A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after... See more
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See what reviewers are saying
I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion s... See more
I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contra... See more
Company replied
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was close... See more
Company replied
Company details
Information provided by various external sources
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Contact info
2448 E. 81st St. Suite 4300, 74137, Tulsa, United States
- 833-360-1595
- info@alert360.com
- www.alert360.com
1.6
Bad
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love 360 alarms service
We love 360 alarms service! They are always so professional. They do a great job!!!
11 January 2021
Unprompted review
The technician was very nice and very…
The technician was very nice and very knowledgeable! I would definitely recommend alert 360!
22 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Debbie. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Our technician Ryan was polite and…
Our technician Ryan was polite and informative. We live in southwest Florida. He was fast and spot on in troubleshooting the problem. Get this guy a raise in pay, Alert 360 management! I would have left 5 stars but the tech was not supplied with a proper battery to complete the work. (Not the techs fault).
We have had 360 for around 9 years and we have no desire to switch companies. We are happy with the service! Thanks.
17 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, bmwgsadv. Customer service is incredibly important to us, and I'm happy Ryan provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I have been using alert 360
I have been using alert 360 for over a year now. Stephen or Steven, not sure how it's spelled, has been my tech and came out to my home on several occasions due to me adding cameras, etc. Wonderful customer service and everything you'd expect from a company you are doing business with.
12 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Luke. Customer service is incredibly important to us, and I'm happy Stephen provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tramario did a wonderful job
Tramario did a wonderful job. He answered all of my questions and made sure everything was working properly before he left. Very professional!
11 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, C Nelson. Customer service is incredibly important to us, and I'm happy Tramario provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Loved the tech Jeff
Loved the tech Jeff. He was awesome! Explained to me what probably happened when my alarm went off. Fixed what was wrong and made me feel safe again. He was also a nice human being not a rehearsed robot! Thanks you guys! From patterson Eye Center.
10 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Nancy & Patterson Eye Center. Customer service is incredibly important to us, and I'm happy Jeff provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
A very pleasant experience
A very pleasant experience! We left a company we had been with for 30 years. Matt was the rep that came to do all that was needed to get our service restored! He was knowledgeable, courteous, wore a mask the whole time and was just a very pleasant young man!!
7 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Sandy & David. Customer service is incredibly important to us, and I'm happy Matt provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent service
Excellent service, I have been a customer for 20 years and Bruce has always been there for me. Today he and Tech John were here, wore masks, and gave me exceptional service. Highly recommend them.
2 December 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Mike. Customer service is incredibly important to us, and I'm happy Bruce, John & team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Very knowledge
Service guy Oscar was very knowledgeable and helpful explaining the system repairs and testing. He finished the job quickly and cleaned up after himself. Thank you !
25 November 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Lem. Customer service is incredibly important to us, and I'm happy Oscar provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Reply from Alert 360
Thank you for your review, Todd. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I have been with Alert 360 for about 5…
I have been with Alert 360 for about 5 years and they are doing a very good job. My battery needed changing so when I call Micheal he was great and explained what needed to be done and the cost.he set up an appointment with Angle the tech and he was GREAT job will done👍👍👍👍👍 Thank You
20 November 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Albert. Customer service is incredibly important to us, and I'm happy Michael & Angel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I was very pleased with Anthony
I was very pleased with Anthony, my service tech. He was professional and cleaned up after install. Took time to make sure all my questions were answered.
19 November 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jerry. Customer service is incredibly important to us, and I'm happy Anthony provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Service tech came to get fobs working…
Service tech came to get fobs working after power outage. Good service
We called a few days earlier to get keypad working. It would have been helpful if the customer service rep on the first call would have realized that our fobs would need on-site service.
That would have been great customer service.
12 November 2020
Unprompted review
Reply from Alert 360
Thank you for your review. We're happy you've chosen Alert 360 to protect you and your loved ones. I will be sure to forward your concerns regarding your fobs to our technical support leadership so they can work to ensure this doesn't happen again. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Quick response
Quick response. My panel died after we got power restored. They came out next day and got me back up and running. Thanks guys!
9 November 2020
Unprompted review
Reply from Alert 360
Thank you for your review, CSI Services. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Rody is AWESOME!!!
Rody is AWESOME!!!! Very knowledgeable, patient and friendly. He did a service call on my home several years ago-- when I saw him -- I knew I would be alright. He remembered me as well-- I felt comfortable and knew my issues would be taken care of
Thanks again Rody and Alert 360 -- YOU'RE THE BEST!!!!
7 November 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Barbara. Customer service is incredibly important to us, and I'm happy Rody provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great Service
6 November 2020
Unprompted review
Reply from Alert 360
Thank you for your review, Jennifer. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Rick
Rick, did a good job explaining things and making sure everything worked before leaving. He even changed a battery for one of the motion sensor that we didn’t even know was low. Above all he reminded Us of one important thing, Rick we can’t thank you enough.
We been with this company for 7 years and We happy with them.
31 October 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Irene. Customer service is incredibly important to us, and I'm happy Rick provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Brad is the Man
Brad is the Man! He always helps us with determining the ideal placement for cameras and even told us that our doorbell was broken and made sure the team had a new one ready when returned to work on the back cameras! He is a super cool dude and gets the work done quickly but takes time to walk us through the process. Thanks Brad!
28 October 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Leslye. Customer service is incredibly important to us, and I'm happy Brad provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Had a great experience with Technician
Had a great experience with Technician! Was prompt and got right to issue-fixed immediately! Technician very polite and efficient!
28 October 2020
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Cathy. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Both the sales and installation process…
Both the sales and installation process for upgrading our existing system went very smoothly. Happy with the product and the experience.
20 October 2020
Unprompted review
Reply from Alert 360
Thank you for your review, Meagan. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
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