Akliz Reviews 

421
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support staff is exceptionally helpful, taking the time to guide users through technical issues and resolving them quickly and effectively. People also appreciate the straightforward server setup and the user-friendly interface that makes game management simple and accessible for beginners. Consumers consistently praise the fast response times, reliable servers, and prompt assistance available at all hours to keep online gaming running smoothly. After years of online gaming and multiple hosting providers, many people consider this company the absolute best option for dependable server hosting.

What people talk about most

Customer service

Consumers find customer service to be exceptionally positive, praising the team for being super helpful and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that support members are always super helpful... See more

Service

Customers report extremely positive experiences with the server hosting service over multiple years.... See more

Response time

Users describe positive interactions with response time, highlighting that support agents are available at... See more

User experience

Clients share positive opinions on user experience, highlighting it as the best service they have ever used.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had this service for a few years now and have always had a good experience with it. Its not too pricey and they have a ton of games available. Also modding friendly, any issues I've had are easil... See more

Rated 5 out of 5 stars

I was struggling to set up a new server from scratch and was getting very lost in the process. So I reached out to the support team for some assistance and Ben was so helpful! They saw where I was hav... See more

Rated 5 out of 5 stars

Every time I've needed assistance, the support team quickly and effectively troubleshoots my issue and resolves it for me in a very short amount of time, keeping me updated along the way. They have al... See more

Rated 5 out of 5 stars

I don't have too much to say since my needs were simple. Minecraft modpack for three people over a number of months. That said I came from a different service provider who let me down many times. My e... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Play Minecraft with your friends at Akliz! Discover and play regular Minecraft as well as modded Minecraft. Instantly install mods such as CraftBukkit, Technic Platform modpacks, Feed the Beast modpacks, and many more with our custom panel software de...


Contact info

5.0

Excellent

TrustScore 5 out of 5

421 reviews

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5.0

All reviews

(421)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Akliz staff is always here to help!

The staff is always really quick to respond and they work very hard to get any issues you may have sorted, they're also really kind and easy to talk to. The servers are good to use as well, I've been using it for the last few years to run both Minecraft mod packs and Ark.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

Hands down the best server company I…

Hands down the best server company I have rented from. The customer service was the cherry on top. Natalie, the staff member that I worked with in obtaining managing and closing our server, was extremely knowledgeable and made it a smooth experience. Thank you. I'll be back.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Great Service- fair prices, and stable servers

Akilz is a stable server for MineCraft (and other games- have not really worked on anything BUT MineCraft). The team is always very helpful and willing to help.

We just do not have time to play lately, and unfortunately had to cancel, but cancellation was a seamless process. The prices are MORE than fair, and hold nice heavy mod packs.

Akliz is totally recommended from me! Thanks team... keep the awesome service going! :)

30 March 2023
Unprompted review
Rated 5 out of 5 stars

Near-Perfect Serverhost

The service is excellent and I never had any problems with them. None. This is the first serverhost I've had with that level of quality. There was only one tiny hiccup which they took care of right away.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Servers and a wonderful support team!

I will never use another hosting service. Akliz is by far the best out there for stability of servers, and for the support team if you encounter an issue. Every time I have had an issue the support is very quick to respond and very quick to resolve any issues I may be having. If you are looking for a server hosting platform, Akliz is by far the best choice out there

19 March 2023
Unprompted review
Rated 5 out of 5 stars

Great Servers and Amazing Customer Support

I have been using Akliz for more than 3 years at this point for my server hosting needs. This ranges from different mod packed Minecraft Servers to Satisfactory and Killing Floor servers. I have had very little issues running any of them. Set up is easy (all automated just a 1 click installation). If you ever do need help, use the chat support. These guys have been the best customer support I have ever received from a company.... ever. Extremely professional, Very knowledgeable, and they will not try and sell you something you do not need. If you do not know which plan you need for a particular server, just ask them, they will be completely honest and not try and oversell you.

My most recent experience with their customer service was with Houston. I purchased the most expensive cloud option as I thought my ATM8 server needed the 24GB of RAM that plan offers. Houston told me my server issues is not related to RAM and also let me know that my current plan of Titan (12GB) was too much. Houston worked with billing to not only cancel my upgrade to Cloud but also help me reduce the plan to an 8GB plan to help save some money on something I didn't need. After doing that Houston also helped diagnose the issue with the server and gave some advice that helped tremendously.

All in all, their Customer Support is top tier and if you need a server for something, I would 100% recommend these guys!

18 March 2023
Unprompted review
Rated 4 out of 5 stars

5 Star Customer Service, 5 Star Servers

Akliz while not having the most user-friendly ui, is an excellent server hosting website. I changed my review after spending more time with their servers. With a newer bigger modpack it has worked like a dream.

