet contacted us, we encourage you to do so, and if you already have, please make sure to complete the support process so our team can assist you fully.
Our customer care is always here to help.
Kind regards,
Alessi Plisse coffee maker really bad
Bought Alessi Plisse coffee maker. After three months it started ending making of coffee even though the tank is still almost full of water
9 March 2026
Unprompted review
Reply from Alessi
Dear Terho,
We are very sorry to hear about the issues with your Plissé coffee maker. Unfortunately, we were not able to locate any record with the details provided. If you have not yet contacted us, we encourage you to do so, and if you already have, please make sure to complete the support process so our team can assist you fully.
Our customer care is always here to help.
Kind regards,
Reply from Alessi
Dear Daniel,
Thank you for your kind feedback! We are glad to hear that our team could assist you quickly and professionally.
We are always happy to help whenever needed.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.