Buy Elsewhere
Buy Elsewhere, would be my view.
Ordered an AIRTRACK WORLD 3M DEVELOPMENT TRACK on 30th November 2024, and given, in my opinion, the quality of the product left much to be desired, and not as described on their Web Site, I decided to return the product.
Given the company has a 14 Day returns policy and you have to contact the company before you return it (See below as to why), and it must be in the original packaging, which is impossible given it arrived in a dilapidated poor-quality box and wrapped in stretch shrink wrap, which is not re-usable, I attempted to contact the company many times by both the only telephone number on the web site, where every time you get a recorded message from a company called All Rounder Cricket, advising you to leave a message, or write to them at an airtrackworld.com email address and they will reply within an hour, according to their web site.
Despite the numerous telephone calls and emails over the next few days, I only received an email response when I believe they became aware that my credit card company, at my request, were withholding payment.
While, in their email, they advised me to return the product, having little confidence that I would get my money back without even more time, stress and effort, and having to source a large strong cardboard box, buy a reel of stretch shrink wrap and pay circa. £15 postage to return the item, I decided to ‘cut my losses’ and put it down to experience. At least the electric pump included in the package might be useful.
As an indication, in my view, as to the quality of the product, it was supposed to include, as per the web site, a ‘Repair Kit’. All it comprised was 3 x vinyl ‘off cuts’ in various colours, including one which had ‘Product of Cambodia’ printed all across it. There was no glue, or anything else that you might need to affect a repair. I challenged them on the so-called Repair Kit, and their response was, in their words “The repair kit is standard & is what is provided in the thousands of Air tracks we have supplied to date”. Having now sourced an alternative product from a different supplier, who actually answers the telephone and responds to emails, I know what a ‘Repair Kit’ means and is supported by a general definition of a ‘kit’, “A set of supplies that a person uses for a particular purpose or activity”.
The other point of note is that there appears to be no address for this company on their web site. So, if you are unhappy with a product, there is very little you can do in terms of returns unless they contact you.
I’ve put this sad and time-consuming exercise down to experience, as I should have reviewed the company prior to placing an order.
Should anyone wish to challenge this review, I have a full audit trail and photographs.
13 December 2024
Unprompted review