What is most important to mention though is their customer service is 20/10, they always respond within minutes of their operating hours. They are patient enough to explain and even educate those who are curious about whatever may be going on with a particular game or the server. For example, multiple customer service reps have explained to me why minecraft is made the way it is on Java, why that causes hardware limitations on both ends, etc.

Furthermore, while not having seen their servers in person I am more than willing to believe they have some of the most high powered servers available. This is due to the overall smoothness after they recommended I preload the chunks on my server.

20 February 2023
Unprompted review
Akliz logo

Reply from Akliz

We have over a thousand ATM8 servers running right now, most of them without any issues or the lag you are experiencing. I'm not sure why your server is running like it is, but we take a step-by-step approach to try to bring lag into tolerable limits. Every server is unique to the players in the world, the modpack being used, and the seed used to generate everything. That's why we mentioned simulation/view distance and then chunk pregeneration, each as an attempt to resolve the lag you were experiencing. But there are other steps that can be taken, even a much more surgical approach using profiling tools to pinpoint the exact cause of lag.

We start with one thing and move onto the next when it's necessary. If there's any kind of issue that was experienced about our process, that was not communicated to us clearly. While we try to anticipate the problems users like you might have, you would need to tell us when you're having problems so we can adjust our approach.

Each time I tried to help, at the end your seemed to be good to go until you contacted us again, so we moved onto the next step of tools we tend to use for lag.

I would be fine continuing to help you. I'd really like your server to work properly. That's the whole that's the whole reason why we're here at all.

-- Andrew

Rated 5 out of 5 stars

Natalie, Andrew and Akliz

The Customer/Technical support is amazing. They walk me thru every process and even did some of the more harder things for me when my skills were not enough to solve the issues myself. It took them 1h or so to do something I couldn't do in a week! I recommend their servers to host your favorite games! I run a GTNH 2.2.0 on a Minecraft version 1.7.10... so imagine how hard was for me to get even a basic grief protection to work! Thanks to their help i was able to install FBUtilities with the Library and got the grief protection working.

When one of them reached their limit to their skills, the next person hopped on board to help. That what I call real Team Work! Its like a family working on your behalf to help you set up your server.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Second to none!

I've been using Akliz for about a month and a half now and not only are the prices very reasonable, but the customer service is second to none. I get answers within 2 minutes, almost always less, and not only do they help with their service but they look to answer issues you might be experiencing that are game related. They're always looking to expand their knowledge base to help others if the issues arise in the future. Can't say enough with how truly impressed I am with them.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Andrew is incredible!

I've been looking to set up a fresh server for a close buddy of mine and myself and was originally even planning to try this entire process on my own, but at the end i chose to go with Akliz nevertheless. Turns out, this was the best decision i could've made! Had i known beforehand how much of a hassle it can be to integrate custom mod files into your minecraft instance on your dedicated server, i would've never been so foolish in the first place to believe i could do this on my own!

Andrew has been incredibly kind, caring, listened to every question i had while providing instant feedback and went out on a limb for me to fix some of the hassles we encountered during the set up process, just to make sure the server works flawlessly and i get what i paid for.

Absolutely outstanding service from them and i have to say.. i haven't experienced something quite like this before, seriously!

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use, great support

Easy to use, great instructions. Mike from the support team personally tested a modpack I wanted to use and was lightning fast to answer any questions I had. Pricing is also very reasonable. 100% recommend akliz!

5 December 2022
Unprompted review
Rated 5 out of 5 stars

Akliz, Number One By A Long Shot!

Akliz has been my server hosting company for a long time now. And I recently had to try and go to a different company, because Akliz didn't have one of the games I wanted hosted. It was an awful experience and reminded me immediately as to why Akliz has always been my go to for hosting in the last several years. Thank you Akliz for being amazing!

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Quick setup, good support

Quick setup, very fast responses to issues and their support area had a lot of common setup questions answered - things like setting up whitelists, etc. Highly reccommended.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

High Spec Servers, Great Support, Overall 10/10

I was in need of a dedicated host, that could preferably run servers for several games, and I was not disappointed.
Pricing is higher than other hosts that claim similar capabilities, but you get what you pay for.
Resources are high spec, and can handle anything that I throw at them within reason.
Support is super fast and efficient. Highly recommend Akliz for anyone with game hosting needs.

5 October 2022
Unprompted review
Rated 5 out of 5 stars

Very good customer service

I had a lot of trouble and issues with some technical stuff I wanted to do and it went wrong so I needed help from professionals. I contacted the live customer service and got an instant reply. I had the best experience with the customer service - really helpful, understanding and service minded.
And of course all of my problems were solved.

13 September 2022
Unprompted review

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