Airwatch Store Reviews 

241
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team for providing prompt responses, clear communication, and resolving technical issues efficiently. Many people also highlight the modern design, long battery life, and overall satisfying performance of the products. Some reviewers were not happy with unexpected delivery delays and receiving faulty items that stopped working shortly after purchase. A few other people also felt that returning defective merchandise was complicated and expensive due to international shipping requirements. Additionally, a small group of consumers mentioned encountering poor material quality and difficulties with getting proper refunds.

What people talk about most

Product

Consumers find product experiences to be deeply divided, as some reviewers rave about fantastic quality,... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt responses, helpful... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the excellent sound, comfortable... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that products arrived... See more

Response time

Reviewers highlight positive aspects of response time, noting that the support team answered inquiries and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The headphones I bought for my daughter were faulty, but the customer service team have been brilliant. Great communication and have even offered to send out a replacement free of charge. The shippi... See more

Rated 5 out of 5 stars

Great company. Very good customer service with prompt responses regarding a damaged item. Really good products. Definitely recommend.

Rated 5 out of 5 stars

Customer service is great and the company cares about their customers and the products they provide.


3.8

Great

TrustScore 4 out of 5

241 reviews

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No history of asking for reviews

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3.8

All reviews

(241)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Very happy with my headphones, sound quality is amazing. customer service was professional and quick at replying. Would recommend

29 June 2024
Unprompted review
Rated 5 out of 5 stars

I purchase headphones from airwatch and…

I purchase headphones from airwatch and they are great.
After only using them 2-3 times my headphones just wouldn’t work so I email the air watch team and there customer service has been absolutely phenomenal, they responded in a timely manner and also offer support as well as help me sort out the issues I had.
I am so happy with their service and won’t hesitate to purchase another product.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service when it comes to…

Terrible service when it comes to requesting a refund ,all the products are send back to China and you need to pay to send items back(£20) plus I haven’t seen my refund in 3 months I will need to contact my credit card company to get my money back .Big mistake buying their products !!!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Airwatch Pro

I purchased an Airwatch pro as a gift for my husband. He is absolutely delighted with the watch. He particularly likes the sleek design functionality and clarity of the screen and he would highly recommend this watch. Airwatch are an amazing company and go above and beyond with any queries or questions that you may have. Excellent efficient service.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER!!

DO NOT ORDER!!! Awful! They are not in France they are in China and when you receive your poor quality products that DO NOT work properly they say you need to return and pay for shipping which when I checked this afternoon from the UK is over £25.

27 May 2024
Unprompted review
Rated 4 out of 5 stars

A nice Valentine's Gift!

I purchased this watch as a Valentines Day gift for my husband, from the moment he opened it, he has really enjoyed using it.
The watch is easy to use, has a good alarm and the Step Counter is accurate. The supporting App allows him to add different watch faces too which is an added bonus.
All in all, it's been a good choice and my husband is considering getting the metal strap to use on evenings out. 😊

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

I ordered a smart watch which arrived on time and the watch was exactly of great quality and what I expected. However the one I received had a fault measuring heart rate and they offered me a replacement without any extra costs. They were quick to respond via emails. If you want the best reasonable priced smart watch pliz get it from Airwatch Store. I highly recommend.

4 May 2024
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived, I was told leave a good review and we will replace as a goodwill. Otherwise we won’t replace for you. Avoid!

16 April 2024
Unprompted review

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